ClearAction

FEBRUARY 13, 2023

It is a lost art that customer experience managers need to thrive. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Handbook Case Study 71

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. It leverages metrics. One of the most direct ways product-led growth boosts expansion revenue is through in-product metrics.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Together, we’ve mapped out a three-year roadmap for the CS org.

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

NOVEMBER 16, 2021

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . Additionally, you can use analytics to prove to stakeholders that your flywheel is working, and you can lean on metrics as you chart your product roadmap decisions.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. The results are increased engagement, increased productivity, and better solutions.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Back your product roadmap with data.

Handbook 52

Handbook Roadmap ROI Strategy 52