InMoment XI

FEBRUARY 2, 2024

Top Car Manufacturer Provides a Human Touch in the Digital Age One of the leading car manufacturers in the world spoke on a compelling narrative of human-centric customer experience. Amidst the digital transformation, they emphasized personal touches, like writing thank-you notes to employees. Schedule a Demo Today

Hospitality 260

Hospitality Call Center Retail NPS 260

NICE inContact

JULY 12, 2021

These customers come to us when they need the company’s expert solutions and deep problem-solving capabilities to improve or enhance or even reinvent their own manufacturing processes. They range from billion-dollar companies to startups and even students.

Contact Center 156

Contact Center Customer Journeys Industry Customers 156

Magellan Solutions

SEPTEMBER 11, 2023

Look no further; we have the solution you’ve been searching for. But with the emergence of AI scheduling solutions, companies can now overcome these challenges. Benefits of AI Scheduling Solutions for Businesses In today’s fast-paced business world, time is precious, and efficient scheduling is crucial.

Tools 98

Tools Social Media Healthcare Resources 98

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore. How are they able to do more?

Self Service 211

Self Service User Experience Chatbots Consulting 211

Circular Edge

MARCH 4, 2024

Innophos, a leader in specialty ingredient solutions for food, health, nutrition, and industrial markets, leverages Oracle JDE E1 with the expertise of Circular Edge. More Customer Success Stories DifGen Enhances Pharmaceutical Operations with Oracle OCI AtomIQ Read more Medical Device Manufacturer Realizes Value with JD Edwards E1 9.2

Resources 52

Resources System Financial Industry 52

Circular Edge

MARCH 4, 2024

One of the customer stories recognized included a Food and Beverage Manufacturer who experienced a dramatic increase in online orders due to the global pandemic, which drove more customers to purchase higher quantities online and beyond what the company had forecast. Read Customer Success Stories See what more of our customers have to say.

Transportation 52

Transportation Apparel Sports Ecommerce 52

Circular Edge

FEBRUARY 26, 2024

Koos Manufacturing, Inc. is the premier jeans manufacturer focus exclusively on AG Jeans and Big Star. While manufacturing and fulfillment processes could use further optimization, the customer was highly satisfied with our work. Some of the processes around Manufacturing and Fulfillment should have been optimized or automated.

Apparel 40

Apparel Management Advertising Fashion 40

Team Support

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

TechSee

APRIL 28, 2023

As a result, medical device manufacturers and healthcare providers are increasingly turning to visual support platforms like TechSee to improve patient outcomes and enhance the quality of care. Medtronic : Medtronic, a leading medical device manufacturer, is using TechSee to provide remote support for its insulin pumps.

Healthcare 109

Healthcare Hospitality Self Service Examples 109

Clarivate

MARCH 14, 2024

1] To mitigate the potential presence of nitrosamine impurities in pharmaceuticals, manufacturers are now facing impending regulatory requirements in various markets – in the European Union, for example, they were obligated to submit reformulation strategies and mitigation plans in late 2022. [2].

Healthcare 52

Healthcare Industry Innovation Groups 52

AWS Machine Learning

APRIL 3, 2024

Solution overview The solution provides an implementation for building a large language model (LLM) powered search engine prototype to retrieve and recommend products based on text or image queries. The solution design consists of two parts: data indexing and contextual search. You then display the top similar results.

Policies 103

Policies Examples Ecommerce User Experience 103

TechSee

MAY 11, 2023

Visual Support is a Game Changer Fortunately, there’s a solution: computer vision. By incorporating computer vision into support centers, or in the field, manufacturers can provide users with real-time guidance on how to fix their items. And every minute that “thing” is not working costs a ton of money.

Self Service 109

Self Service Video Course Trends 109

Alliance by IFS

JANUARY 20, 2022

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses. The post Cimcorp’s IT Strategy for Working Smarter with IFS Cloud appeared first on IFS Blog.

Strategy 123

Strategy Groups Innovation Customer Engagement 123

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. In the MLC’s recent study, Manufacturers Go All-In on AI , 42% of manufacturing executives cited the lack of comprehensive M4.0

Industry 52

Industry Case Study Analysis Technology 52

Circular Edge

MARCH 5, 2024

The Jurgensen Companies, a family-owned leader in asphalt, aggregates, and construction, leverages Circular Edge's expertise in JDE E1 and Concur solutions to drive innovation for high-quality projects.

Innovation 52

Innovation Policies Report Data 52

BlueOcean

OCTOBER 17, 2023

For example, almost all of the leading automotive manufacturers are using the same ESG rating platform. In most cases, this is a moot point—what matters most is that they can deliver a quality solution that aligns with your brand and wows your customers. Look for groupings of clients that are similar to your own business.

How To 177

How To Government Guidelines Effort Score 177

West Monroe

JULY 19, 2023

The new Manufacturing Leadership Council (MLC) study about artificial intelligence , as a part of MLC’s Manufacturing in 2030 Project, reveals that a majority of manufacturers are underway with AI pilot projects in areas such as production, IoT data analysis, preventive maintenance, quality management, and supply chain management.

Leadership 52

Leadership Industry Analysis Study 52

Circular Edge

FEBRUARY 26, 2024

Empire Merchants benefits from a suite of premium services by Circular Edge, encompassing cutting-edge solutions such as JD Edwards EnterpriseOne 9.2, Integrations relying on outdated legacy technologies and internally developed middleware solutions. Solution Execute the upgrade to JDE 9.2. JDE Orchestrator Studio, and JDE BSSV.

Engagement 40

Engagement Software Resources Training 40

Experience Investigators by 360Connext

SEPTEMBER 29, 2020

Manufacturing. They are seeking a solution to a problem. How to Apply Customer Experience to Manufacturing. There’s something very impressive about manufacturers that has always impressed me: They make things. Manufacturers’ customers are distributors or retailers or other manufacturers.

Healthcare 143

Healthcare B2B Industry B2C 143

Circular Edge

MARCH 4, 2024

By joining the program, Circular Edge can leverage its extensive experience to promote, implement, and tailor NetSuite to its clients in the ecommerce, retail, wholesale distribution, and manufacturing industries.

Ecommerce 52

Ecommerce Competitive Advantage Consulting CRM 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

B2B 52

B2B Tools Feedback Multi-Channel 52

TechSee

APRIL 21, 2023

Improved Route Optimization When your drivers have hundreds, if not thousands, of destinations or clients to visit, planning routes manually is a time-intensive and inefficient solution. Ramp-up Virtual Assistance The ultimate solution to reduce CO2 emissions is to drive less.

Financial 109

Financial Transportation Software Government 109

Storyminers

MARCH 17, 2021

Case Studies: for an optical glass manufacturer, the Storyminer’s team prototyped their Store of the Future concept totally on paper. This article is part of Luminary Learning Solutions ‘ Guru Guide. Within months, the clients could walk through a full-size store prototype and make critical design and scale decisions.

Innovation 246

Innovation Case Study Social Media Tips 246

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Effort Score Competitive Advantage Government 52

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Effort Score Competitive Advantage Government 52

C3Centricity

JANUARY 30, 2021

In a time where consumers are asking manufacturers to be more responsible, such as making less waste in their packaging, General Mills is going in the opposite direction! From tiny bottles packed in plastic holders and huge boxes, to bottles that contain minuscule amounts of product that manufacturers seem to think is OK. What is it?

How To 178

How To Brands Customers Advertising 178

Circular Edge

MARCH 4, 2024

Leo IS Manager, Electrical Manufacturer My overall experience with Circular edge has been very positive. James Senior Director of IT, Outdoor Sports Products Manufacturer I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. My biggest concern going in was the retrofits.

Sports 40

Sports Ecommerce Case Study Resources 40

Circular Edge

MARCH 5, 2024

Testing and Validation : Comprehensive testing is essential to ensure that the integrated solution functions as intended under various scenarios. More Customer Success Stories DifGen Enhances Pharmaceutical Operations with Oracle OCI AtomIQ Read more Medical Device Manufacturer Realizes Value with JD Edwards E1 9.2

Financial 40

Financial Consumers Data Industry 40

Circular Edge

MARCH 5, 2024

Testing and Validation : Comprehensive testing is essential to ensure that the integrated solution functions as intended under various scenarios. More Customer Success Stories DifGen Enhances Pharmaceutical Operations with Oracle OCI AtomIQ Read more Medical Device Manufacturer Realizes Value with JD Edwards E1 9.2

Financial 40

Financial Consumers Data Industry 40

West Monroe

DECEMBER 1, 2021

Corrupted data is hindering manufacturers from gathering insights at a critical time. These actions can lead to a solution and brighter future.

Data 98

Data Consumers Industry Analytics 98

Circular Edge

FEBRUARY 26, 2024

Currently, we are addressing solution design based on specific feedback items. Solution Business Drivers: Manual cycle counting led to high discrepancies, lengthy process freeze times, and underutilized inventory barcodes. Challenges Emser employs RFGen for the cycle count process within their distribution centers.

Feedback 40

Feedback Resources System Engagement 40

ShepHyken

JANUARY 23, 2024

The solution seemed easy to me. If we could put a man on the moon and manufacture driverless cars, why can’t we program the computer to auto-populate the essential information onto multiple forms? So, here’s a simple solution. Don’t bog the customer down.

Insurance 84

Insurance Banking Customer Service Training Retail 84

AWS Machine Learning

OCTOBER 24, 2023

Powered by Amazon Translate , this feature lets customers request voicemail transcriptions in their language of choice from the native Visual Voicemail application available on major Android manufacturers’ devices, beginning with flagship devices and all future devices available from major device partners.

System 92

System Sports Travel Customers 92

Circular Edge

MARCH 19, 2024

The week also featured CE and AtomIQ case studies about how customers are leveraging the latest Release 23/24 capabilities, Orchestrator, Warehouse Management solutions, Mobility , etc. to transform their businesses.

Case Study 40

Case Study Study Customer Expectations Tools 40

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. It’d be hard to blame today’s manufacturers for thinking short term. All Rights Reserved.

Government 90

Government Culture Industry Leadership 90

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Import bulk historical data to train Amazon Personalize models.

Ecommerce 96

Ecommerce System Sports Software 96