NICE inContact

JANUARY 21, 2019

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed. And if that weren’t enough, our customers spoke for us as well!

Contact Center 136

Contact Center Course Report Analytics 136

ECXO

AUGUST 9, 2023

Technical competency / product knowledge, professional qualifications and expertise are pre-requisites. Clients assume service and product quality. I use cloud professional services examples throughout, but there are valuable lessons here for everybody). Organisations have accelerated cloud initiatives as a strategic response.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98

NICE inContact

OCTOBER 18, 2019

Featuring a thorough evaluation of cloud providers by one of the independent analyst firms in the industry, the report is an invaluable tool for contact center leaders considering new technology investments. That’s CXone.”. Get your copy of Gartner’s Magic Quadrant for Contact Center as a Service, North America 2019 report here.

Contact Center 120

Contact Center Self Service Omni-Channel Call Center 120

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks.  Here is a quick guide on how to run MATLAB on AWS.  Either Ubuntu or Linux.

Training 87

Training Resources Data How To 87

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Contact Center 93

Contact Center Chatbots Self Service Touchpoint 93

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Training 100

Training e-support Resources Groups 100

TechSee

OCTOBER 9, 2018

Use AI-based virtual assistants – Millennials are very open to communication with virtual entities – chatbots – including voice-based assistants and visual virtual technician. According to a Retale poll, 86% of Millennials said that brands should use chatbots to promote products and services. Self-service platforms.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 89

Healthcare Government Innovation Training 89

NICE inContact

OCTOBER 19, 2018

Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. Our vision and our hard work continue to be recognized by industry experts.

Contact Center 120

Contact Center Omni-Channel Innovation Leadership 120

AWS Machine Learning

DECEMBER 1, 2022

Although farmers have traditionally collected data manually from their operations by recording equipment and yield data or taking notes of field observations, builders of agronomic data platforms on AWS help farmers work with their trusted agronomic advisors use that data at scale.

Data 75

Data Training Effort Score Analytics 75

AWS Machine Learning

OCTOBER 2, 2023

Automating the edge deployment of an ML model After an ML model has been trained and evaluated, it needs to be deployed to a production system to generate business value by making predictions on incoming data. ONNX also provides optimized runtimes for the most common edge hardware platforms.

Training 90

Training Software System Effort Score 90

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years.

Effort Score 113

Effort Score Training Analytics Retail 113

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

Data 79

Data Policies Training Connections 79

Talkdesk

OCTOBER 14, 2020

Now is the time for banks to transition to a more flexible platform offered by cloud solutions. Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs.

Self Service 105

Self Service Banking Contact Center Omni-Channel 105

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Matt Middleton is the Senior Product Partner Ecosystem Manager at Contentful.

Ecommerce 88

Ecommerce Guidelines Software Consulting 88

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Strativity

MAY 10, 2023

With Srijan now in the Material family, the company will proudly hold Drupal Cloud and DXP Practice certifications with Acquia’s industry-leading CMS, CDP and DAM products. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter.

Technology 52

Technology Marketing ROI Customer Centricity 52

AWS Machine Learning

NOVEMBER 8, 2023

AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging. AWS HealthImaging (AHI) is a HIPAA-eligible, highly scalable, performant, and cost-effective medical imagery store. In the customized inference.py get("body").decode('UTF8')

Healthcare 95

Healthcare How To Data Resources 95

AWS Machine Learning

NOVEMBER 21, 2023

Delivering a superior customer experience to instantly find the music that users search for requires a platform that is both smart and responsive. Amazon SageMaker provides an end-to-end set of services that allow Amazon Music to build, train, and deploy on the AWS Cloud with minimal effort.

Training 82

Training e-support Software Case Study 82

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Or seeking higher response rates? Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

datastax

JUNE 13, 2019

The open source software market is expected to reach $32.95 Certainly the fact that 98% of developers use open source tools —even when they’re not supposed to—has something to do with this. A successful open source project requires the support of a strong community, including documentation, code contribution, testing, and bug fixing.

Software 98

Software System Tools Video 98

CSM Magazine

MARCH 30, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Here’s what they’re expecting next. .

Study 59

Study Analytics Chatbots B2B 59

AWS Machine Learning

JANUARY 12, 2023

Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. In this post, we demonstrate how to link Salesforce and AWS in real time and use Amazon Translate from within Service Cloud. Configure Salesforce Service Cloud. Solution overview. There are two personas.

Omni-Channel 79

Omni-Channel Multi-Channel Resources Policies 79

Strativity

DECEMBER 12, 2022

The limitations of Commercial off the Shelf (COTS) solutions and all-in-one packaged products became apparent during the pandemic, when businesses relying on traditional digital experience platforms struggled to respond efficiently to changing consumer habits. Open-source frameworks are key components of composable architecture.

Technology 52

Technology Touchpoint Omni-Channel Ecommerce 52

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Visual Remote Assistant has been seamlessly embedded within Salesforce Service Cloud and Field Service to deliver real-time, visual remote support. The future is wide open.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Magellan Solutions

AUGUST 19, 2021

There’s a shift in focus from branch-heavy interactions and product-centric organizations to offering personalized, seamless digital consumer experiences. . Upon fetching data from multiple sources, AI can analyze customer profiles, web data, and past interactions to provide product recommendations and other personalized suggestions.

Banking 52

Banking Retail Industry Financial 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Call Center 106

Call Center Management Contact Center Wait Times 106

Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Embrace the cloud. Impact on small businesses. Viability of the cash system. Prioritize your clients’ concerns.

Banking 119

Banking Strategy Contact Center Chatbots 119

AWS Machine Learning

NOVEMBER 8, 2023

In this era of cloud computing, developers are now harnessing open source libraries and advanced processing power available to them to build out large-scale microservices that need to be operationally efficient, performant, and resilient. As mentioned previously, inefficient or wasteful code has a compounding effect at scale.

Resources 97

Resources Analytics Software Data 97

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Think Cloud first. A Fraud Prevention Platform helps combat Fraud.

Banking 52

Banking e-support Financial Report 52

CSM Magazine

DECEMBER 22, 2023

Businesses thrived and many opportunities opened and eventually skyrocketing the economy. Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Innovation Social Media Healthcare 52

West Monroe

DECEMBER 13, 2023

Erik Brown: Investing in scalable cloud infrastructure is crucial. Cloud platforms offer the flexibility and scalability needed for AI algorithms. For cloud computing, AI optimizes resource allocation and improves service personalization. In 2023, AI dominated technology consulting conversations.

Strategy 52

Strategy Analysis Data Technology 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Comparison 52

Comparison Knowledge Base Gamification NPS 52

CSM Magazine

JULY 27, 2022

Qt earned trust among developers and customers due to its all-in-one and open-source nature. So, it’s cross-platform and is developed with Qt. It is cross-platform and cloud-based and its components are open-source. Along with that Qt is used by a large number of popular applications and famous organizations.

Customer Success 59

Customer Success Software Groups System 59

AWS Machine Learning

OCTOBER 17, 2022

It allows you to have a productive developer experience and innovate at speed. Amazon SageMaker lets ML teams choose to work from fully managed, cloud-based environments within Amazon SageMaker Studio , SageMaker Notebook Instances , or from your local machine using local mode. You may even use multiple IDEs within a project.

System 84

System Management Innovation Software 84

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52