InMoment XI

APRIL 18, 2022

Employees are reconsidering the personal value represented by their jobs and roles. Yet, traditional engagement research only minimally addresses, if at all, what cultural factors work, or don’t work, for employees. Through new and focused research approaches, there is a clear, actionable path to enterprise culture improvement.

Employee Experience 558

Employee Experience Culture Employee Engagement Connections 558

InMoment XI

OCTOBER 12, 2022

A lot of folks believe that voice of customer (VoC) programs and market research mean the same thing—but they’re actually quite different! Breaking Down the Difference Between Voice of Customer & Market Research. What Is the Definition of Market Research ? What Is the Role of Market Research in Your Business?

Voice of Customer 295

Voice of Customer Marketing Social Media Feedback 295

dscout People Nerds

SEPTEMBER 26, 2019

Take a second to check in on your career direction—and to find a research specialty that inspires you and inspires growth. . The UX field is changing, and we’re changing with it.

How To 96

How To 96

dscout People Nerds

JANUARY 28, 2021

Don’t get stuck in your career—get uncomfortable and grow. .

96

96

2020 Research

APRIL 8, 2024

April 9, 2024, Iselin, NJ: Sago, a trusted leader in market research, announces the formal launch of Sago Health, advancing its 58-year legacy of expertise in the healthcare field. The healthcare industry continues to evolve as new pricing regulations are introduced, healthcare provider roles shift, and personalized medicine needs increase.

Healthcare 104

Healthcare Innovation Study Technology 104

Calabrio

NOVEMBER 25, 2020

They need to reshape every role within the contact center, enhanced to be more agile and adaptive. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. The Research Team – To become more efficient, contact centers need to be data-driven.

Contact Center 306

Contact Center Self Service Analytics Banking 306

West Monroe

SEPTEMBER 25, 2023

Read the research to learn: The challenges organizations face in fully integrating digital and the key hurdles in their transformation journey. The role of AI and ML in modern business models and the potential costs of not integrating them. The role of AI and ML in modern business models and the potential costs of not integrating them.

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

Clarivate

DECEMBER 27, 2023

At Clarivate, we play a vital role in supporting these efforts. To bridge this gap, we have developed a robust data collection process that assesses research and innovation in sustainable energy sources. Our extensive collection of citations in the Web of Science related to SDG research areas showcases our commitment to sustainability.

Government 105

Government Innovation Knowledge Base Culture 105

Experience Investigators by 360Connext

NOVEMBER 2, 2021

In business-to-business (B2B) organizations, personas often focus on the professional role the customer has within the client organization, including their likely title and department. Personas are often based on research, including customer segmentation and market research data. Tap into the research available to you.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

Experience Investigators by 360Connext

JANUARY 18, 2022

Yet in some organizations, customer experience training is reserved for those who are in customer service roles only. If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role.

How To 378

How To Customer Journeys Culture Training 378

BirdEye

SEPTEMBER 6, 2023

Projected Local Spending Popular local business searches Research process and consumer behavior How frequently do consumers research reputation before selecting a local business? How frequently do consumers research reputation before selecting a local business? Does reputation affect consumer choices?

Consumers 116

Consumers Report Multi-Channel Data 116

dscout People Nerds

JANUARY 16, 2024

User researchers are often unfairly pinned as being sticks in the mud. How can we evolve our roles in the fast-moving world of AI developments?

98

98

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too. Job impacts?

Innovation 78

Innovation Video Consulting Customer Insights 78

Clarivate

NOVEMBER 27, 2023

A new global survey captures community challenges and views on the future of research A new report from Research Professional TM News, an editorially independent part of Clarivate TM , explores the key priorities, challenges and drivers of change for academic research offices. For example, a U.K.

Report 69

Report Measurement Policies Survey 69

2020 Research

FEBRUARY 29, 2024

Key Takeaways While AI technology has the potential to enhance the research process, it’s unlikely to replace human respondents entirely. The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management.

Trends 59

Trends Innovation Leadership Data 59

ECXO

APRIL 10, 2024

Quantum physics, the study of the infinitesimally small, can teach us some intriguing lessons about enhancing customer experience, which plays a monumental role in the global business arena. The frequency of emotions has been researched in a groundbreaking study by Dr. David R.

Connections 111

Connections Customer Experience Social Media Analysis 111

COPC

MAY 23, 2023

However, the team leader role is also one of the most overlooked from a skills development perspective. This article uses insights from the following research to reveal the quantifiable impact of contact center team leaders on employee satisfaction, retention and performance. US Employee Engagement Research Report COPC Inc.

Contact Center 88

Contact Center Engagement Employee Engagement Leadership 88

Comm100

MARCH 20, 2024

Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Economic uncertainties and social injustices have also played a role, as citizens increasingly feel their needs and concerns are not adequately addressed by those in power.

Government 188

Government Communication Self Service Chatbots 188

MyCustomer

DECEMBER 6, 2018

Study reveals the role of employee voice in CX. Voice of the Customer.

Study 71

Study Customers 71

Interactions

MARCH 28, 2024

Get the Results Role of Human Interaction vs. Automation: The role of human interaction in CX is more important now than ever as humans are essential in building emotional connections and trust with customers. Opus Research has the insights. The contact center is changing. What does that mean for businesses?

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

Beyond Philosophy

APRIL 5, 2024

The role of tools like the Wheel of Progress in visualizing and understanding customer journeys. Research and analysis are necessary to uncover customer motivations and make informed business decisions. How the “Jobs to Be Done” framework provides a valuable perspective on understanding customer needs and motivations.

How To 88

How To Customer Journeys Analysis Tools 88

2020 Research

AUGUST 8, 2023

Are you ready to go on a journey into the ever-evolving landscape of qualitative research? In this captivating conversation, Sago President Isaac Rogers delves into the demand for fresh and inventive research approaches, shedding light on multi-phase and iterative research designs that unlock deeper participant insights.

Consumers 97

Consumers Industry Technology Brands 97

Clarivate

AUGUST 2, 2023

Trends point to growing interest by major funding organizations in international collaborative research. Scientific research is increasingly collaborative. The once siloed approach to research activity has given way to a more interconnected global model, which has enabled a global research network to evolve.

Trends 98

Trends Report Leadership Tips 98

Retently

JULY 28, 2023

Their role is to champion the customer’s perspective and advocate for their needs within the company. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO). How Did the CXO Position Come to Be? In the study, 10% of the Fortune 500 companies and 6.7%

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

ECXO

NOVEMBER 19, 2023

The role of Aesthetics and Emotion in Design 3. His research focuses on organizational maturity, design leadership, and customer-centricity. In addition to his academic role, Baars serves as a consultant, offering invaluable guidance to organizations seeking to enhance their use of design. The Holistic Concept of Design 2.

Customer Centricity 122

Customer Centricity Metrics NPS Leadership 122

Integrity Solutions

APRIL 19, 2024

Salesforce research shows 65% of customers expect companies to adapt to their changing needs and preferences and “be that thoughtful neighbor or co-worker who brings their favorite coffee when they are having a tough week.” The research also shows 61% of customers feel they’re treated as a number rather than a human being.

Sales 107

Sales Loyalty Communication Contact Center 107

Totango

FEBRUARY 23, 2024

It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 The elusive C-suite is a powerful and exciting place to be.

How To 97

How To Leadership Marketing Tips 97

Clarivate

SEPTEMBER 19, 2023

The Citation Laureates 2023 list has been announced, recognizing a select group of influential, highly cited researchers whose contributions are on par with Nobel Prize recipients. We explore their profound impact on our world and their enduring commitment to the pursuit of knowledge, inspiring the next generation of researchers.

Analysis 111

Analysis Video Innovation Groups 111

2020 Research

OCTOBER 13, 2023

[link] In Episode 2 of Sago’s Eye on Innovation Series , Ash Wade, EVP of Revenue Operations at Sago, interviews Raj Manocha, Chief Client Officer at Sago, on the topic of improving the human experience in research. The post Eye on Innovation Series | Episode 2: Human-Centric Research appeared first on Sago.

Innovation 64

Innovation Groups Technology Marketing 64

2020 Research

NOVEMBER 10, 2023

Sago Executive Chairman Steve Schlesinger is set to receive the prestigious Quirk’s Lifetime Achievement Award at The Marketing Research and Insight Excellence Awards. EST. With over 35 years of experience, Steve has played an instrumental role in advancing the field of market research and driving innovation. 14 at 1 p.m.

Leadership 52

Leadership Groups Industry Marketing 52

Clarivate

DECEMBER 16, 2021

Throughout 2021, we brought you stories of women scientific researchers at Clarivate delivering invaluable contributions to innovation and customer success. These colleagues have earned recognition and awards for excellence in their achievements in many different and specialist fields of scientific research. Learn more.

Leadership 98

Leadership Hospitality Video Analysis 98

Beyond Philosophy

MARCH 21, 2024

I always looked at customer complaints as a form of free market research. Organizations should consider what they do with this free market research. By that, I mean that the team plays defined roles in resolving those complaints, so there should also be defined team roles in managing a crisis.

Telecommunications 78

Telecommunications Customer relationships Communication eBook 78

Clarivate

FEBRUARY 13, 2024

At Clarivate, we are proud to play a significant role in supporting these goals and driving positive change – it aligns perfectly with our mission to drive innovation, support sustainable industrial practices, and create a robust infrastructure for a better future. This is just one example. But we don’t stop at collecting data.

Innovation 52

Innovation Industry Automotive Policies 52

West Monroe

APRIL 17, 2024

This includes designing new roles and team structures based on emerging trends and changes to the business strategy. In the 2023 Manufacturing Institute Study, The Role of Company Culture in Workforce Attraction and Retention , nearly 87% of respondents said they communicate company culture in interviews.

Leadership 59

Leadership Culture Competitive Advantage Study 59

MyCustomer

DECEMBER 6, 2018

Study reveals the essential role of employee voice. Voice of the Customer.

Study 40

Study Customers 40