LiveChat

MARCH 23, 2019

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Here are some recent stats illustrating the trend: By 2020, 85% of interactions with customers will be performed without human agents. Which tool will fit your clients’ expectations best?

Chatbots 72

Chatbots e-support How To Multi-Channel 72

Eptica

DECEMBER 16, 2015

Date: Wednesday, December 16, 2015 Customer service in a multigenerational world. Author: Dharmesh Ghedia Housing demographics are changing across the world, driven by longer lives and the increasing cost of getting onto the property ladder. Published on: December 16, 2015. So how can companies cope with this multigenerational reality?

Customer Service 48

Customer Service Social Media Contact Center Transportation 48

Strativity

DECEMBER 21, 2015

That’s why, especially at this time of the year, it is important to reflect on those who may not be as fortunate as ourselves and give back to those in need. Wishing you, your team, and your loved ones very a very Happy and Healthy Holiday season, from the Strativity team. Lives are transformed.

Policies 40

Policies Financial Training Banking 40

LiveChat

OCTOBER 23, 2018

According to Ned from Not Another Bill, an online store selling gift sets: “Our normal day is pretty chaotic, we do all the fulfillment in-house so during busy days/weeks its a melting pot of stamp licking, customer service, monogramming, papercuts, packing and high fiving the postmen coming to collect the daily parcels.”

e-support 31

e-support Telecommunications Social Media How To 31

Qualtrics

NOVEMBER 14, 2019

It’s the busiest time of year for customers with long gift lists for friends and family, parties to arrange, homes to decorate, and journeys home to plan. It’s easy for things to become so frantic that retailers’ relationship with their customers becomes disconnected and there’s a higher danger you deliver poor customer experience.

Connections 20

Connections Retail Ecommerce Consumers 20

Solvvy

NOVEMBER 18, 2019

If you’ve been nice, Santa and his elves are beavering away in their workshop trying to make your dreams come true. This time of the year is not only busy for Santa and his elves, but for everyone else trying to find the perfect Christmas gift for their loved ones. How to Empower Your Support Elves .

Self Service 9

Self Service ROI Customer Experience Management Employee Engagement 9

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Ready to put on your holiday best? For retailers, this old saying rings tried-and-true.

Tips 130

Tips Self Service e-support Social Media 130

LiveChat

SEPTEMBER 21, 2018

When you finally reach the mall, you spend more time looking for free walking space than looking for gifts. While listening to “Last Christmas” for the 17th time, you start to dream about escaping into the wasteland and never hearing that again. In 2017 , customers spent $108 billion online during the holiday season, 14.7

Tips 63

Tips Chatbots Gamification Customer Satisfaction 63

Qualtrics

DECEMBER 3, 2019

To help you get ahead of the competition this holiday season, we’ve reviewed the best holiday shopping experiences on the market to outline the characteristics and offerings customers value most at this time of year. Meanwhile, there’s a brave 2% who leave shopping until Christmas Eve! the ability to see and touch what they’re buying.

Retail 26

Retail Multi-Channel Loyalty Programs Brands 26

ijgolding

MARCH 7, 2016

I am still regularly asked if this ‘Customer Experience thing’ is really a ‘thing’ at all. All three highlight what can happen if ‘the customer’ is not core to the strategy of a business. They highlight the effect a lack of focus can and will have on not just customers, but employees as well.

Case Study 120

Case Study Financial Retail Social Media 120

Maru Group

NOVEMBER 16, 2020

With so many risks, and so many parts of our lives transformed by COVID-19, how can we still make this time of year special? With so many risks, and so many parts of our lives transformed by COVID-19, how can we still make this time of year special? We’re pleased to share with you the second in a series of Reinventing the Holidays.

Groups 52

Groups Study Consumers Analysis 52

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51