AWS Machine Learning

SEPTEMBER 28, 2023

With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.

Knowledge Base 99

Knowledge Base Chatbots Self Service System 99

Comm100

JUNE 18, 2021

The numbers back this up – 63% of customers expect companies to offer customer service via social media , and 90% of social media users have already used the channel to communicate with a business. The solution: A truly unified platform. The solution: Social media chatbot. Objective 1: Speed, speed, speed.

Social Media 130

Social Media Customer Service Chatbots Omni-Channel 130

Call Experts

JUNE 10, 2022

An HVAC Answering Service offers more than just an automated phone line. We can handle after-hours calls and help desk inquiries and even provide 24/7 on-call services for your HVAC business. . Highly trained and professional receptionists provide these services with customized service plans. . The best part?

Lifetime Customer 98

Lifetime Customer Training System Industry 98

C3Centricity

JUNE 2, 2021

factors to consider when pricing your product, service or solution. Bundling price and service for a new price point are utilized so competitors cannot easily duplicate. A maker of steam traps has higher-priced steam trap products bundled with service. They are adding value by bundling a value-added service.

B2B 195

B2B B2C Brands Consumers 195

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. This highlights a significant issue: neglecting customer service.

Customer Service 52

Customer Service CRM Call Center System 52

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Knowledge Base At the heart of TeamSupport's self-service platform is the Knowledge Base.

Self Service 40

Self Service Software Knowledge Base Chatbots 40

Helpware

MARCH 19, 2024

While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.

Innovation 84

Innovation Industry 84

CSM Magazine

APRIL 25, 2022

Managing a customer service team takes dedication, hard work, and the right skill set. If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. Mental Health Training. Mental Health Training.

Training 97

Training Customer Service Management Customer Service Training 97

Helpware

APRIL 30, 2024

Discover how Software Development as a Service (SDaaS) reinvents outsourcing so you can maximize development business value.

Software 88

Software 88

NobelBiz

FEBRUARY 23, 2023

CPaaS (communications-platform-as-a-service) is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps without worrying about infrastructure or back-end interfaces. CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

CPaaS (communications-platform-as-a-service) is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps without worrying about infrastructure or back-end interfaces. CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

Clarivate

JULY 31, 2023

Today, the Dialog Solutions brand has been integrated into Clarivate. Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare.

Healthcare 52

Healthcare Analysis Technology Innovation 52

Magellan Solutions

MAY 12, 2023

The solution to this problem is virtual answering services. What Is Virtual Answering Services? A virtual answering service is a remote answering service usually provided by human answering agents. Small businesses can hire virtual answering services from a reputable business process outsourcing (BPO) company.

Call Recording 59

Call Recording Average Handle Time First Call Resolution Training 59

2020 Research

SEPTEMBER 13, 2022

Discover our latest quantitative research solution: Quantitative Recruitment-as-a-Service (RaaS). Commenting on the news, Rob Berger, Executive Vice President of Global Quantitative, Schlesinger Group , said, “Quantitative Recruitment-as-a-Service allows clients to readily access the people they need to make informed decisions.

Multi-Channel 52

Multi-Channel B2C Healthcare B2B 52

CSM Magazine

AUGUST 3, 2022

ITS has today announced the release of evalyou8, their latest software solution designed to capture customer feedback on the service they have received. evalyou8 allows the creation of a simple html link which can be added to email signatures, crm solutions or anywhere a link can be placed where you would like to capture feedback.

Groups 59

Groups Feedback Customer Service Touchpoint 59

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Is Kendra a search service?

Self Service 106

Self Service Contact Center Multi-Channel Knowledge Base 106

Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will drive implementation and adoption of Astea’s integrated solutions for field service management throughout North America. Field Service Mobile Solutions that Surpass the Competition.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Uniphore

FEBRUARY 15, 2019

Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions. The dizzying pace of innovation - artificial intelligence, chatbots, machine learning, autonomous service - is enough to leave any CX practitioner feeling overwhelmed.

Self Service 100

Self Service Technology Chatbots Innovation 100

Helpware

DECEMBER 19, 2023

Bad customer service experiences can significantly damage a company's reputation and success. Even if your product is the best in the world, but your customer support team is not ready to convey its value and great attitude to consumers–all the efforts are meaningless.

Examples 64

Examples Customer Service Consumers Customers 64

Alliance by IFS

JUNE 14, 2019

The Aberdeen State of Service 2019 Report names customer retention as one of the most important factors defining best-in-class field service organizations (FSOs). But many FSOs struggle to provide this level of service and differentiate their value offerings. Scheduling is one key AI application in field service.

Customer Experience 91

Customer Experience Management Customer Retention Social Media 91

Kustomer

FEBRUARY 25, 2021

As the direct-to-customer market grows, many brands continue to adopt traditional approaches to customer service and stumble over the same obstacles again and again. How should customer service professionals rethink client care? Let’s unpack some common customer service problems and solutions. Social distancing.

Self Service 75

Self Service Customer Service Chatbots Guidelines 75

InMoment XI

APRIL 24, 2024

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

NICE inContact

FEBRUARY 1, 2021

When we talk about the "customer experience", some also think "customer journey" and mistakenly use these interchangeably. These terms can be confusing and difficult to follow, but it’s actually a simple distinction. First, yes, they are two different things. Second, yes, they both require your attention.

Customer Journeys 120

Customer Journeys Customer Service Customers Customer Experience 120

NobelBiz

OCTOBER 4, 2022

The post Voice-only VoIP phone service vs. SIP Trunk Multiservice solution appeared first on NobelBiz®. This article examines the contrast between VoIP and SIP Trunk, as well as the roles and benefits of SIP Trunk for call centers.

Contact Center 52

Contact Center Call Center Video Communication 52

Magellan Solutions

SEPTEMBER 24, 2021

Consumer Change Challenges Appointment Setting Services Callers. This is why here at Magellan Solutions , we use some of the best platforms to connect. Included is a sales CRM solution with: automated contact management. A CRM solution built to help small and micro-businesses. ActiveCampaign. lead prioritization.

CRM 52

CRM Effort Score Sales Tips 52

Magellan Solutions

JUNE 8, 2021

AI Sentiment Analysis Provides Excellent Support In Outsource Customer Service Solutions. In outsource customer service solutions arsenal, there are two indispensable tools. For outsource customer support services, AI is often used in CRM software and systems. As well as in customer escalation support.

Analysis 52

Analysis Customer Service Self Service CRM 52

Forrester's Customer Insights

MARCH 21, 2024

Right now, the hottest ticket in town might be Dune 2, but running a close second is SSE – the Security Services Edge which is a fancy acronym for cloud-delivered, user-focused security capabilities that protect the remote workforce.

Data 36

Data Trends Customers 36

InMoment XI

OCTOBER 19, 2023

In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. Contact centers are the beating heart of customer service operations, and is often considered as part of customer services best practices.

Contact Center 364

Contact Center Customer Service Omni-Channel Call Center Solutions 364

CX Centric

JANUARY 4, 2021

There has been a lot of change in the Financial Services industry over the last 10 years. With the rise of Fintech technology and services, this environment is getting more and more competitive. Financial Services providers need to come up with new innovative solutions for their clients.

Financial 98

Financial Technology Banking Customer Centricity 98

SAP Customer Experience

SEPTEMBER 5, 2022

We are excited to share that several new SAP Customer Experience activation and optimization services have been onboarded to the SAP Store. Enablement services for SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud and SAP Customer Data Platform are fixed-price and fixed-scope, and provide new and existing customers.

Customer Experience 87

Customer Experience Sales Data Customers 87