TechSee

APRIL 28, 2023

As a result, medical device manufacturers and healthcare providers are increasingly turning to visual support platforms like TechSee to improve patient outcomes and enhance the quality of care. However, when medical devices malfunction or fail, patient outcomes can be severely impacted. What is TechSee and How Does it Work?

Healthcare 109

Healthcare Hospitality Self Service Examples 109

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Uniphore

DECEMBER 17, 2021

Yet, many payers are still struggling to eliminate the friction in patient/member journeys, improve consumer satisfaction and loyalty, and driver greater efficiency. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Bill Quiseng

JUNE 28, 2023

To paraphrase John DiJulius’ customer service battle cry, it’s time for a Patient CARE Revolution! Let’s be revolutionary to improve the patient experience. Instead of focusing on the hospital’s financial health, doctors should focus on the patient’s emotional well-being. Well, no more!

Healthcare 165

Healthcare Hospitality Social Media Financial 165

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software 111

Software Customer Success Innovation Report 111

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Analytics Customer Retention Software 91

Magellan Solutions

FEBRUARY 14, 2024

This improves customer satisfaction. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. This improves access and efficiency.

Call Center 98

Call Center Healthcare Company Hospitality 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. VP of Customer Success at Veriforce, Andy Kearney. The idea that CS can own the entire customer journey is both unrealistic and outdated.

Sales 106

Sales Marketing Sports Customer Journeys 106

West Monroe

APRIL 23, 2024

Additionally, diversifying the skillsets – and backgrounds – of the bedside care team can remove barriers to equitable healthcare, as it is well known that patients receiving care from providers with shared backgrounds improves their clinical outcomes. in 2023 but still treading above pre-pandemic levels (closer to 16%).

Healthcare 52

Healthcare Financial Innovation Hospitality 52

Clarivate

APRIL 24, 2023

healthcare payers and providers are consolidating at a dizzying clip as they seek to gain market share, increase access to care and secure clinical control to improve health outcomes. Vertical integration is common in the health systems sector.

Healthcare 89

Healthcare Marketing Insurance Groups 89

CSM Magazine

OCTOBER 6, 2023

Customer service isn’t an easy field to work in. Customer service call centers can be especially stressful for the employees who work there day to day. Here are six improvements you can make to improve employee satisfaction and retention in call centers. Go Green People want to feel good about the place they work.

Call Center 59

Call Center Customer Service Representative Policies Customer Satisfaction 59

ShepHyken

APRIL 17, 2023

Top Takeaways: We go to healthcare providers to address a big problem; our health. When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes. It can be life and death.”

Healthcare 62

Healthcare Industry Customer Service Customer Service Training 62

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Customer Success NPS Effort Score 81

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Resources to dig deeper: 5 Tips to Simplify Your Customer Journey Map.

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

Gainsight

SEPTEMBER 14, 2023

In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right now?”

Effort Score 52

Effort Score Metrics Trends Measurement 52

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

Gainsight

DECEMBER 16, 2022

What kinds of customer health data should you collect and analyze to help you avoid unpleasant surprises? Even when this approach seemed to work, customer success managers (CSMs) often lacked the empirical evidence to firmly connect the success with their team’s good work. Is the customer activated? Deployment.

Data 59

Data ROI Connections Customer Success 59

Clarivate

JUNE 29, 2023

We’re mindful of some challenges that life science and healthcare organizations must work through before this technology is mature enough for use in critical business decisions that may impact patient health. Our customers entrust our products and services to help them improve patient health, and we will not jeopardize that mission.

Healthcare 98

Healthcare Guidelines Government Technology 98

2020 Research

APRIL 17, 2023

Now, you’re eager to expand your reach among your customers and stay ahead of the curve with the latest trends. Brand tracking is the process of monitoring and measuring your brand health and how consumers perceive your brand over time. But how can you accomplish this with ease and speed? What Is Brand Tracking?

Brands 89

Brands Comparison Consulting ROI 89

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 91

Healthcare Government Innovation Training 91

Thematic

FEBRUARY 19, 2024

trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. Creating a customer experience (CX) that builds a connection with customers, demonstrates that you value their time and preferences. Better customer experience, better bottom line.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

Thematic

FEBRUARY 19, 2024

trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. Creating a customer experience (CX) that builds a connection with customers, demonstrates that you value their time and preferences. Better customer experience, better bottom line.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

Clarivate

MARCH 8, 2023

In recent years, there has been an increased focus on real world evidence to advance medical science and improve patient quality of life. The Professional Society for Health Economics and Outcomes Research (ISPOR) has cited real world evidence (RWE) as the number one trend in healthcare decision making for the second year running [1].

Data 59

Data Healthcare Study Trends 59

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Treat the Customer Journey as a Product.

Self Service 95

Self Service Customer Journeys Touchpoint Analytics 95

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . This is where we at Gainsight believe a great Customer Success Operations (CS Ops) team comes to the rescue. .

Customer Success 105

Customer Success Management Marketing Analytics 105

Clarivate

APRIL 18, 2024

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits. This IDN had signed an agreement with UnitedHealth Group’s Optum nearly five months earlier.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. Your CRM Can’t Handle Your Workload Anymore.

Software 91

Software Net Promoter Score CRM Return on Investment 91

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Help Scout

JULY 1, 2021

Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.

Healthcare 105

Healthcare Industry Customer Service Training 105

Retently

MARCH 16, 2022

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. For many companies, the entire conversation takes place under the umbrella of Customer Support (or Technical Support). reduced customer churn.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

Clarivate

FEBRUARY 13, 2024

Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. Our health, our prosperity and the sustainability of our very world is built on the ideas created today.

Innovation 52

Innovation Industry Automotive Policies 52

Beyond Philosophy

MARCH 10, 2020

Psychologists call this a Fundamental Attribution Error (FAE), and it can wreak havoc on your customer-driven growth. . We explored FAEs in our latest podcast and the effect they can have on your Customer Experience outcome. The danger with FAE is it leads to a total misinterpretation of customers.

Insurance 179

Insurance Call Center Training Consulting 179

Beyond Philosophy

NOVEMBER 6, 2021

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints. Many organizations have the wrong approach to customer complaints. However, complaints can be a great way to get real-time feedback on moments in your Customer Experience. Key Ideas to Improve your Customer Experience.

Consulting 97

Consulting Insurance Financial Customers 97

Hero Digital

NOVEMBER 18, 2020

Unlike retail, tech, or even financial services, things move slowly in a complex, high-stakes industry whose only product is our health and wellbeing. The pandemic broke down longstanding barriers and accelerated digital health at a pace few could have imagined. Customer Experience Blueprint. Evolve toward a health ecosystem.

Customer Experience 98

Customer Experience Healthcare Roadmap Trends 98

Magellan Solutions

FEBRUARY 15, 2024

An accessible, reliable helpline is an excellent investment in keeping your healthcare enterprise’s operations running smoothly and improving patient care, response, and treatment. Patient care services are an extension of health care in itself. This improves customer satisfaction. This improves access and efficiency.

Call Center 52

Call Center Healthcare Company Hospitality 52

AWS Machine Learning

OCTOBER 4, 2023

The prior authorization process for electronic health record (EHRs) consists of five steps: Determine whether prior authorization is required. CDS Hooks is a Health Level Seven International (HL7) specification. He is passionate about using technology to transform the healthcare industry to drive better patient care outcomes.

Healthcare 92

Healthcare Insurance Resources Transportation 92