Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience.

Knowledge Base 106

Knowledge Base Software How To Self Service 106

Solvvy

SEPTEMBER 17, 2022

What is a Customer Service Knowledge Base? A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. What Exactly Does a Knowledge Base Contain? A modern knowledge base will allow you to share a variety of content.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

InMoment XI

MAY 30, 2024

Whether it’s analyzing online reviews, customer feedback , or any other form of unstructured data, these tools can sift through large amounts of information and highlight important elements. Sentiment Analysis Sentiment Scoring: Determining the sentiment (positive, negative, neutral) of the text to gauge customer opinions or feedback.

Analysis 260

Analysis Software Self Service Social Media 260

Lumoa

FEBRUARY 29, 2024

If you would like to beta test the feature, please contact your CS manager or email help@lumoa.me You can see all of the available styles from this article on custom colors in our knowledge base. If you are interested in this feature, please contact your CS manager or email help@lumoa.me to learn more!

Knowledge Base 208

Knowledge Base Customer Voice Feedback Touchpoint 208

Kayako

JULY 28, 2022

Adding more channels complicates customer relationship management, leading to many side trips and alternate routes, all of which the company must manage to avoid losing the customer. The place to start with a self-service first strategy that benefits customer engagement and experience is to improve knowledge management for customers.

Self Service 247

Self Service Customer Service Management Knowledge Base 247

Lumoa

FEBRUARY 13, 2024

And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! If you want to get access to the Ask Lumoa Beta, contact your CS manager who can tell you more! More information can be found from our knowledge base.

Knowledge Base 208

Knowledge Base Groups Feedback Data 208

Survicate

APRIL 26, 2019

Recently, Anna Rubkiewicz dove deep into the topic of customer feedback management. In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation.

Knowledge Base 104

Knowledge Base Survey Feedback Course 104

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Lumoa

APRIL 8, 2024

We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Contact your CS manager or email help@lumoa.me New guides in the Knowledge base to level up your Lumoa experience ????

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Kayako

MARCH 16, 2017

Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce repetitive conversations with your support team. Writing documentation for a knowledge base is hard. The only way to do that is to cater to best practices in a knowledge base.

Knowledge Base 95

Knowledge Base Self Service Guidelines Software 95

Uniphore

JULY 21, 2021

Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Why Improve your Product with Product Feedback? 4 Steps to Product Improvement through Product Feedback. Step 1: Collect and Embrace Feedback.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.

Software 196

Software Chatbots Customer Service Knowledge Base 196

Bold360

NOVEMBER 4, 2019

Here it is nearly 2020, and knowledge bases are still a hot topic. In fact, Forbes and CIO Review recently published articles about why knowledge bases (KB) are the next big thing, and how AI can help CIOs make knowledge management (KM) systems more impactful, respectively. Why is a knowledge base important?

Knowledge Base 40

Knowledge Base Self Service Analytics Resources 40

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. Is this the same as Customer Relationship Management, or CRM?

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Lumoa

FEBRUARY 17, 2023

New export process Previously, Lumoa exports were limited to a max of 25k feedback. Track keywords and phrases in your feedback Lumoa has offered the ability to track and alert you to specific feedback using Automated Events for some time. Let’s get started!

Knowledge Base 208

Knowledge Base Feedback Survey Report 208

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Lumoa

NOVEMBER 3, 2022

This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. and we can migrate your old account to a new one.

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Lumoa

SEPTEMBER 2, 2022

See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned. This will: Make it easer to see what feedback has been assigned. See who is taking action on feedback. New knowledge base articles. New ability to add an image ?? to your profile!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Survey 208

Zeisler Consulting

SEPTEMBER 10, 2020

I’m a big fan, as you know, of negative feedback. I suggest that CX professionals be greedy for negative feedback. So what do you do with this feedback? Fix whatever immediate issue it is that is aggravating the Customer and leading to the negative feedback. Feed your knowledge base.

Feedback 93

Feedback Comparison Knowledge Base System 93

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

Feedback 81

Feedback Management Survey Tools 81

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

SurveySensum

MARCH 20, 2024

Well, Customer Experience Management is the solution! Let’s start by understanding what exactly is a Customer Experience Management Software. What is a Customer Experience Management Software? Let’s now explore the top Customer Experience Management software companies to find the right match for you!

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Kustomer

MAY 13, 2022

How do you deploy a strategy that captures their feedback so that you can act on it? What Is Customer Feedback and Why Is It Important? At its most basic, customer feedback is the information you collect from your customers that informs you of how various aspects of your business are operating. Image Source: 99firms.com.

Feedback 98

Feedback Strategy Social Media CRM 98

Talkdesk

SEPTEMBER 18, 2020

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. Today, agents can no longer give a shout across the room to a subject matter expert (SME) and supervisors can’t just walk down the aisle to assist agents with the right knowledge while they’re on a call.

Self Service 116

Self Service Management Net Promoter Score Average Handle Time 116

ShepHyken

JUNE 4, 2021

This week we feature an article by Pratik Salia, a CX professional and Assistant General Manager at Knowmax. How knowledge management helps in improving FCR? FCR can be improved by a knowledge management system with its tools such as a decision tree, knowledge base. Gather feedback.

First Call Resolution 81

First Call Resolution System Self Service Management 81

CSM Magazine

OCTOBER 26, 2023

They offer employees the opportunity to receive feedback and enhance their skills. Traditionally, these reviews were conducted by managers or supervisors who assessed the performance of their reports. Managers may only observe employees in situations leading to an understanding of their overall performance.

Software 52

Software Feedback Employee Engagement Culture 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B Tools Feedback Multi-Channel 52

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Content for the Customer Self-Service Portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. Easy-to-navigate interface – Gorgias simplifies ticket management by consolidating all tickets in one place.

e-support 52

e-support Feedback Multi-Channel Self Service 52

SurveySensum

AUGUST 8, 2023

That’s where customer feedback comes into play. To make it happen, you need to consistently gather customer feedback and understand your customer’s expectations. But the thing here is – gathering customer feedback is a former part of the job. Leverage Customer Feedback to Improve B2B Customer Service 1.

B2B 52

B2B Feedback Customer Service Self Service 52

delighted

JANUARY 7, 2022

Fortunately, there is a way to bridge that gap: real-time customer support feedback. The value of customer feedback in the process of providing a great customer service experience cannot be stressed enough. How customer support feedback bridges the experience gap. Find the right feedback tool for your business.

Feedback 80

Feedback Customer Experience Customer Service Net Promoter Score 80

Lumoa

MAY 17, 2022

Related Insights – When people talk about this Insight, they often use these words or phrases in the same feedback Filter Insights – When people are talking about this Insight, they often are associated with these filters. Thanks for reading! The post Product News – May 2022 appeared first on Lumoa.

Knowledge Base 208

Knowledge Base Touchpoint Trends Data 208

SurveySparrow

JULY 31, 2023

It helps you improve your customer experience by centralizing your feedback mechanism and helps you gain valuable insights. However, there are Survicate alternatives that are better, faster and more efficient at collecting feedback. Survicate is an online survey tool that is excellent at creating surveys. What is Survicate used for?

Feedback 52

Feedback Net Promoter Score Survey NPS 52

Comm100

MARCH 21, 2023

This lets customers reach out on their preferred channel – live chat, email, phone, SMS, or social media – while making it easy for teams of any size to manage every query. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website.

Self Service 179

Self Service Customer Service Strategy Omni-Channel 179

SurveySparrow

JULY 23, 2023

” This quote beautifully captures the essence of Customer Experience Management (CEM). These Cuctsomer experience management tools are the key to unlocking customer satisfaction and elevating their journey with your brand. 360-Degree Feedback: Collect comprehensive feedback from all stakeholders.

Customer Experience Management 52

Customer Experience Management Tools CEM Omni-Channel 52