Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Tags are used to automatically highlight important insights about accounts and users and play an important role in triggering automation like SuccessPlays and Campaigns. Now, tag information can be easily streamed to Totango via Customer Data Hub API.

CRM 62

CRM Trends Data System 62

SurveySensum

MAY 9, 2022

Create beta users out of your promoters. Invite your loyal customers to participate in case studies. Anyone can post & tag anyone else there. Create beta users out of your promoters. Because promoters are always willing to help and make the best Beta users. Encourage promoters to share their word of mouth.

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

SurveySensum

SEPTEMBER 12, 2023

If yes, then you must be aware that recently, during the beta testing phase of Android 14, continuous feedback has been collected from users. This approach ultimately results in increasing customer satisfaction. After downloading the app, you can easily participate in surveys and receive monetary rewards. The result?

Survey 52

Survey Feedback User Experience Touchpoint 52

Centercode

JANUARY 15, 2019

Hundreds of professionals from over 350 companies participated in the 2018 Customer Validation Industry Survey (thanks!). Declining tester participation. 3) Higher Tester Participation. Industry leaders make their expectations for participation clear at the start of the test. Difficulty prioritizing feedback.

Management 40

Management Conference Return on Investment Survey 40

Kayako

MARCH 3, 2016

You can use this metric track increases in positive mentions to see if any new initiatives have led to more positive feedback. — — — — — — — — — — — —. There are several reasons you could be sending free swag out to people, such as thanking them for: Participation in debugging/beta testing. What are top tags?

Metrics 120

Metrics Net Promoter Score Self Service Effort Score 120

Gainsight

APRIL 29, 2019

We set up ways to tag different issues that come in so Product can find them easier, and we also make sure CS adds a lot of detail around the customer feedback they track. Q: How should Product and CS teams work together to find the right customers for beta offerings? How are our efforts going to increase growth?

Roadmap 14

Roadmap Sales Conference Meeting 14