TechSee

MARCH 9, 2020

In light of the current coronavirus outbreak, these safety protocols have led the likes of Microsoft, Amazon and Twitter – among many others – to encourage workers to carry out their duties remotely. Visual Remote Assistance rescues contact centers in times of crisis. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Video 136

Customer Bliss

JUNE 17, 2020

If this can happen, then this time can become an opportunity for humanity to be woven into how companies operate and earn greater growth. Talk to your team about how you listen to your customers during this time. In this Time of Coronavirus…Let Goodness in Business Prevail. Do you stop your surveys?

Company 186

Company Financial Video Resources 186

Kerry Bodine

DECEMBER 30, 2020

content that CX professionals leaned on most during this trying time. Number 7: The Pandemic Trigger: It’s Time To Update Your Journey Maps. It’s taken some time for organizations to evolve from simply creating journey maps to actively using the journey as a framework for how they do business. It’s been… a year. Just go read it.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

TechSee

JANUARY 14, 2021

With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown. Investments in contactless remote support options are paying off. During COVID-19, safety equals customer loyalty. ve (38%) would prefer to avoid the visit in any case.

Loyalty 109

Loyalty Consumers Meeting Customer Expectations 109

The DiJulius Group

MARCH 18, 2020

The Incredible Opportunities out of the Coronavirus Crisis in your Personal Life By now we should all be well aware of what we need to do and avoid doing to stay healthy. However, constantly checking headline news and social media during times like this can become an unhealthy addiction. As well as making it the. Read Full Article.

Social Media 105

Social Media Groups Measurement Training 105

Customer Bliss

MARCH 22, 2021

I have loved seeing leaders shed their corporate veneer during this time, conducting town halls and listening sessions from their living rooms, with their dogs running around under foot. This time can become an opportunity for humanity to be woven into how companies operate and earn greater growth. Read more in my original post here.

Leadership 156

Leadership Customer Experience Company Customers 156

FiveStars

APRIL 9, 2020

While the coronavirus epidemic is unprecedented, those skills that keep small businesses alive every day will help these businesses survive. In many cases, there is no need to gather more debt during this time as national, statewide, and […].

Management 98

Management 98

PK

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. In a global economy with a fast-moving outbreak like Coronavirus, interactive mapping tools will play a critical role in preventing its spread.

Analytics 98

Analytics Healthcare Groups Tools 98

Connective DX

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. In a global economy with a fast-moving outbreak like Coronavirus, interactive mapping tools will play a critical role in preventing its spread.

Analytics 98

Analytics Healthcare Groups Tools 98

Beyond Philosophy

MARCH 31, 2020

Whilst, you can’t expect in times like these, an outstanding customer experience, I had a super easy and cost-free experience canceling a number of trips with some organizations and a very difficult experience with others. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise.

Self Service 199

Self Service Airlines Hospitality Travel 199

Heart of the Customer

APRIL 23, 2020

During these challenging times, I’ve been posting weekly videos on LinkedIn, sharing best practices on how customer experience (CX) pros can ensure their companies come out of this pandemic in a position of strength. The post What’s Ailing Your Journey? appeared first on Heart of the Customer.

Tips 103

Tips Video Groups Customer Experience 103

Talkdesk

MARCH 26, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. They need answers to day-to-day questions arising from the coronavirus pandemic. Is your store open?

Contact Center 92

Contact Center Insurance Call Center Technology 92

Thematic

MARCH 23, 2020

The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on the lives of many. I live in New Zealand and at the time of writing this we have only 28 confirmed cases of Coronavirus. 1 There’s never been a better time to listen! Customer needs are going to change.

Tips 90

Tips Customer Experience Self Service Feedback 90

NetBase

AUGUST 19, 2020

grocery store prices have seen a 6% increase over the same time last year, according to the USDA. grocery store prices have seen a 6% increase over the same time last year, according to the USDA. Some appear to be on pause for the time being, while others have maintained their momentum. As of June 2020, U.S. The future of food.

Trends 98

Trends Consumers Financial Brands 98

Inbenta

APRIL 9, 2020

The importance of prevention and speed of response in times of crisis. The pandemic has changed our priorities with health quickly becoming priority #1 throughout the world. Uncertainty is high during this difficult period that we are experiencing. Information technologies are playing a fundamental role in this. Anticipate.

Chatbots 100

Chatbots Tourism Knowledge Base Hospitality 100

SurveySparrow

MARCH 18, 2020

The common viral infections like SARS, MERS, and bird flu were ruled out, and Chinese authorities identified the virus as Coronavirus, later named as COVID-19. . The common viral infections like SARS, MERS, and bird flu were ruled out, and Chinese authorities identified the virus as Coronavirus, later named as COVID-19. .

How To 75

How To Hospitality Exercises Healthcare 75

Beyond Philosophy

APRIL 25, 2020

Let us begin by wishing you all our best during these unprecedented times. We hope that you and your family are all safe and sound, and novel coronavirus-free. While no one knows what to expect, we are all in this together. The pandemic has shown how uncertainty can affect human behavior.

Consulting 107

Consulting Customers Customer Experience 107

ShepHyken

JUNE 26, 2020

Due to coronavirus quarantine and self-isolation, retailers are closing their physical stores and moving their service online. Ordering and Delivery Increase During Coronavirus Outbreak. Domino’s, Papa John’s, and Pizza Hut are together hiring more than 50,000 new employees due to the coronavirus quarantine.

Customer Service 125

Customer Service Chatbots How To Retail 125

ChurnZero

MARCH 14, 2020

What Happens Post-Coronavirus Crisis? Thousands of “knowledge companies,” including ours, are supporting a temporary 100% work-from-home (WFH) workforce during the coronavirus (COVID-19) crisis. Let’s take this unprecedented time to rethink the workplace. Your Company Will Get A Taste of Remote Work.

Net Promoter Score 72

Net Promoter Score Company NPS Leadership 72

NetBase

JULY 24, 2020

Kicking COVID-19 to the curb, is Lysol, with its coronavirus killer. Anticipating great demand for this coronavirus killer, concerns about customer hoarding and price gouging have erupted, while stocks soar. And it’s winning consumer love, which is the name of game when it comes to marketing these days. Lysol is everyone’s champion.

Consumers 90

Consumers Social Media Brands Analysis 90

NetBase

JUNE 25, 2020

It should be made clear that this was filed before the COVID-19 pandemic was a thing, so these findings were unrelated to the current strain of coronavirus in any way. Ignorance of what’s happening and being said about your brand online, is no excuse. And fallout from it, is still your fault. Just ask Nano Magic. And which they do not.

Brands 98

Brands Social Media Analysis Metrics 98

Maru Group

MARCH 25, 2020

In times of change and uncertainty it can be very difficult to put your feelings into words, or even be fully conscious of your underlying emotions. are questions of limited value at the best of times. And these are not the best of times. Abusive/Restrictive” is another emotion powerfully aroused by the Coronavirus.

System 56

System Exercises Travel Consumers 56

TechSee

JANUARY 26, 2021

The times they are a-changin’ World-wide changes have upended the best-laid plans and expert forecasts. The coronavirus pandemic has highlighted the need to take into consideration the customers’ state of mind. Prediction 1: Empathy will be a core element in CX.

Trends 124

Trends Customer Service Contact Center Financial 124

ShepHyken

APRIL 17, 2020

in 2019 and the Coronavirus impact could see growth crash to less than 2%. in 2019 and the Coronavirus impact could see growth crash to less than 2%. and it could be even less depending on which way the Coronavirus goes. It is time to redouble efforts when purchasing power is weak. Weak purchasing power.

Loyalty 125

Loyalty Rewards Programs Loyalty Programs Study 125

Helen Dewdney

MAY 20, 2020

Whilst even I would say to allow companies a little extra time to give you that refund (and I would normally NEVER say that!) Coronavirus and travel – who’s taking advantage? For example, I had tickets booked for a charity comedy night full of A-list comedians and waited for news about the event. Ours was, of course, cancelled.

Travel 92

Travel Airlines Tips Consumers 92

ProProfs Chat

APRIL 30, 2020

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson , Founder- Virgin Group. Novel Coronavirus Crisis Management & Planning. Novel Coronavirus Crisis Management & Planning.

How To 98

How To Entertainment Software Communication 98

Eptica

MARCH 20, 2020

Author: Pauline Ashenden - Marketing Manager Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time. Categorie(s): Best Practice Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time.

Video 72

Video Connections Self Service Culture 72

inmoment

MARCH 12, 2020

Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). So, how can companies leverage CX during this challenging time? The same holds true for countless non-salaried workers. . We have a few ideas.

Customer Experience 93

Customer Experience Travel Tips Policies 93

Talkdesk

MARCH 20, 2020

The coronavirus pandemic is like nothing in our lifetime. In these unprecedented times, your customers have questions and concerns. At the same time, so is the health and well-being of your contact center staff. At the same time, so is the health and well-being of your contact center staff. An unprecedented challenge.

Contact Center 102

Contact Center Call Center Call Center Solutions Sports 102

Helen Dewdney

MAY 20, 2020

Whilst even I would say to allow companies a little extra time to give you that refund (and I would normally NEVER say that!) Coronavirus and travel – who’s taking advantage? For example, I had tickets booked for a charity comedy night full of A-list comedians and waited for news about the event. Ours was, of course, cancelled.

Travel 92

Travel Airlines Tips Consumers 92

UJET

NOVEMBER 16, 2020

Enterprises that are using this time to prepare for their future and have started the process of transforming will be positioned to come out of the pandemic stronger than they went in. This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

Bizagi

NOVEMBER 20, 2020

The pandemic caused by Coronavirus has had a global impact, changing the way most organizations do business, sending shockwaves through the economy. These have been tested in the face of the Coronavirus pandemic. A platform that allows you to make agile changes will be hugely beneficial in this new era of uncertainty.

Financial 75

Financial Banking Omni-Channel Resources 75

Helen Dewdney

APRIL 13, 2020

Coronavirus has brought chaos to the world. Bear in mind that you could be waiting a long time for a refund and if the company goes under that time will be even longer. Bear in mind that you could be waiting a long time for a refund and if the company goes under that time will be even longer.

Travel 108

Travel Airlines Transportation Hotels 108

ShepHyken

MARCH 25, 2020

That doesn’t seem like much time, but don’t diminish the power of a few minutes. I bring all this up because in times of crisis, such as the coronavirus pandemic, the need to deliver that great service experience becomes even more crucial. They do customer service training during the onboarding process.

Customer Service Training 100

Customer Service Training Training Customer Service B2C 100

inmoment

JUNE 29, 2020

One of the greatest threats that the ongoing Coronavirus pandemic poses to business owners is, well, the uncertainty of it all. We live in unprecedented times—COVID-19 has thrown a lot of the old world’s rules out and left brands wondering how to best serve customers as a viral disease rages the world over. A Serving of Success.

Measurement 75

Measurement Trends Retail Strategy 75

CSM Practice

MAY 13, 2020

Our goal is to take the temperature of how Customer Success teams are impacted by the Coronavirus crisis. Week by week, there is an increase in the number of customer success managers who believe that their job is still at risk at the time the survey was taken (mid-May 2020). (Week of May 10, 2020). READ our Customer Success BLOG.

Customer Success 83

Customer Success Survey Customers Trends 83

NetBase

AUGUST 5, 2020

72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Many articles prior to coronavirus speak enthusiastically about seeing the world, whereas anything after March holds travel in a discouraging light.

Travel 98

Travel Industry Social Media Hotels 98