Uniphore

AUGUST 6, 2021

Jacada’s Customer Assistant solution, combined with WhatsApp integration, helped to reduce call numbers and provide an enhanced digital customer experience. In cases where additional agent assistance was needed, Jacada helped retain customers in a digital channel with WhatsApp integration.

Self Service 130

Self Service Contact Center System Interaction 130

CSM Magazine

MARCH 6, 2023

Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses. I’m using the term ‘WhatsApp Led Growth’ to describe this phenomenon. To access the full report on The Rise of WhatsApp-led Growth, click here.

Consumers 59

Consumers Chatbots Customer Journeys Report 59

Optimove

MARCH 27, 2024

New OptiGenie advancements include expanded Generative AI Insights, Self-Optimizing Streams, and OptiLive (enabling AI-based real-time, personalized messaging); other new advancements include WhatsApp Integration and Self-Service Data Ingestion, empowering marketers to elevate customer engagement and drive business growth The post Optimove Announces (..)

Self Service 52

Self Service Marketing Customer Engagement Engagement 52

Lumoa

JANUARY 15, 2024

As well as traditional phone and email, you should also consider other forms of communication, such as Facebook Messenger or one of the many communication apps such as WhatsApp. Training and Integrating Conversational Agents This covers both human agents and automated or AI tools.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Inbenta

JULY 3, 2020

How does WhatsApp Business work? As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots.

Chatbots 98

Chatbots How To Wait Times Communication 98

kommunicate

OCTOBER 29, 2022

The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both of these [.]. The post How to Integrate a Dialogflow bot with Telegram appeared first on Kommunicate Blog. The app has nearly 540 million users, which is a staggering number.

How To 92

How To Customers 92

kommunicate

JULY 8, 2022

Last Updated on July 8, 2022 The month of June saw the tech team work harder than ever on an integration that we have all been keenly waiting for – the WhatsApp Cloud API. WhatsApp Cloud API integration: You can now integrate your favorite chatbot builder, Kommunicate with WhatsApp using the WhatsApp Cloud API.

Chatbots 52

Chatbots 52

Comm100

JULY 20, 2020

Every social media platform has a different customer base in terms of basic demographics, purpose, and user behavior, which is why chatbots need to be integrated with all your profiles. WhatsApp for Business. WhatsApp has over 1.5 In fact, ‘WhatsApp for Business‘ has been gaining popularity among businesses since 2017.

Social Media 132

Social Media Chatbots ROI Brands 132

kommunicate

JULY 14, 2022

Last Updated on July 14, 2022 WhatsApp has come far from its usual avatar of being an instant messenger. From mom-and-pop businesses to large-scale enterprises, almost everyone has started integrating WhatsApp chatbots into their customer service channels. Why use WhatsApp chatbots for [.].

Chatbots 52

Chatbots Customer Service Customers 52

Inbenta

MAY 14, 2021

WhatsApp chatbot and check-in. GOL, a brasilian airlines who has been a customer of Inbenta since 2016 , has launched new features to enhance the capabilities of GAL, the airline’s virtual assistant, on WhatsApp. As a consequence of the new developments, GOL customers are now able to check-in through WhatsApp.

Airlines 99

Airlines Case Study Chatbots Call Center 99

Kustomer

MAY 15, 2023

Our partnership has resulted in expanding our international offerings, broadening our capabilities with artificial intelligence and deepening our integration with Meta’s modern communication channels (Instagram, WhatsApp, Messenger).

Company 111

Company CRM Innovation Communication 111

kommunicate

OCTOBER 10, 2021

Web App Channels conersations assignmment Now you can assign conversations based on Channels: Facebook, Whatsapp & Line). WhatsApp + Dialog360 Whatsapp Integration with Dialog360 is now live. In the month of September, we have added some new features to your favorite customer support tool.

Tools 52

Tools Customers 52

kommunicate

MARCH 4, 2021

In the month of February, we have added powerful integrations like Whatsapp and added some cool features in the Dashboard, Kompose Bot Builder, and Bot analytics. WhatsApp integration WhatsApp is one of the most commonly used chat applications and can be easily one [.].

Analytics 52

Analytics 52

Uniphore

OCTOBER 5, 2021

As for our customer-facing assets, when contact centers were forced to scale down because of pandemic-induced lockdowns, our array of digital assets (AI-driven bot, mobile app, customer portal, WhatsApp, etc.) Thirdly, we integrated our bot with Alexa and Google Assistant so that touch-wary customers could also leverage voice-based servicing.

Insurance 100

Insurance Self Service Contact Center Travel 100

Kustomer

APRIL 2, 2023

Kustomer (part of Meta) is a conversational CRM that integrates with multiple messaging platforms such as SMS, WhatsApp, Facebook Messenger, and more. If you’d like to join the Kustomer AI Labs beta, reach out to your account team for access, we hope you join us for the ride! What is Kustomer?

CRM 98

CRM Chatbots Trends Consumers 98

NICE inContact

AUGUST 1, 2019

Your current software is showing its age, unable to keep up with customer expectations or add new capabilities like digital channels (like SMS or WhatsApp) or artificial intelligence (AI). It is time to modernize your contact center. So much has changed.

Contact Center Software 138

Contact Center Software Contact Center Software Call Center 138

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Comm100

SEPTEMBER 15, 2022

The most popular channels for omnichannel support include: Live chat: Live chat allows customers to connect with agents through a familiar chat interface on the web or integrated within a mobile app. 73% of customers prefer live chat to connect with companies over other channels.

Omni-Channel 130

Omni-Channel Customer Service Social Media Chatbots 130

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. As you can notice from the given reviews, the users point out the technical proficiency one must have to integrate Formstack with other tools. No integration with Active Directory to manage users. As a result, users seek alternatives.

Survey 52

Survey Multi-Channel Analysis Tools 52

inQuba

JUNE 21, 2022

This is where WhatsApp has really succeeded. Brenda, an affected customer, received a proactive WhatsApp message from the business with an apology, and an acknowledgement that she was being affected by broad outages. A WhatsApp chat solution was implemented to ensure a seamless dialogue and experience for members on this journey.

Omni-Channel 52

Omni-Channel Retail Telecommunications Banking 52

inQuba

JUNE 22, 2023

Chat GPT, through its integration with inQuba Customer Journey Management , offered the perfect processing and response ‘brain’ to ensure that customers could be personally and individually assisted. The Chat GPT module was then integrated into the insurer’s mobile servicing channel. This is a WhatsApp mobile chat bot.

Chatbots 52

Chatbots Self Service Customer Experience Analysis 52

CSM Magazine

NOVEMBER 8, 2023

Now, with the integration of Experro Store Frontend , you can take your personalization efforts to the next level, creating dynamic and tailored experiences that resonate with your audience and drive business growth. They are on email, Instagram, LinkedIn, Facebook, and even WhatsApp channels.

Omni-Channel 52

Omni-Channel Customer Engagement Trends Engagement 52

TechSee

OCTOBER 9, 2018

Whether SMS, WhatsApp or Facebook Messenger, Millennials favor communications that are mobile and instant, enabling them to respond immediately and while on the go. . Make it quick, I’m in a rush: Growing up in the age of the Internet, Millennials are not known for their patience. Investigate how they can work for you. .

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

JULY 12, 2023

It accommodates various communication channels, including email, SMS, live chat, WhatsApp, and social media, thereby enabling businesses to accept payments from a wider customer base and maximise revenue opportunities. Gala Technology recently announced seamless integrations with leading accounting platforms Xero and QuickBooks.

Industry 52

Industry Multi-Channel Banking Social Media 52

Lithium

APRIL 2, 2024

At Khoros, we have proactively taken steps to minimize the impact of these deprecated APIs on our platform and ensure the integrity of your data. includes updates to reconnecting with some sources, updates to the CRM Connector, and new WhatsApp fields for the Raw Author Export in Care Analytics.

Roadmap 52

Roadmap Metrics CRM Resources 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Whether through email, SMS, WhatsApp, tablets, smartphones, iPhones, iPads — cover it all. Security : Take security seriously!

Tools 52

Tools Feedback Analysis Survey 52

inQuba

JULY 5, 2021

Becomes the first company to offer a fully integrated WhatsApp and SMS multi-channel journey solution. Leading Customer Journey Management and Customer Experience (CX) software company inQuba today announced the addition of integrated WhatsApp chat to its platform.

Multi-Channel 98

Multi-Channel Insurance Feedback Survey 98

CSM Magazine

FEBRUARY 26, 2024

The company is also saving more than £30,000 a year in admin and accountancy fees thanks to a seamless integration between BigChange and QuickBooks, and it has boosted its customer service with more 5-star ratings on review sites. “However, as we expanded this became unmanageable,” he continued.

CRM 52

CRM Financial System Customer Relationship Management 52

Lithium

NOVEMBER 2, 2021

Support for WhatsApp message deletion We’ve added the ability to allow agents to delete individual WhatsApp messages from a conversation. Zoom Integration Overview Find out how Khoros' unique integration with Zoom into our Community Events helps communities recapture some of the great engagement in a world of more virtual events.

Self Service 52

Self Service Chatbots ROI Innovation 52

SurveySparrow

APRIL 15, 2024

Survey sharing through 10+ channels , including in-app, WhatsApp, and QRcode. Robust integrations with CRM and product analytics tools like HubSpot, PowerBI, and Google Analytics. Supports A/B testing and experimentation through integrations. Dashboards that provide real-time insights into survey responses and key metrics.

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

MARCH 20, 2024

Limited Integrations Integration capabilities with Google Forms are primarily confined to Google’s ecosystem. The lack of 3rd-party integration with CRM, marketing tools, payment gateways, etc., Though embedding is a good option, the lack of integrated sharing through social platforms limits the reach.

How To 52

How To Social Media Survey Analytics 52

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Lacks integration. Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. Seamless Integrations . Well, almost everyone has.

Comparison 52

Comparison NPS Touchpoint Survey 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

Inbenta

MAY 2, 2022

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. Moving from our former integrations portal to Inbenta’s AppHub. We’ve therefore made filtering easy so you can see the available integrations for each one of our platform modules.

Chatbots 52

Chatbots Ecommerce Industry Video 52

Kustomer

JANUARY 5, 2023

billion active WhatsApp users globally – we’re excited to share our latest product update, the launch of our native WhatsApp integration. Introducing WhatsApp by Kustomer. With the integration, brands will be able to do everything they normally do through the WhatsApp Business API and more.

Self Service 98

Self Service e-support Chatbots CRM 98

SurveySensum

NOVEMBER 25, 2022

SurveySenum is an online survey builder platform that comes with multiple customizable question templates with hundreds of integrations, an all-in-one view dashboard, and accompanying all-time support available. . So, here we are sending it via WhatsApp as it is one of the most used social platforms. . This was about WhatsApp. .

Effort Score 52

Effort Score Survey How To Customer Journeys 52

Clarabridge

AUGUST 1, 2018

Today we are thrilled to announce that Clarabridge is one of the first business solution providers for WhatsApp. Beginning with a limited availability roll out, selected brands using CX Social , our dedicated social media management product, can now extend their customer service by communicating with their consumers via WhatsApp messaging.

Customer Service 61

Customer Service Self Service Social Media Contact Center 61