Lithium

AUGUST 21, 2019

When used efficiently, social media offers the ability to provide exceptional customer service and increase brand loyalty. With social media monitoring, a customer care representative monitors the social media platforms your business engages on and responds to customer posts. According to Brandwatch , about 3.5 Positive feedback.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

When used efficiently, social media offers the ability to provide exceptional customer service and increase brand loyalty. With social media monitoring, a customer care representative monitors the social media platforms your business engages on and responds to customer posts. According to Brandwatch , about 3.5 Positive feedback.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

When used efficiently, social media offers the ability to provide exceptional customer service and increase brand loyalty. With social media monitoring, a customer care representative monitors the social media platforms your business engages on and responds to customer posts. According to Brandwatch , about 3.5 Positive feedback.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

ENGAGE.cx

OCTOBER 13, 2016

While you are checking out the property, the company website recognizes you and your preferred customer status, remembers you like a corner non-smoking room, and extends you an offer of an additional 10% off because of your long-standing loyalty. A Connected Customer Engagement solution like ENGAGE.cx Not in the least.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Currency Alliance

APRIL 23, 2019

Chuck Ehredt sat down with Steve Hoban, who recently returned to the UK after spending 11 years working for Pick n Pay in South Africa, to discuss brand collaboration in loyalty schemes. In such a context, the extra value that a loyalty program can deliver to customers was probably meaningful to many people.

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

GlowTouch

DECEMBER 4, 2020

Some customer support companies provide additional support to employees such as free or subsidized housing, free transport, meal vouchers. All these benefits build employee loyalty and lead to better work culture. Your goals are our goals, and we will work together to deliver effective business solutions that work for your business.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

LoyaltyPlus

JULY 26, 2022

In today’s challenging economic times, more retailers are turning to customer loyalty programmes and frequent shopper initiatives to grow their business. Research shows that 74% of economically active South Africans were using loyalty programmes last year. This means clients can match rewards to margins or revenues.

Loyalty 10

Loyalty Self Service e-support Retail 10

Ecrion

MAY 11, 2018

With the right customer communications management (CCM) platform, your organization can provide a lot of value in each individual invoice to combat the “sting” your customers might feel. Having so many legacy — or antiquated — solutions in place to communicate with your customers will always lead to trouble.

Insurance 40

Insurance Communication Policies Telecommunications 40

Ecrion

MAY 11, 2018

With the right customer communications management (CCM) platform, your organization can provide a lot of value in each individual invoice to combat the “sting” your customers might feel. Having so many legacy — or antiquated — solutions in place to communicate with your customers will always lead to trouble.

Insurance 40

Insurance Communication Policies Telecommunications 40

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. Customer loyalty is the base of customer retention. What is a B2B Customer Loyalty Program? As per research by Fundera , nearly 43% of customers will spend money based on how they perceive loyalty with a business.

Loyalty Programs 10

Loyalty Programs B2B Loyalty Company 10

Grade.us

JANUARY 14, 2020

One out of every three users on Facebook, or approximately 800 million people use their platform for reviews and recommendations. How other platforms compare to Facebook recommendations. How other platforms compare to Facebook recommendations. Facebook is a versatile platform. Can facebook recommendations go viral?

How To 51

How To Social Media Advertising Analytics 51

SurveySensum

FEBRUARY 20, 2024

Use data and insights to anticipate customer needs and offer personalized recommendations or solutions. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Use data and insights to anticipate customer needs and offer personalized recommendations or solutions. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

SmartKarrot

NOVEMBER 2, 2020

It will help increase brand loyalty which translates to customer loyalty and retention.”. Hung Nguyen leads content marketing efforts for Smallpdf , an innovative document management platform, based in Switzerland. Joyce spearheads growth & strategy at Contact Pigeon, a campaign automation platform.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

ProProfs Chat

DECEMBER 21, 2020

But the worst part is that companies end up either giving incomplete solutions to the customer during the support process or the customers are forced to explain themselves to multiple support operators. You can identify customer pain-points and come up with a solution that allows you to reduce customer churn efficiently.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A little more context.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. Campaign Management. Points Bank.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Bold360

AUGUST 24, 2017

But when the delivery guy beats the 30 minute delivery time by 50%, and includes a voucher for free fries with the next order, that’s customer experience. These are just some of the areas which need enhancement to make a real difference to customer satisfaction and loyalty. But they needed a solution which wasn’t a one-time fix.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

ProProfs Chat

NOVEMBER 26, 2021

There are various platforms available for the customers to share their feedback including review websites, Google My Business pages, social media channels, and more. Thus, successful businesses offer their customers a platform to share their voices and opinions, and leverage that feedback data for offering exceptional services.

Examples 52

Examples Survey Net Promoter Score Social Media 52

SurveySparrow

JUNE 21, 2019

Here are some of the benefits of creating an omnichannel customer service strategy for your business: Get deep insights on customers: Omnichannel leave a trace of the customer and the conversations they have had with your business on different platforms like forums, Facebook page, chatbot, live chat and more. Can you create a solution?

Omni-Channel 56

Omni-Channel Customer Experience Tips Social Media 56

ProProfs Chat

JUNE 15, 2020

You need to realize that 73% of customers claim that the key factor of their loyalty to your brand is the quality of their experience with your brand. That’s because most of you have understood that keeping customer happiness your top priority can help your business earn loyalty and long-term relationship with the existing base.

Strategy 105

Strategy Social Media e-support Software 105

Grade.us

JUNE 18, 2019

They signed up with MailChimp, used their new marketing platform, and achieved amazing results. KPI: Voucher redemption (digital or in-person). Require that businesses come to your business specifically (online via a custom landing page or offline via a digital/paper voucher) to redeem the offer. Here's a look at that in action.

B2B 40

B2B Marketing Advertising Sales 40

ProProfs Chat

AUGUST 8, 2019

Use live chat software to help your brand communicate solutions to every customer and website visitors hassle-free. It includes phone, email, chat, social media, and in-store platform experience. Tesla is known for giving their customers the satisfaction that a solution is on its way. Get Detailed Feedback.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SurveySparrow

APRIL 29, 2020

Did you know that the average consumer reads at least 10 reviews before approaching and trusting a business platform? Be it you or me, most of us rely on the reviews posted on these sites before even approaching a product platform. Well, all of us know that NPS surveys can help gauge customer loyalty with much ease. Yes, it can!

How To 69

How To NPS Survey Ecommerce 69

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. delivering more loyalty value so customers accelerate their path to rewards – keeping them engaged with your brand.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40