How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
While this can feel like it’s “common knowledge” it’s actually what I would call “common understanding.” However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. But it can’t be a priority without funding, resources, and defined outcomes.
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