ShepHyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Here are my top five picks from last week.

Customer Service 80

Customer Service Government B2B B2C 80

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans.

Customer Service 78

Customer Service Government Employee Experience Video 78

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Here are my top five picks from last week.

Customer Service 76

Customer Service Government B2B B2C 76

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. We publish new resources on the regular, so stay in the loop by signing up for our CX newsletter.) .

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

Resources 98

Resources Customer Success Handbook eBook 98

BlueOcean

MARCH 13, 2020

But seriously, no pressure – over the years, we’ve created a wealth of customer care RFP resources to help make your job as easy as possible. Below you’ll find a handful of articles with insight to help you tailor your RFP process to your specific requirements, goals, and customer care scenarios. No pressure. Got questions?

Customer Care 156

Customer Care Resources Contact Center Infographics 156

BlueOcean

MAY 14, 2018

Here are our most popular resources to guide you in crafting an RFP that will address the unique challenges of selecting a contact center partner. Definitely check out this article for more guidelines on the contact center RFP timeline. Rely on this article to help put together your RFP. Sample Contact Center RFP Timeline.

Contact Center 214

Contact Center Resources Guidelines Culture 214

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. by Eric Krapf. (No

Customer Service 143

Customer Service Loyalty Programs Chatbots Loyalty 143

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. Here are my top five picks from last week.

Customer Service 143

Customer Service Chief Customer Officer Contact Center Customer Service Training 143

Andrew Mcfarland

MARCH 3, 2023

Resource management is essential to any business, and resource managers are key players in optimizing resources used in a successful organization. By understanding resource management, professionals can gain insight into maximizing their resources for maximum efficiency and productivity.

Resources 48

Resources Management Software Measurement 48

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. It’s not a department.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

Andrew Mcfarland

FEBRUARY 24, 2023

Resource managers are an essential part of any business. They manage resources such as time, money, and people to ensure that projects stay on track and objectives are met. We’ll also discuss some tips for resource managers to help them succeed. What is a resource manager? What does a resource manager do?

Resources 48

Resources Management Insurance Financial 48

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Service 133

Customer Service Loyalty Programs Social Media Contact Center 133

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer.

Customer Service 58

Customer Service Self Service Trends Loyalty Programs 58

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers. You’re not just selling to a company.

Customer Service 148

Customer Service B2C B2B Customer Retention 148

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Service 58

Customer Service B2C B2B Travel 58

ShepHyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This short article highlights six brands that are doing it right. For many B2B companies, this article is spot on.

Customer Service 60

Customer Service B2B Loyalty B2C 60

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Resources 52

Resources How To Video Course 52

Help Scout

AUGUST 19, 2021

When a customer hits a snag while using your product, the first thing they interact with won’t likely be a helpful member of your team — it’s more often a knowledge base article. Much like your front door, you want to make your knowledge base articles as welcoming and friendly as possible. What is a knowledge base article?

Knowledge Base 126

Knowledge Base Tips Self Service Video 126

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you. Here are my top five picks from last week.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.”

Customer Service 152

Customer Service Net Promoter Score Self Service Knowledge Base 152

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Self Service 65

Self Service Customer Service Contact Center Loyalty 65

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that.

Customer Service 143

Customer Service Social Media Report Culture 143

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Customer Service 124

Customer Service Self Service Retail Entertainment 124

Help Scout

AUGUST 22, 2023

Read the full article Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Resources 98

Resources 98

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. The article is short and to the point. Here are my top five picks from last week.

Customer Service 154

Customer Service Guest Experience Loyalty Programs Hospitality 154

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

Lithium

JANUARY 20, 2022

In recognition of the amazing work you do day-in and day-out with your own communities, we at Khoros have once again gathered up-to-date resources you can use - today, right now - to advance yourself. Learning Articles. Learning Articles. Please let us know, and share your favorite CMAD resources below. Getting Started.

Resources 52

Resources Social Media Case Study Video 52

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Something that intrigued me about this article was the title. by Carl Smith.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you’re interested in loyalty programs, this article is excellent. Here are my top five picks from last week.

Customer Service 65

Customer Service Loyalty Programs Contact Center Financial 65

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 56

Customer Service Retail Consumers Metrics 56

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Resources 111

Resources Customer Success eBook Multi-Channel 111