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Leading Customer Experience as a Team Sport

ClearAction

It is a lost art that customer experience managers need to thrive. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Ironically, this simple truth is not top of mind for most leaders in business.

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The Ultimate List of Product Experience Resources for 2022

Gainsight

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Product Experience .

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Together, we’ve mapped out a three-year roadmap for the CS org.

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5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

Gainsight

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It lifts retention.

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What to Measure for Product-Led Growth

Gainsight

That means you’ll have the raw materials to build a product roadmap that improves your product and impresses everyone around you. . User paths can help product leaders and managers see where users are running into friction. Download “ Product-Led Success: The Professional’s Handbook ” now to learn more. .

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Tips and Tricks for Building a Product-led Flywheel

Gainsight

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . Additionally, you can use analytics to prove to stakeholders that your flywheel is working, and you can lean on metrics as you chart your product roadmap decisions.

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Product Led Success: The Professional’s Handbook – An Introduction Blog

Gainsight

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Back your product roadmap with data.