NetBase

JANUARY 8, 2019

And enlightenment. There are key performance indicators separating those in the know from those who aren’t – areas where the former excel and that latter flounder, and they revolve around brand health, competitive analysis and crisis management – the trifecta that create online enlightenment. Like Buddha. Being Socially Intelligent.

Social Media 91

Social Media Analysis Brands Measurement 91

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Complex Pricing and Product Configuration.

Conference 40

Conference Roadmap Resources Brands 40

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation.

Gamification 52

Gamification eBook Multi-Channel Brands 52

TeamSupport

APRIL 26, 2019

Another valuable capability of systems like these is that they leverage AI to determine customer sentiment embedded in large blocks of text within a ticket. They’re also experiencing a demographic shift as well, with approximately 73 percent of 20 to 35-year-old employees being responsible for product or service decisions at their companies.

Competitive Advantage 55

Competitive Advantage Customer Service Self Service How To 55

Centercode

AUGUST 15, 2019

In this second post of our two-part interview with Dona Sarkar, leader of the Windows Insider program , she unpacks several community management tips for beta program executives, product managers, and other people responsible for Customer Validation. We also have private cohort communications using our own Microsoft Teams product.

Tips 49

Tips Management Engagement Communication 49

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. This strategic allocation of resources optimizes agent productivity, reduces customer wait times, and ultimately fosters stronger customer loyalty and business success.

Management 52

Management Call Center Contact Center Software Contact Center 52

Experience Investigators by 360Connext

OCTOBER 3, 2023

Text analysis tools can track which words or phrases your customers commonly use when speaking about their work or industry and your product or service. AI has evolved to identify emotional cues during customer conversations. If your company is against using AI for this purpose, you can use manual methods.

Feedback 270

Feedback How To Social Media Analysis 270

SmartKarrot

DECEMBER 14, 2023

Join me in this enlightening conversation with industry leaders as we dissect the art of client management and customer growth. It’s not just about selling a product; it’s about becoming a strategic partner in the client’s journey to success. Communication is the cornerstone of any successful relationship.

Industry 10

Industry Customer Success Analytics Customer Relationship Management 10

SmartKarrot

DECEMBER 14, 2023

Join me in this enlightening conversation with industry leaders as we dissect the art of client management and customer growth. It’s not just about selling a product; it’s about becoming a strategic partner in the client’s journey to success. Communication is the cornerstone of any successful relationship.

Industry 10

Industry Customer Success Analytics Customer Relationship Management 10

NetBase

OCTOBER 29, 2018

They use NetBase along with IBM Watson and other AI technologies to understand exactly why consumers do what they do – and they shared their expertise with the audience at NetBase LIVE NY. Mike Baglietto , Director of Product Marketing, NetBase ran us through a demo. Syncing Content with Purpose. The Social Circle of Life with ESPN.

Brands 60

Brands Social Media Analytics Conference 60

Qualtrics

DECEMBER 18, 2018

By 2020, 25 percent of customer service operations will have artificial intelligence (AI) integrated into their internal and customer-facing applications. Shoppers don’t want a chat window popping up at random to annoy them when they are simply browsing, and haven’t begun clicking on products or loading their cart. Download Now.

Abandon Rate 24

Abandon Rate e-support Retail Case Study 24

Think Customers

NOVEMBER 4, 2019

Further compounding the issue is the fact that the auto industry has a notoriously long production cycle and the price tags of new models continue to rise as manufacturers add new technology and safety features. As a mature product, auto manufacturers and dealers have a number of options.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

TechSee

AUGUST 11, 2022

Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. Computer vision AI can see and understand as well as any human.

Self Service 109

Self Service Training Video Case Study 109

AWS Machine Learning

AUGUST 11, 2022

Businesses looking for a fully-managed AWS AI service for fraud detection can also use Amazon Fraud Detector , which makes it easy to identify potentially fraudulent online activities, such as the creation of fake accounts or online payment fraud. deploy(instance_type*=*'ml.c5.4xlarge', initial_instance_count*=*1,).

Training 84

Training e-support Data Examples 84

Kustomer

JANUARY 20, 2022

The more funding that’s invested into CX, Jon finds that there are fewer customer issues, as many of their questions can be answered with AI before ever having to speak with an agent. And that’s kind of how I got my start in customer experience, even though back then, it really wasn’t a term people were familiar with.

How To 143

How To ROI Study Customers 143

SmartKarrot

SEPTEMBER 1, 2021

In the online market today, you will find a plethora of options that specifically cater to the large enterprises while some of them are on the SaaS products. A perfect user experience is the one that renders in-app learning, details about the task completion, information about a product feature, real-time help and step-by-step guidance too.

User Experience 10

User Experience Software Analytics Training 10

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. Curious to learn more about this amazing productivity tool? Watch the entire podcast episode here!

Interaction 98

Interaction Analytics Call Center Contact Center 98

Inbenta

JULY 18, 2021

In order to reach the next stage (the slope of enlightenment), the technology needs to be redefined to fully realize its potential as a product. A chatbot with robust artificial intelligence (AI), machine learning, and natural language processing (NLP) will be able to identify your most popular FAQs.

Chatbots 98

Chatbots Self Service Customer Experience How To 98

datastax

JUNE 5, 2019

DataStax Accelerate 2019, our inaugural user conference, turned out to be an incredible event chock-full of invaluable networking and enlightening presentations about building modern applications in hybrid cloud. It also brought our first Partner of the Year Award, which went to VMware. Why VMware? Intrinsic Security. and vTPM 2.0,

Policies 65

Policies Conference Software Technology 65

NobelBiz

OCTOBER 17, 2023

So, fasten your seatbelts, stay tuned, and join us on this enlightening journey as we unveil the next chapter in your quest for call center success! Monitoring and Management: Supervising remote agents and ensuring they are productive and compliant can be more challenging in a dispersed setting. Read part one here. Tune in now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

SmartKarrot

NOVEMBER 25, 2021

Before shouting out the reasons that will make conversation artificial intelligence ultimately be a SaaS superpower, let us look at the definition of conversational AI. Conversation artificial intelligence is an AI platform that has the capability of communicating with us humans! What is conversation artificial intelligence?

Social Media 10

Social Media Chatbots B2B Omni-Channel 10

TechSee

NOVEMBER 20, 2017

They are settling into their natural position in the tech landscape as a dominant, AI driven interface for enterprise customer communication and relationship management. It’s also an indication of what we will experience in the next decade as AI driven bots will accelerate their learning capabilities and their share in customer service.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117