provide-unexpected-transparency-guidance 
Customer Bliss
OCTOBER 9, 2019
Would you make your mother sit in a windowless room for hours, providing information that is confusing and frightening? Lead with Transparency. What about trying transparency? Instead, give customers the guidance. Transparency and guidance will earn a customer, it will earn their advocacy, and it will earn growth.
CSM Magazine
OCTOBER 19, 2023
When leveraged effectively, it can provide invaluable insights that leads to better decision-making and, ultimately, happier customers. These unpredictable elements make the industry particularly susceptible to unexpected challenges. Being proactive in customer service, therefore, takes on a heightened significance.
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SurveySensum
JANUARY 26, 2024
Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Ensure a smooth onboarding to the next stage by providing clear calls to action.
BlueOcean
OCTOBER 22, 2020
Your recruitment team will need to be a step ahead, making final hires at least a week earlier than usual to provide time for shipping equipment. Preparation also includes the agents themselves – they benefit from proactive guidance to plan for and set up a distraction-free work area that supports engagement and sets them up for success.
Horizon CX
FEBRUARY 29, 2020
Any answers provided to a question were, much like the Jeopardy game, to be in the form of a question. An unexpected benefit of follow-up questions is that they don’t require much thought or preparation—indeed, they seem to come naturally. You can’t imagine how uneasy and constrained some of us were during that exercise.
Experience Investigators by 360Connext
JUNE 30, 2020
Customers will need guidance and understanding as they also get used to the new normal. How can customers access your products and services within an experience that provides reassurance along each step of their journey? Leaders have not been transparent in their communications to employees or customers. Things are in limbo.
Experience Investigators by 360Connext
JUNE 30, 2020
Customers will need guidance and understanding as they also get used to the new normal. How can customers access your products and services within an experience that provides reassurance along each step of their journey? Leaders have not been transparent in their communications to employees or customers. Things are in limbo.
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