C Space

MAY 7, 2020

The list of HR and payroll-related product enhancements and resources includes features for navigating new employer-related legislation such as the Families First Coronavirus Response Act (FFCRA), impacting U.S.

Brands 52

Brands e-support Fashion Healthcare 52

ClearAction

SEPTEMBER 29, 2016

ClearAction is a CXPA Authorized Resource & Training provider. ” Webcast Conversation is a 5-minute presentation followed by 5 minutes of group discussion, repeated for 4 slides. CXM Templates are resources to jump-start customer experience transformation. CCXP = Certified Customer Experience Professionals Association.

Customer Experience 48

Customer Experience Customer Experience Professionals ROI B2C 48

Verint

SEPTEMBER 21, 2017

Recently, Aberdeen Group and Verint recorded a webcast on the Next-Generation Back Office: Satisfy Customers & Drive Efficiency. Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. The example Minkara gave was the recent hurricanes.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

ClearAction

FEBRUARY 28, 2019

” “I’d recommend the Customer Experience Professionals Association ( CXPA ) as a good resource to adopt best practices,” Milista advised. ” “We’re finding resources like the ClearAction Value Exchange to help with that.

Customer Experience 61

Customer Experience Marketing Chief Customer Officer Customer Experience Professionals 61

Centercode

AUGUST 15, 2019

Monthly webcasts and podcasts, for example. So we make sure there’s plenty of resources to learn about cloud, AI, and machine learning. We also care deeply about lifelong learning. This lines up well with our Insiders, who are incredibly passionate, curious, and highly technical.

Tips 49

Tips Management Engagement Communication 49

ClearAction

FEBRUARY 27, 2016

Everyone acknowledges that customer retention is more cost-effective than acquisition, yet Marketing tends to put the majority of its resources in awareness-building and sales conversion. Resources dedicated to post-purchase customer experience management tend to be repurchase campaigns and loyalty programs. Connect Processes.

Marketing 48

Marketing Metrics Connections Customer Retention 48

ChurnZero

AUGUST 23, 2019

No worries if you missed the live webcast (or even if you want to view it again), you can do so on-demand here. During the webcast we conducted three audience polls to get a gauge on where attendees were in terms of their Customer Success operations today. What types of metrics should this role be responsible for. Where do you fall?

NPS 40

NPS Customer Success Effort Score Sales 40

ChurnZero

AUGUST 24, 2018

No worries if you missed the webcast, we’ve got you covered. Q: What advice or resources would you recommend for a business transitioning from a perpetual product to a SaaS model? In terms of resources – there’s a couple of folks out there that do a good job on education about SaaS.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

ChurnZero

NOVEMBER 30, 2018

You can view a recording of the webcast here on-demand. ChurnZero Resource. In the webinar we discussed what type of customer facing teams you need at every stage of your organization’s growth, how to set that team up for success, and how to keep your customer front and center through it all. . Webinar Q&A Recap.

Customer Success 49

Customer Success How To e-support eBook 49

ChurnZero

SEPTEMBER 28, 2018

No worries if you missed the webcast, we’ve got you covered. Below is a recap of the Q&A that we covered during the live webcast. As a bonus, Adam took the time to answer more of the audience questions that we didn’t have time to cover during the live webcast. You can now view the webinar on-demand here. Checkr, Inc.

Customer Success 40

Customer Success Training Customers e-support 40

Amity

FEBRUARY 8, 2018

years, where I managed a team of Client Success Managers, providing website consulting, online webcasting, and conference call services with a very low error rate to many of North America’s Fortune 500 companies. I then I worked for a variety of small startups providing a mix of web consulting and client service until I found Q4 Inc.

Customer Success 71

Customer Success Metrics Customers Feedback 71

Strativity

FEBRUARY 10, 2015

“The people side of the equation is the most important part,” stated Strativity Group’s CEO, Lior Arussy, “however, that is the area companies are less likely to put their resources. Instead, they often focus on other areas like technology when they should be investing in people.”.

Customer relationships 40

Customer relationships Study Groups Survey 40