Maru Group

MARCH 18, 2021

To look deeper into this quickly changing space for consumers, we conducted primary and secondary research using our proprietary software, Maru/HUB. In our HUB based surveys with consumers and interviews with experts, the dynamic and inter-related nature of these three drivers was clear.

Company 52

Company Consumers Fashion Groups 52

Maru Group

APRIL 22, 2021

Using our proprietary software, Maru/HUB , we studied this niche group in the US through Maru’s Instant Qualitative environment. Continuing with our 3-part series on HENRYs, those High Earners who are Not Rich Yet, we discuss a topic that appears close to the hearts of this group – Travel.

Travel 52

Travel Hotels Financial Groups 52

Maru Group

MARCH 25, 2021

We recently explored cooking and food on our flexible HUB Instant Qual application and gave our respondents the freedom to invent the coolest kitchen gadget they could imagine. Exploring consumers own innovations is a brilliant and insightful way to provide new stimulus for the innovation cycle and the concept development process.

Innovation 52

Innovation Consumers Software Connections 52

Maru/HUB

JANUARY 12, 2018

At Maru/Syngro we understand the importance of creating deep, meaningful and effective customer relationships to improve strategic decision making. Our customer experience reporting software is web-based so you and your team can access rich insights wherever you are which can be shared easily with key stakeholders.

Omni-Channel 40

Omni-Channel Analytics Report Software 40

Maru Group

MAY 14, 2020

There are, however, several manufacturers of production equipment and software (like Dolby’s Atmos object-oriented production process) that already provide sophisticated tools to capture, create and produce immersive audio content. Be sure to visit our COVID-19 research hub for more insights.

Sports 52

Sports Entertainment Video Multi-Channel 52

Maru/HUB

FEBRUARY 2, 2018

Adopting the right Customer Experience software will allow you to consolidate omni-channel feedback data to understand which channels are most favoured. The post A third of consumers would rather clean a toilet than talk to customer service appeared first on Maru/Syngro.

Omni-Channel 80

Omni-Channel Consumers Self Service Effort Score 80

Maru/HUB

JANUARY 22, 2018

The latest developments in intelligent customer intelligence software allow for the creation of this highly personalised content, as well as ensuring it can be delivered across multiple platforms. The post Conquer the Customer Experience battleground appeared first on Maru/Syngro. Invest in the right CX technology.

Customer Experience 79

Customer Experience B2C Airlines Study 79

Maru/HUB

DECEMBER 22, 2017

This blog post is titled ‘a year in reflection’ but it’s surreal to think that this time two years ago we launched our software, Syngro Eye, to the market: For the last 12 months, together with our invaluable beta programme users, we’ve been busy developing a world-class customer intelligence platform.

Customer Experience 40

Customer Experience Self Service Analytics Financial 40

Maru/HUB

JUNE 19, 2018

Download our brochure to find out more about our world leading market research data visualisation software. The post Eye Trackit appeared first on Maru/Syngro. Eye Trackit has been designed by Market Research professionals, for Market Research professionals.

Software 40

Software Meeting Data Marketing 40

Maru/HUB

JUNE 8, 2018

Download our brochure to find out more about our world leading market research data visualisation software. The post Eye Trackit appeared first on Maru/Syngro. Eye Trackit has been designed by Market Research professionals, for Market Research professionals.

Software 40

Software Meeting Data Marketing 40

Maru/HUB

APRIL 23, 2018

Advances in machine learning have allowed computer software to analyse customer input and determine customers’ emotions. The post Customer Experience in 2018 so far appeared first on Maru/Syngro. SHIFT FROM TRANSACTIONAL TO EMOTIONAL LOYALTY.

Customer Experience 40

Customer Experience Customer Service Representative Software Customers 40

Maru/HUB

MARCH 8, 2018

Secondly, adopt the right software that will get to the heart of what your customers and key accounts are really saying about you. Including significance testing by adopting clever software allows you to investigate that question with ease. The post How to understand the truth behind customer feedback appeared first on Maru/Syngro.

Feedback 45

Feedback How To Analysis Customer Satisfaction 45

Maru/HUB

MAY 21, 2018

Using an intelligent CX software, most companies can link survey results back to their databases. appeared first on Maru/Syngro. Begin by building a customer-level data set of the results of past surveys that asked respondents about their overall satisfaction or willingness to recommend your products or services.

Customer Experience 65

Customer Experience Financial ROI B2B 65

Maru/HUB

APRIL 30, 2018

However, intelligent companies will augment their CX initiatives by adding additional structures, such as loyalty programs to their CX software to ensure customer satisfaction. appeared first on Maru/Syngro. Unhappy customers will continue to buy products even after a bad experience. Truth: Customers only know what you tell them.

Omni-Channel 51

Omni-Channel Customer Experience Loyalty Programs Communication 51

Maru/HUB

JANUARY 2, 2018

After all, the last thing an Equinox trainer wants to do is spend hours trying to work with clunky software in a backroom. For this to be effective, they need to have access to an easy to use platform that economises their time. Turning Your Experts Into Hiring Managers. To solve this problem, Equinox joined SmartRecruiters in 2013.

Case Study 0

Case Study Social Media Brands Study 0

Maru/HUB

JUNE 4, 2018

Find out how our CX software overlays your feedback data with your businesses financial data to identify areas of immediate attention. appeared first on Maru/Syngro. Explore our library of free resources designed to help you enhance the customer experience. The post What level of emotional engagement with customers are you at?

Net Promoter Score 49

Net Promoter Score Engagement Groups Financial 49

Maru/HUB

NOVEMBER 28, 2017

You must have strong visualisations, ensure KPIs and workflow alerts have been created and adopt the right CX software that will analyse the data. The post Best practice tips to long-lasting customer engagement appeared first on Maru/Syngro. Listen and learn from your customers: they are key to the success of your business.

Customer Engagement 40

Customer Engagement Tips Engagement Loyalty 40

Maru/HUB

FEBRUARY 5, 2018

Understanding your customers only happens when you can achieve a full 360 view of customers which can be achieved with intelligent customer experience software. The post Statistical insight on the impact of Customer Experience appeared first on Maru/Syngro.

Customer Experience 49

Customer Experience Advertising Customer Centricity Customer Retention 49

Maru/HUB

APRIL 20, 2018

Think about adopting a CX software that can be integrated into your business to show the customer journey with your organisations transparent, concise data. The post GDPR and Customer Experience – everything you need to know appeared first on Maru/Syngro.

Customer Experience 40

Customer Experience Competitive Advantage Customer Journeys Financial 40

Maru/HUB

FEBRUARY 12, 2018

We understand the importance of verbatim feedback and have made it a key part of our customer experience software. The post Customers help spread the love appeared first on Maru/Syngro.

Social Media 40

Social Media Effort Score Analysis Groups 40

Maru/HUB

NOVEMBER 14, 2017

Customer Experience software enables businesses to gather feedback across all channels in real-time and act to drive returns from an NPS programme. appeared first on Maru/Syngro. It may also help you pinpoint customers who are leaning toward dissatisfaction but are still open to having their minds changed and reduce customer churn.

NPS 40

NPS Net Promoter Score Infographics ROI 40

Maru/HUB

NOVEMBER 14, 2017

Customer Experience software enables businesses to gather feedback across all channels in real-time and act to drive returns from an NPS programme. appeared first on Maru/Syngro. It may also help you pinpoint customers who are leaning toward dissatisfaction but are still open to having their minds changed and reduce customer churn.

NPS 40

NPS Net Promoter Score Infographics ROI 40

Maru/HUB

NOVEMBER 13, 2018

For example, a £100/month software subscription can be a bargain or a terrible deal, depending on how much value users get from it. The post Why CX matters for B2B companies, too appeared first on Maru/Syngro. This same rule applies if you’re selling a £10 set of car seat covers, a new car for over £10,000, or a £1,000,000 mansion.

B2B 40

B2B Company B2C Competitive Advantage 40