Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. How do you collect VoC data? Why you should care about the Voice of the Customer?

Analysis 423

Analysis Data How To Customer Centricity 423

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

MARCH 11, 2024

When the interaction is over and the credit union deploys a customer satisfaction survey , the customer will answer that they were satisfied with their experience. An organization can act on these insights by fixing the existing product or service, and then making sure similar issues don’t appear in the future.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

InMoment XI

SEPTEMBER 6, 2022

You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. The best way to get accurate data, though, is to gather it yourself whenever possible. You want to keep your survey short and focused.

Groups 493

Groups Survey Analysis Data 493

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics?

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

InMoment XI

JULY 14, 2022

And while they faced an immense challenge, the retail leader also saw an opportunity to emerge into a post-COVID world equipped with reliable data that would revitalize its customer experience, improve customer retention, and solidify brand loyalty. What’s Next.

Feedback 529

Feedback Effort Score Retail Metrics 529

Experience Investigators by 360Connext

OCTOBER 3, 2023

A lot of customer experience teams focus on collecting surveys. And they send the same surveys each quarter or year, like clockwork. Surveys can certainly help us see patterns around satisfaction, loyalty, and other key performance indicators—but customers are getting tired of them. And I’d bet your team is, too!)

Feedback 270

Feedback How To Social Media Analysis 270

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

InMoment XI

JULY 19, 2023

They bring a unique blend of expertise, combining data analysis, strategic thinking, and a customer-centric mindset. By analyzing customer data, conducting surveys, and studying customer feedback, they uncover valuable insights that can drive transformative changes.

Customer Experience 260

Customer Experience Customer Journeys ROI Customer Centricity 260

InMoment XI

FEBRUARY 1, 2024

Data is gold. Data is truth… but Data is useless if you can’t rely on it. Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights.

Analysis 260

Analysis Analytics Social Media Loyalty 260

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

Analysis 208

Analysis Feedback Social Media Chatbots 208

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. Instead of concentrating on data consolidation, CX integrations emphasize the interoperability of software solutions.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Lumoa

JANUARY 24, 2024

And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Thus, basic text analytics is just the first step toward transforming data into value: A better, more insightful text analytics tool to understand the most relevant drivers of customer experience improvement.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394

Survey Metrics NPS Effort Score 394

Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? That’s where Likert scales come into play – a handy tool in the survey toolkit.

Survey 78

Survey Employee Engagement Groups Analysis 78

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.

Survey 119

Survey Analysis Feedback Effort Score 119

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Survey 139

Survey Customer Service Strategy Effort Score 139

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

ECXO

APRIL 10, 2024

In the context of quantum physics, frequency vibrations, and emotions, it means gaining insights into the emotional frequencies of customers through a combination of research methods and data analysis. This can involve surveys, focus groups, interviews, and data analysis to uncover the emotional drivers behind customer behavior.

Connections 111

Connections Customer Experience Social Media Analysis 111

SurveySparrow

APRIL 15, 2024

These tools can unlock valuable insights, optimize user experiences, and drive growth. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. This includes survey software and digital adoption platforms to dedicated product analysis tools.

Analytics 52

Analytics Tools Analysis User Experience 52

Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Retently

FEBRUARY 21, 2024

surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. Analyzing “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

Retently

NOVEMBER 27, 2023

Skilled professionals The biggest issue companies confront in their customer success programs is not collecting the data but efficiently acting on it. However, sending out a one-time NPS survey is easy whereas creating an ongoing customer success and analysis process requires proper procedures and tools in place.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

Analysis 59

Analysis Tools Social Media Software 59

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. Manually analyzing this feedback can be time-consuming and prone to human biases. This is where AI helps.

Feedback 108

Feedback Strategy Social Media Analysis 108

SurveySparrow

MARCH 12, 2024

Gather insights on user experience and usability. Conduct customer satisfaction surveys on specific pages. Analyze visitor behavior and feedback in real-time. Integration Capabilities: The tool should easily integrate with your existing website platform, CRM, and other tools to streamline workflows and data management.

Tools 52

Tools Feedback Analysis Analytics 52

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Expect straightforward comparisons and key insights to help you make an informed choice. Choosing a survey tool is about more than just the immediate benefits.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Playvox

FEBRUARY 1, 2024

If you’re not analyzing customer sentiment, you’re only getting part of the story. The whole story—the one necessary to make informed decisions about measurable CX improvements—doesn’t come from multiple-choice answers in a customer survey or comments shared after a single interaction. What Is Customer Sentiment Analysis?

Contact Center 93

Contact Center Analysis Measurement Social Media 93

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. I have mentioned some of the best practices you must follow while conducting sentiment analysis. (Oh, So… What is Customer Sentiment Analysis? How Does Sentiment Analysis Work? Shocking, right? That’s not it.

Analysis 52

Analysis Social Media Effort Score Survey 52

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. What are Survey Tools?

Tools 52

Tools Survey Feedback e-support 52