How a Global Grocer Turns CX Feedback Into Realized Customer Spend Targets
InMoment XI
JULY 14, 2022
They analyzed key business metrics related to location eciency, staff measures, and stock availability. The big question was, how do customer experience metrics relate to other KPIs, and which customer metric should they focus on to drive customer spending? That’s when they turned to their team at InMoment.
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