it Industry Related Topics 
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This makes it an essential consideration for any customer success manager in almost any industry. So, without further ado… Why is NPS important?
InMoment XI
SEPTEMBER 27, 2023
NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. What can we Learn From NFU Mutual?
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InMoment XI
JULY 7, 2022
Sometimes, they will choose that company even if the product is slightly more expensive because they recognize and trust the name. For example, if a customer is looking for a quick OTC pain reliever, they may turn to Tylenol over a drugstore generic alternative because they know the brand and trust it. That is the essence of brand equity.
BirdEye
NOVEMBER 28, 2023
For companies in certain key industries, dedicating resources to manage their reputation has become necessary for survival. In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. The result?
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How does your customer education program stack up against industry leaders? The checklist was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.
GetFeedback
NOVEMBER 25, 2019
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Click here to download the current industry benchmarks. Customer Satisfaction Score is 76.5%.
BlueOcean
DECEMBER 18, 2023
At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” She was blunt. But she wasn’t wrong. Let’s chat about what your needs look like today— schedule a call here!
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The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program. You’ll learn: The roadmap for how superior customer learning programs grow.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Speaker: Ryan Bryers, SVP of Global Engineering
In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud! It's about unlocking unparalleled flexibility and driving business agility.
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)
They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.
Speaker: DeAnna McIntosh, Retail Growth Strategist
This webinar will include: How to multiply and diversify your revenue (and impact) with zero ad spend 4 key ways to create disruption in your industry Thought-provoking questions throughout to inspire innovation and help you generate a fresh, new perspective on your future business growth Don't miss this exclusive session!
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These changes have left us curious: How exactly has the industry evolved? These changes have left us curious: How exactly has the industry evolved? To find the answers, we surveyed more than 2,200 industry professionals worldwide, ultimately discovering insights that will transform the way you work and engage with customers.
Expert insights. Personalized for you.
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