SaleMove

JUNE 7, 2021

KBs and conversational AI are two ways your company can deliver consistent service. The post Conversational AI, the Answer to Knowledge Base Shortcomings? What tools do you use to provide consistent answers for customers? appeared first on Glia Blog | Digital Customer Service Explained.

Knowledge Base 52

Knowledge Base Tools Customer Service Company 52

Lumoa

APRIL 8, 2024

Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. New guides in the Knowledge base to level up your Lumoa experience ???? Sign up for our webinar to learn more !

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

NICE inContact

APRIL 25, 2021

Answering routine questions, assisting contact center agents to handle calls, creating support tickets, checking statuses—conversational AI technologies have transformed all of these contact center tasks.

Contact Center 156

Contact Center System Call Center User Experience 156

Lumoa

FEBRUARY 6, 2024

GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Topic Modeling Improvements We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics. Lovely seeing you again, back with more exciting Lumoa updates!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

Knowmax

OCTOBER 10, 2022

The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customer Experience Customers 52

Knowmax

OCTOBER 5, 2021

Knowledge Management, AI and their role in digital transformation.

Management 52

Management Knowledge Base Software 52

Bold360

FEBRUARY 3, 2020

What if we could automate the collection of information using both AI and humans? On this episode, I interview Jude Gomil , Founder and CEO of Golden , the world’s first self-constructing knowledge database built by artificial and human intelligence. And let humans fill the gaps left by AI? “Up Jude Gomila. Jude Gomila.

Technology 64

Technology Examples Connections Data 64

Forrester's Customer Insights

MAY 2, 2023

Knowledge management has been around for decades. The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. And then into the room walked our new friend, generative AI.

Management 26

Management Innovation Technology 26

Knowmax

JUNE 1, 2021

[WEBINAR] Accelerate customer service with AI & knowledge management.

Customer Service 52

Customer Service Management Customers Software 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Knowmax

AUGUST 5, 2021

AI Knowledge Management: Important initiatives for a good foundation?

Management 52

Management Software 52

eGain Blogs

JANUARY 4, 2018

This is an extract from an interview* that eGain’s SVP of Marketing, Anand Subramaniam, gave to Contact Center Pipeline for their feature article, Blending AI With Support. Delivering a consistent knowledge experience is key to driving value for both customers and agents. To guide service and sales interactions with AI reasoning.

Self Service 53

Self Service Contact Center Touchpoint Omni-Channel 53

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Prerequisites To follow along with these examples, you need to have an existing knowledge base. For instructions to create one, see Create a knowledge base.

Knowledge Base 115

Knowledge Base Financial Examples Comparison 115

Experience Investigators by 360Connext

DECEMBER 11, 2023

Keep your CX knowledge current and relevant by exploring topics like customer journey mapping, employee experience, cutting-edge CX tools, and how to skillfully—and ethically—use AI in CX projects. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX.

Customer Journeys 205

Customer Journeys Trends Customer Experience Course 205

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

Comm100

MARCH 20, 2024

24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. AI chatbots can understand intent and complexities of language, allowing them to engage in more natural conversations. You can read the full story here.

Government 188

Government Communication Self Service Chatbots 188

CSM Magazine

DECEMBER 13, 2021

Initially concerned with knowledge leaving the business as employees inevitably moved on, VIVID contacted CM.com to create a database of information that agents could refer to when dealing with customers. VIVID’s Conversational AI implementation has been a big success. However, the conversation soon evolved into something much bigger.

Chatbots 52

Chatbots Omni-Channel Innovation Comparison 52

Knowmax

NOVEMBER 24, 2020

3 ways AI-powered knowledge base enables faster and accurate resolution.

Knowledge Base 52

Knowledge Base 52

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Slack AI has access to multi-GPU based instances to host their SageMaker JumpStart models.

Multi-Channel 95

Multi-Channel Sports Strategy Data 95

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. Virginia) and US West (Oregon).

Knowledge Base 105

Knowledge Base Strategy Examples Meeting 105

Comm100

MARCH 6, 2024

Training Effective live chat support requires representatives to be skilled at multitasking and typing, as well as having in-depth knowledge of the business’s products or services. It’s the only AI-powered live chat solution that offers every essential feature and tool – at a lower cost. Find out more here.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 136

Innovation Travel Financial Exercises 136

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

Chatbots 130

Chatbots Training Customer Satisfaction Technology 130

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 113

Knowledge Base Study Healthcare Travel 113

Comm100

MAY 23, 2023

The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries. Automated customer service can vary in complexity, from automated email responses to intelligent AI chatbots. What are the benefits of AI in customer service?

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With AI, bots can also improve their responses over time based on customer confidence in their answers.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

OCTOBER 9, 2023

Training and calibration To effectively use ChatGPT for customer service, businesses might need to invest time in training the model for domain-specific knowledge. If you are interested in adding AI and automation into your customer service operation, then perhaps an AI Chatbot is a better option for your team.

Customer Service 234

Customer Service Chatbots Training Wait Times 234

Knowmax

NOVEMBER 7, 2020

Customer service efficiency: AI chatbots, knowledge management, and more!

Chatbots 40

Chatbots Customer Service Management Customers 40

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT, this is just the start of what AI can and will offer. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

Comm100

JANUARY 11, 2023

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation?

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

Comm100

APRIL 22, 2024

Implementing effective tools and technology AI chatbots and live chat Implementing AI chatbots can revolutionize how routine inquiries are handled, allowing agents to dedicate more time to complex issues that require a human touch.

How To 130

How To Chatbots Omni-Channel Social Media 130

Clarivate

APRIL 3, 2024

The business world is experiencing rapid, profound and unprecedented change—from the “great retirement” of the baby boom generation to the impact of artificial intelligence (AI). Attorneys Weisenberger and Baig-Silva saw little chance of AI replacing legal professionals. Special Report: Redefining Artificial Intelligence.

Technology 59

Technology Strategy Analytics Government 59

TechSee

FEBRUARY 6, 2024

As a result, companies are increasingly turning to artificial intelligence (AI) to enhance their customer experience (CX). AI-powered CX automation can help leadership automate routine customer tasks, personalize customer interactions, and automate customer service at scale. AI is essential for CX AI is not a futuristic concept.

Customer Satisfaction 109

Customer Satisfaction Tips Leadership Wait Times 109

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Industry 114

Industry Customer Experience Analytics Training 114

Team Support

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Technology 52

Technology Company Self Service Knowledge Base 52