success automate 
Totango
DECEMBER 21, 2021
Building out customer success manager automation depends on the effective use of email and in-app messaging. We’ll identify six key types of automated messages that every effective customer success manager automation strategy needs to include. Milestone Messaging as a Customer Success Manager Automation Strategy.
CustomerSuccessBox
MARCH 10, 2022
Customer Success, as a function, is evolving fast. You might notice as a customer success manager that you’re spreading yourself too thin trying to take care of all of your customers at some point. Automating processes and tasks is the way forward. But be aware of the challenges of automation before you begin.
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CustomerSuccessBox
JUNE 23, 2021
Have you wondered, should you be automating all the communication that goes out to your end customers, or should you actually be providing all the human personalized attention at the moment in the journey? I wish automation was the one spot answer to everything that you can and you should automate. Fundamental Goal. Human Touch.
ChurnZero
SEPTEMBER 4, 2020
Along with becoming a more intuitive partner, automation gives you extra time and brainpower for strategic thinking. Most customer adoption communication cadences are based on subjective or arbitrary time intervals, such as sending automated emails every two days. Have you checked out your metrics lately?
Advertiser: ZoomInfo
Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation.
CustomerSuccessBox
MARCH 10, 2022
Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Automation of the basic tasks such as the following can be easy.
Cyara
OCTOBER 12, 2023
Every year, the term "Open Enrollment" instills fear into management teams and agents at contact centers across the United States. Despite awareness of its impending arrival, open enrollment continues to pose numerous challenges for contact centers nationwide.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Insights from a contact center leader who’s done it with proven success. A plan for your contact center to introduce AI automation in the next six months.
Advertiser: ZoomInfo
In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy. Level up your marketing automation. Prepare your organization for automation with AI. You’ll learn the best growth strategies to: Get your sales and marketing teams aligned. Define and agree on “qualified leads”.
Speaker: Gary Davis, SmartAction CEO
After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make — or break –– the automated customer experience. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one.
Speaker: Ryan Bryers, SVP of Global Engineering
In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud!
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Scripts have been around as long as contact centers. But scripts have had a variety of issues.
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