GlowTouch

SEPTEMBER 6, 2019

On average our clients see a 177% ROI on every dollar they spend with us and a consistent increase in first call resolution and customer satisfaction. GlowTouch has deep expertise in customer care and technical support. With 17 years of experience, we have mastered the art of chat and email support.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

ViiBE Blog

FEBRUARY 28, 2022

Live chat increases ROI Research has shown that by implementing live chat , a company can boost its conversion rate up to 20% and receive a 300% return on investment.

e-support 52

e-support CRM ROI First Call Resolution 52

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. That adds up to 40+ days on hold for every person over the course of a lifetime!

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. That adds up to 40+ days on hold for every person over the course of a lifetime!

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40

Magellan Solutions

JULY 8, 2021

Ultimately, it comes down to two things : Firstly, return on investment and secondly how long you can support telemarketing activity until that ROI return kicks in. Some organizations just want qualified sales leads that they follow up using internal sales people. Others want to close sales directly on the telephone.

Sales 52

Sales Net Promoter Score Average Handle Time Advertising 52

NobelBiz

APRIL 25, 2023

Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Talkdesk

SEPTEMBER 18, 2020

There are various ways of addressing this question and we will be discussing a few below; but in a nutshell, link everything with return on investment (ROI) — both qualitative and quantitative. Prepare a list of desired outcomes and work accordingly to achieve them. This will help align the team towards common goals.

Self Service 116

Self Service Management Net Promoter Score Average Handle Time 116

ProProfs Chat

APRIL 17, 2020

Just like Customer Acquisition Cost, Customer Retention Cost represents a valuable metric for the calculation of the Return On Investment (ROI). They both analyze ROI from the perspective of the efforts you have to invest in consumer monetization. 12: First Contact Resolution Rate.

Metrics 95

Metrics Measurement Customer Success Net Promoter Score 95

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43