remote 
BlueOcean
OCTOBER 10, 2022
How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.
Playvox
FEBRUARY 20, 2024
While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe to go back to offices — the need and desire to work remotely. However, managing remote teams effectively comes with its own set of challenges. First, let’s define remote work.
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CSM Magazine
APRIL 9, 2024
Remote work has become the new norm in various industries, and customer support teams are no exception. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software.
Help Scout
AUGUST 22, 2023
Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers. Read the full article
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Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
ShepHyken
MARCH 10, 2023
She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome. Choose the right tools Having the right technology is key to successful remote working.
TechSee
SEPTEMBER 7, 2021
When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Visual Assistance 5 Use Cases Beyond Remote Support. Implementing visual guidance tools beyond remote support can also help with quality assurance.
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Our remote work-at-home capabilities allow us to provide sustainable, life-changing careers to hundreds of CXperts around the continental United States. Plus, we are a Minority Owned Business (MBE). With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.
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Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. How remote work can be used to your company's advantage in stimulating growth and productivity. Then, with teams communicating asynchronously, innovation can suffer as well.
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The new hybrid model emerging creates the opportunity to maximize the positives while reducing some of the negative attributes of remote working. In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it.
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Instead, remote work is now mainstream in customer experience management. CXperts has evolved with the current needs of the industry to comply with business continuity needs and offers high-quality and engaged agents both on-site or remote. Enterprises no longer need to deliver their services in large facilities and in many locations.
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Plus, it means agents can work remotely. A cloud-based contact center is smart, flexible, and scalable. It’s simple and involves a few steps that take less than 10 minutes each. Our team can take care of you! Check out the eBook to learn more.
Advertiser: ZoomInfo
With remote work making white-collar jobs more flexible and talent more mobile, a rebound in hiring meant the race for quality candidates had become even more frantic. That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. As the U.S.
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