Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

InMoment XI

AUGUST 15, 2023

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Analytics 260

Analytics Tools Customer Experience Retail 260

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback.

Analytics 493

Analytics Data Customer Experience Social Media 493

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. What is AI in CX? AI in CX stands for artificial intelligence in customer experience.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

InMoment XI

MARCH 5, 2024

Unlike structured data, which fits neatly into rows and columns, unstructured data lacks a clear format, making it more challenging to analyze using traditional data processing techniques. What Are the Characteristics of Unstructured Data? Unstructured data is characterized by its lack of organization. Where Does Unstructured Data Come From?

Data 260

Data Customer Experience Social Media Analysis 260

InMoment XI

OCTOBER 5, 2023

This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights. This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Self Service How To Call Center 486

InMoment XI

AUGUST 3, 2022

But, as the restaurant underwent a massive change, they realized that their current customer experience platform was ineffective. Before partnering with InMoment, this brand was relying heavily on a cloud-based analytics platform to track store performance. However, what this platform did not measure was the customer experience.

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. The contact center world has been talking about AI and machine learning, especially in the area of speech analytics, for a long time. She was blunt. But she wasn’t wrong.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Alida

JANUARY 25, 2022

Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform. 2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before.

Analytics 246

Analytics Touchpoint Innovation Customers 246

SurveySparrow

APRIL 15, 2024

Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Here are a few other ways SurveySparrow can help with product analytics.

Analytics 52

Analytics Tools Analysis User Experience 52

CSM Magazine

APRIL 26, 2024

Use Customizable Report Templates Many modern LMS platforms provide customizable report templates that enable users to create predefined report structures tailored to their requirements. Dashboards that offer insights at a glance. Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting.

Report 52

Report How To Analysis Analytics 52

Optimove

APRIL 26, 2024

Optimove Insights, the analytical and research arm of Optimove, has released its latest report titled “The 2024 Optimove Insights Report on Marketing Fatigue: Consumer Perspectives.” Optimove is the first Customer-Led Marketing Platform.

Report 52

Report Consumers Marketing Analytics 52

ECXO

JUNE 13, 2023

Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Almost 75 percent have increased spending on real-time customer analytics. Only 22 percent of those surveyed say they are effective in using analytics and data.

Marketing 133

Marketing Analytics Government Survey 133

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Gather insights on user experience and usability. I’m sure this is something you should have in mind before choosing the right feedback management platform. Guess what? Today, we’re diving into the world of website feedback tools. Now, I get it.

Tools 52

Tools Feedback Analysis Analytics 52

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. What’s happening?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Team Support

APRIL 17, 2024

TeamSupport's live chat software goes beyond just real-time responses; it enables personalized interactions through customer history insights and tailored recommendations. Advanced Customer Analytics Understanding customer behavior, preferences, and patterns is critical for continuous improvement. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Don’t miss out on this engaging discussion!

Data 98

Data Customer Experience Omni-Channel Banking 98

Clarivate

FEBRUARY 28, 2024

With the wealth of data generated from diverse sources comes the challenge of extracting meaningful insights from the pool of available databases and translating them into actionable strategies. One of the topics discussed was how companies can ensure data quality, accuracy, and completeness when dealing with rare diseases.

Tools 59

Tools Healthcare Analysis Analytics 59

Magellan Solutions

AUGUST 6, 2023

Fraud Detection and Risk Assessment AI’s analytical capabilities can process vast amounts of data and detect unusual patterns that may indicate potential fraud. Fraud Detection and Risk Assessment AI’s analytical capabilities can process vast amounts of data and detect unusual patterns that may indicate potential fraud.

Financial 98

Financial Tools Analytics Report 98

CSM Magazine

APRIL 19, 2024

Getting to Know CX Software CX software includes applications and platforms that aim to enhance customer interactions, elevate satisfaction levels, and foster loyalty. The main objective of CX software is to equip businesses with the insights needed to create meaningful experiences for their customers.

Interaction 59

Interaction Software Engagement Net Promoter Score 59

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Key Performance Indicators (KPIs) provide valuable insights. Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Trends Tips 59

Daniel Group

APRIL 11, 2022

April 12, 2022 (Newswire.com) – Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. Power BI by Microsoft powers the Advanced Insights option. CHARLOTTE, N.C.,

Groups 105

Groups Feedback B2B Analytics 105

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

CSM Magazine

APRIL 9, 2024

Call tracking software and workforce optimization platforms are therefore not merely convenient; they are indispensable in ensuring that support agents can provide the same, if not superior, level of service as they did within traditional office environments.

Tools 64

Tools Call Recording e-support Software 64

CSM Magazine

FEBRUARY 20, 2024

Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions. This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards.

Sports 52

Sports Innovation Technology Customer Service 52

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Many organisations have invested in marketing platforms, for example. Moments that happen on the fly across different platforms are based on a catalyst that can arise at any time.

Analytics 124

Analytics Marketing Fashion Advertising 124

Optimove

SEPTEMBER 29, 2023

Gartner noted that Optimove is a “Customer-Led Marketing Platform [that] embeds an integrated CDP, centralized profile management, analytics and segmentation, journey and campaign orchestration, and channel execution.” Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

Marketing 78

Marketing Analytics Report ROI 78

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52