ShepHyken

AUGUST 24, 2021

Managing Customer Success. Preventing Customer Churn. Shep Hyken interviews Philipp Wolf, CEO of Custify , a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success. It is a philosophy.

Customer Success 138

Customer Success Customer Retention Trends Customer Service 138

ShepHyken

FEBRUARY 20, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What role does employee experience play in customer experience? How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition?

How To 77

How To Employee Experience Exceptional Customer Service Customer Retention 77

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. When you’re feeling lost, it’s a great time to revisit (or set!) What Is Customer Experience?

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

ShepHyken

MARCH 4, 2020

It’s almost here… the updated and revised edition of The Cult of the Customer. If you’re reading this article the week it’s posted, then this is a sneak preview of a few of my favorite quotes from the book. Even if it’s after the book comes out, it’s not too late to “join” the Cult of the Customer—the cult you want to belong to!

Loyalty 163

Loyalty Customer Service Training Customers Training 163

Experience Investigators by 360Connext

DECEMBER 15, 2020

The end of the calendar year is a great time for this, but there are others: The end of your fiscal year. In the customer experience consulting we do with clients, we typically begin this process with reflection questions which help us clearly define what worked and what didn’t. What is our top customer experience priority ?

Customer Experience 190

Customer Experience Brands Effort Score Customer Journeys 190

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

ShepHyken

JANUARY 29, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the challenges in creating a more customer-centric culture? How can leaders support employees in executing customer-centric initiatives? Break down silos and encourage collaboration to deliver amazing customer experiences.

Customer Experience 94

Customer Experience Customer Centricity Culture Leadership 94

ShepHyken

OCTOBER 16, 2023

Top Takeaways: Building a solid customer experience foundation is essential for all businesses, regardless of their industry or target audience. Andrew shares the four key steps to deliver experiences that lead to customer satisfaction, repeat business, and retention. Get your CX house in order. Embrace AI. Measure what matters.

Customer Experience 88

Customer Experience B2C Government B2B 88

Eptica

JULY 2, 2020

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. In the next instalment of our series we delve into significant quotes from modern business leaders – what can they teach you and your team? Published on: July 02, 2020.

Customer Service 142

Customer Service Customer Centricity Innovation Customers 142

ReviewTrackers

AUGUST 24, 2020

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124

ShepHyken

JULY 19, 2022

Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. They have the knowledge and passion for the brand that can be turned into a skill to help other customers.

Contact Center 126

Contact Center Brands Customer Service Innovation 126

Lumoa

MARCH 21, 2023

For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books. In addition, we asked the authors to share a quote and explain what made them write the book and why you should read it.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients.

Insurance 110

Insurance Industry Customer Experience Self Service 110

GetFeedback

JULY 19, 2019

We used to get so excited to talk about the Voice of the Customer (VoC). It sounds so appealing to really hear the customer in their own voice, to understand their intentions and understandings. How to set up your Voice of the Customer (VoC) program for success. Communicate how you will measure success.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

SurveySparrow

JUNE 21, 2023

The cornerstone of success in today’s highly competitive corporate environment is about providing excellent client experiences. SurveySparrow compiled a list of 10 inspirational quotes to help you understand the value of excellent customer service and the influence that it has on business growth.

Customer Experience 52

Customer Experience e-support Touchpoint Loyalty 52

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Be GREAT out there!

Customer Service 78

Customer Service Social Media Loyalty Customers 78

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. Small Business Trends) Customer service in the U.S. I love the GIF’s!

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

Zonka Feedback

NOVEMBER 11, 2020

Every business wants to be successful and many businesses measure their success in terms of their profits and sales. What would make your customers keep doing business with you? You can measure all the metrics, but in the end, it boils down to Customer Satisfaction. Click here to tweet this quote. Jeff Bezos.

Customer Satisfaction 69

Customer Satisfaction Measurement Metrics Sales 69

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. 6 Ways To Create a Consistent Customer Experience by John R.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to Measure Your Customer Experience Maturity by Sharon Florentine. My Comment: This is an introduction to the concept of customer experience (CX) maturity. Here are my top five picks from last week.

Social Media 93

Social Media Customer Service Guidelines Loyalty 93

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways To Provide a Cutting-Edge Retail Customer Experience by Janelle Estes. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization.

Customer Service 128

Customer Service Customer Journeys B2B Retail 128

ShepHyken

AUGUST 18, 2020

Customer Service and Community Support. How to Use Customer Experience as a Brand Identity. They discuss how Michael and Bonnie built a successful wine business from the ground up by focusing on customer service and experience. Top Takeaways: Creating a good customer experience requires doing research.

Customer Service 121

Customer Service Culture Feedback Industry 121

ShepHyken

JULY 7, 2020

The Secret to Success is Good Customer Service. How to Use Customer Service Stories to Teach, Inspire and Reward. Shep Hyken interviews Patricia Fripp , CSP, CPAE, speech coach and customer service expert. In other words, focus on building your soft skills and delivering great customer service.

Tips 126

Tips Culture Customer Service Customer Experience 126

ShepHyken

DECEMBER 8, 2020

Create Value for Your Customers. Helping Customers Recover and Plan for a Successful Future. Shep Hyken interviews Teresa Anania , Vice President of Customer Success at Zendesk. They discuss strategies for helping customers find value throughout the entire customer journey.

Customer Satisfaction 90

Customer Satisfaction Customer Success Employee Experience Customer Journeys 90

C3Centricity

OCTOBER 1, 2019

And customer satisfaction is becoming insufficient to drive growth alone. I completed their form, giving only four and five-star ratings, as I had been very satisfied with my stay, the hotel rooms, the staff and their services. How do you treat your own customers, consumers and clients? ” Shocking mail isn’t it?

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

ShepHyken

SEPTEMBER 4, 2023

In the same way, a significant gap often exists between what executives believe about their customer service and what customers actually experience. Great leadership requires humility and putting the team’s needs above personal ego. Quotes: “Empathy is a billion-dollar industry.

Leadership 84

Leadership How To Culture Employee Engagement 84

ShepHyken

JUNE 8, 2021

They discuss how to stress test your business in the good times so that you are empowered to provide a great experience to your clients even in the bad times. Top Takeaways: The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line. That’s amazing!”,

Leadership 100

Leadership Innovation Culture Customer Service 100

SurveySparrow

NOVEMBER 6, 2022

Every business wants happy and satisfied customers. After all, without customers, businesses would not exist. Creating a culture of customer satisfaction should be a top priority for businesses of all sizes. Here are some popular quotes on customer satisfaction to help inspire your team to provide the best customer experience.

Customer Satisfaction 52

Customer Satisfaction Culture Advertising Customers 52

Bill Quiseng

MARCH 15, 2022

In the past, businesses served to sell products or services to customers. Recently businesses served to satisfy customers. Satisfied customers feel service is good, not better, just average. And satisfied customers will leave when they find something better or less expensive. Nobody raves about average.

Culture 103

Culture Customer Centricity Competitive Advantage Hospitality 103

ECXO

APRIL 18, 2024

posts header on ECXO The Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 97

Customer Experience Customer Centricity Chief Customer Officer Culture 97

ShepHyken

AUGUST 9, 2022

Customer Support Vs Customer Success. Building Customer Relationships After the Deal is Closed. Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. Top Takeaways: What is the difference between customer support and customer success?

Travel 62

Travel Customer Success Customer relationships Customer Retention 62

Eptica

MAY 13, 2020

Date: Wednesday, May 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: why you can learn from the classics. No act of kindness, no matter how small, is wasted, Aesop Whatever you are faced with during your day, focus on being helpful and customer-centric, even if it feels unappreciated.

Customer Service 79

Customer Service Banking Customer Centricity Customers 79

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Reviews serve as a resource for prospective customers to make informed decisions.

Examples 97

Examples Social Media Video Feedback 97

Eptica

JUNE 11, 2020

Date: Thursday, June 11, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great historical figures. In the first of our three-part series, we focused on the thoughts of the great minds of classical antiquity. Published on: June 11, 2020. More about Michelangelo ] 2.

Customer Service 72

Customer Service Customer Centricity Customer Satisfaction Omni-Channel 72

Magellan Solutions

MARCH 27, 2023

The success of an organization depends on how important it is to take these factors into consideration before outsourcing. You want to be certain that your needs are addressed when evaluating outsourcing quotes. You should base your decision on which one offers the finest customer service. Why do Businesses Outsource?

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

ShepHyken

MAY 9, 2023

Top Takeaways: The Net Promoter Score (NPS) is the question that lets your customer rate the likelihood of them recommending your business on a scale of 0 to 10. Customers are more likely to recommend you after a great experience. Be open to really listening to the customer. Probe and understand customer frustrations.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

ShepHyken

OCTOBER 11, 2022

How Happy Employees Translate Into Happier Customers. Top Takeaways: From an employee’s onboarding to celebrating work anniversaries, birthdays, and promotions, a meaningful gift is a great way to create morale. Gifting is a great way to deliver moments that matter, build a connection, and support your employees.

Connections 72

Connections Employee Experience Customer Experience Measurement 72