SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have given key attention to Social Media. Need more dog treats for your furry friend?

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

Brands 52

Brands Hospitality Entertainment Healthcare 52

Micah Solomon

OCTOBER 23, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. An active internal communication channel to serve as a social media grapevine to promote and assess engagement. email, chat, web).

Culture 49

Culture Customer Service Company Hospitality 49

Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. As the name suggests, this cloud-hosted contact center covers all ground when it comes to communication – phone calls, online chats, emails, SMS (texts) and social media.

Contact Center 52

Contact Center Omni-Channel Call Center e-support 52

Currency Alliance

DECEMBER 4, 2023

Many of the trends from last year … the rise of chief digital officer and other professional technology buyers loyalty personalization digital CX innovation the rise of loyalty fraud B2B and SME loyalty programs less excitement about crypto … are all still highly relevant; it’s simply that the emphasis has shifted.

Loyalty 59

Loyalty Trends Data Marketing 59

West Monroe

JANUARY 23, 2022

The trouble is often that, despite that wealth of data, it can still be hard for such large and multi-faceted organizations to make their data as actionable and available as it needs to be to support decision-making—not only across the enterprise but for other stakeholders as well. Key Trends.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Avaya

APRIL 3, 2017

From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Think about it: if customers aren’t connecting with a brand using one of their three personal mobile devices , they’re leveraging a myriad of other channels and connected platforms to research, communicate and engage.

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57

Chattermill

MAY 12, 2019

The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management. Pennington doesn’t dive into things like cross-channel alignment or journey mapping. If we left off any must-reads or office favourites, let us know on social media, email whatever suits you!

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

LiveChat

AUGUST 26, 2016

Offering help through multiple channels. Businesses often forget that the channels they’ve set up will be used by customers to get help. In the eyes of the customer, the channel they like the most is the channel they will use to get something sorted out. Definitely not something you want to experience as a customer.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

Circular Edge

MAY 10, 2022

An ERP enhances your organization’s innovation and creativity. Media and publishing. Restaurants and hospitality. There are multiple deployment options for cloud ERP , including single-tenant and multi-tenant. With a multi-tenant solution, a number of organizations use the same software instance and hardware.

Resources 52

Resources System Software Financial 52

Magellan Solutions

JULY 15, 2021

The client specializes in social media, email, and affiliate marketing. They have B2B partners all over Europe, delivering innovative technology for app and web development. This will help them further understand the overall benefits and convince the management of hospitals and clinics to buy their service. Challenges.

Call Center 40

Call Center B2B Sales Retail 40