C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. Were you surprised to read the title of this post? Is this your case? The Opportunity.

Technology 194

Technology Analysis Data Consumers 194

CustomerSuccessBox

FEBRUARY 28, 2022

This is why the blog explains why the ‘ LAER model in Customer Success’ is too important a topic to ignore. As a Customer Success professional, you’d know how difficult it is to expand your customer base. As a Customer Success professional, you’d know how difficult it is to expand your customer base. What is a LAER model?

Customer Success 52

Customer Success Customer Engagement Sales Customer Journeys 52

BlueOcean

JUNE 21, 2016

One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. Below you’ll find six key sections of questions, including: company overview, agent hiring/training, contact center reporting, project management, and pricing. How long have you been in business? How many centers do you operate?

Contact Center 120

Contact Center First Call Resolution Training Culture 120

C3Centricity

MARCH 15, 2018

Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Is this your case? I admit, a lot has changed. The Opportunity.

Data 206

Data Retail Analysis Analytics 206

SurveySparrow

NOVEMBER 9, 2020

The global human resource management market is expected to reach USD 38.17 Yes, that’s the popularity of HR tools and HR management software among modern millennial users. From recruiting, onboarding process to taking feedback, HR management software automates everything! billion by 2027. So, what to do?

Software 59

Software Tools Management Employee Engagement 59

SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. What are QBRs?

Net Promoter Score 10

Net Promoter Score Analysis Meeting Metrics 10

Bizagi

AUGUST 6, 2020

Countless business operations have been affected by COVID-19, but it is more important than ever to focus on business continuity. Countless business operations have been affected by COVID-19, but it is more important than ever to focus on business continuity. So how do you impress your new employees?

Culture 59

Culture Connections Policies Resources 59

Gainsight

APRIL 17, 2019

At least, that’s if you use stock prices as a yardstick for success. Business is a team game; it’s not about one person. Business has changed. The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Actually, neither is your past performance!

B2C 79

B2C Software Roadmap Meeting 79

ClientSuccess

APRIL 7, 2017

Any customer success team looking to thrive and grow must review and evaluate processes and procedures at the end of each and every quarter. Quarterly reviews aren’t just for sales teams—these built-in review periods are a great way to step back and determine what is working and what needs to be re-tooled.

Customer Success 41

Customer Success Strategy eBook Sales 41

CSM Practice

MAY 10, 2021

In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. . While Customer Success is the key to customer satisfaction, account expansion, and advocacy. As such, the customer success managers frequently stepped in to ensure successful adoption.

Customer Success 52

Customer Success Customers Sales e-support 52

Amity

APRIL 7, 2017

You might need additional funds approved to hire additional Customer Success managers. Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. To scale, one needs a bigger budget. Step 1: Goals.

Customer Success 67

Customer Success Chief Customer Officer How To Metrics 67

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. With the fame came a wave of social media engagement.

Social Media 122

Social Media Customer Service Customer Care Feedback 122

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles.

Tips 130

Tips Self Service e-support Social Media 130

Amity

OCTOBER 12, 2017

As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run.

Customer Success 61

Customer Success Customer Journeys Net Promoter Score Effort Score 61

Currency Alliance

FEBRUARY 20, 2023

Such vendors had very fixed views on how customers should be engaged and rewarded – regardless of how much they knew about the brand’s business, their customer, or their industry. You gain the ability for businesspeople to set additional loyalty rules, regardless of the loyalty platform that you’re using.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Amity

OCTOBER 12, 2017

As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run.

Customer Success 49

Customer Success Customer Journeys Net Promoter Score Effort Score 49

Experience Matters

APRIL 7, 2015

Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Grade.us

MAY 6, 2019

The agency itself has been recognized all over the world for what it's accomplished by gathering data and using that data both to strategize and to innovate for clients. What do you feel that clear process entails, and how do you work with clients in a transparent manner? Dan is free with his insights, and has mountains of them.

Data 37

Data Banking Conference Tools 37

SmartKarrot

OCTOBER 26, 2022

The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. 6 Account Management Best Practices for B2B Companies!

B2B 11

B2B Company Management Touchpoint 11