services implement 
BlueOcean
MAY 11, 2017
Next comes implementation. Understanding the realities around go-live dates, knowledge transfer, and agent recruiting will prepare you for a successful customer service outsourcing implementation. A successful go-live date is dependent upon an implementation plan that places heavy emphasis on agent training. Let’s chat.
Zonka Feedback
JULY 21, 2023
Here are some customer service stratgies that online retailers can implement to improve their overall customer experience. In the world of eCommerce, where endless virtual aisles provide buyers with an array of choices at the click of a button, customer service has emerged as a strong differentiator.
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InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. Why Reputation Management Matters in the Financial Service Industry? And, of those consumers, only 34% of them would recommend their brand to friends and family.
ProProfs Chat
DECEMBER 22, 2019
But, with the overwhelming consumer demands and customer expectations, you cannot afford to negate the importance of satisfactory customer services. . Another study by Forbes reveals that due to inadequate customer services, many brands are facing more than $75 billion loss per year approximately. What is Proactive Customer Service?
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
NobelBiz
DECEMBER 6, 2022
An excellent customer service strategy sets your call center apart from the competition by giving you an intangible competitive edge that is hard to copy. If your business has great customer service, a customer who feels more confident and trust in the product or service he chose is more likely to tell others about it.
Advantage Communications
OCTOBER 27, 2020
As we discussed in the first part of this blog, The Ultimate Guide to Implementing a Successful Customer Service Program (Part 1) , a customer service program is the foundation of any successful business.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Learn how offering self-service improves the customer experience.
Speaker: Tom Lewis, CEO of SmartAction
This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service?
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Key takeaways: Step-by-step process for conversational AI self-service implementation. Insights from a contact center leader who’s done it with proven success.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track?
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
How do you make a real case for implementing self-service in the contact center? Arming you with insights on how to sell the technology and services to stakeholders, including executives. But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair. The four steps for implementing SLAs. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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