AWS Machine Learning

FEBRUARY 27, 2024

In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow. Workflow A depicts the intricate flow between the two model pipelines—build and inference. Workflow B shows the flow to create a new ML project.

Effort Score 115

Effort Score Training Analytics Retail 115

AWS Machine Learning

OCTOBER 2, 2023

To facilitate the labeling and manage our workforce, we use Amazon SageMaker Ground Truth , a data labeling service that allows you to build and manage your own data labeling workflows and workforce. Labeling jobs are used to manage labeling workflows. As a central feature store, it promotes reusability and visibility of our data.

Training 94

Training Data Sports Metrics 94

Team Support

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Software 105

Software Omni-Channel Social Media Analytics 105

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Groups 107

Groups Government Resources Consumers 107

AWS Machine Learning

JANUARY 10, 2024

A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production). The solution provides a scalable workflow for MLOps in supporting the ML model approval and promotion process with human intervention.

Training 101

Training Travel Analytics Metrics 101

Magellan Solutions

AUGUST 4, 2023

Additionally, it improves existing workflow and offers insightful data. Benefits of Using AI Tools for Improving Productivity Personalized Assistance and Workflow Optimization AI tools provide tailored assistance and workflow-optimizing strategies. It happens by configuring their features to meet specific requirements.

Tools 98

Tools Analysis Meeting Knowledge Base 98

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Team Support

JULY 13, 2023

And the B2B customer support industry is no exception to this transformative force. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency. This feature saves valuable time for agents, allowing them to respond promptly and accurately.

B2B 98

B2B Analysis Customer Satisfaction Customer Care 98

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. The workflow includes the following steps: The user takes a photo of a vaccination card. NumberQueriesAndPagesChoice is a Choice state that adds conditional logic to a workflow.

Travel 101

Travel Resources Sports Hotels 101

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Report 108

Report Effort Score Customer Centricity User Experience 108

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. With this integration, SageMaker Canvas provides customers with an end-to-end no-code workspace to prepare data, build and use ML and foundations models to accelerate time from data to business insights.

Data 104

Data Analysis Training Financial 104

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Customer Success NPS Effort Score 81

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. Additionally, you can add custom instructions and examples tailored to your specific workflows.

Knowledge Base 117

Knowledge Base Financial Examples Comparison 117

Amity

OCTOBER 28, 2014

From its inception, Amity founders viewed customer success as a means of developing genuine and effective relationships with customers and not simply another analytics opportunity. Numbers don’t maximize the lifetime relationship of a customer, people do. The Playbook app – Tracking Customer Progress.

Customer Success 48

Customer Success Engagement Feedback Sales 48

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations. Completely unacceptable.”

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

AWS Machine Learning

APRIL 4, 2024

This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. This results in customized news feeds that surface the topics and sources most relevant to an individual user. We describe how to mitigate this limitation later in this post.

Trends 82

Trends Metrics Training Interaction 82

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

Healthcare 52

Healthcare e-support Video Chatbots 52

Team Support

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Tools 52

Tools Net Promoter Score Company Self Service 52

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

Team Support

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience.

Customer Experience 98

Customer Experience Customer Satisfaction System Innovation 98

Magellan Solutions

AUGUST 17, 2023

Content creators look for advanced and practical solutions to streamline their editing workflows. The demand for advanced features drives the development of sophisticated editing tools. Superior AI Video Editing Tools Wondershare Wondershare is a powerful AI video editor with various editing features.

Video 98

Video Tools Social Media e-support 98

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Rekognition Content Moderation , a capability of Amazon Rekognition , automates and streamlines image and video moderation workflows without requiring machine learning (ML) experience. The following diagram illustrates the conceptual workflow of a near-real-time moderation system, designed with loose coupling to the live stream system.

Video 90

Video Policies e-support System 90

NobelBiz

DECEMBER 5, 2023

It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies. With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service.

Communication 104

Communication Contact Center Contact Center Software Customer Satisfaction 104

AWS Machine Learning

DECEMBER 13, 2023

Amazon SageMaker MLOps is a suite of features that includes Amazon SageMaker Projects (CI/CD), Amazon SageMaker Pipelines and Amazon SageMaker Model Registry. SageMaker Pipelines allows for straightforward creation and management of ML workflows, while also offering storage and reuse capabilities for workflow steps.

Resources 102

Resources Training Connections Tools 102

CSM Magazine

MARCH 5, 2024

Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Custom patient engagement mobile app development can be effective for healthcare providers and patients. Let’s take a close look at building a custom patient engagement app.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software 111

Software Customer Success Innovation Report 111

BirdEye

APRIL 2, 2024

This way, you can keep your channel’s data intact while still curating the content you want to prominently feature. If you decide that an unlisted video is worth featuring again, you can simply re-list it, and it will become searchable and visible to your subscribers and viewers once again.

Video 111

Video Metrics Trends Data 111

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. Upload the documents random_invoice1 and random_invoice2 to the S3 uploads folder to start the workflows. Document Capture Customers handle invoices and receipts in a multitude of formats from different vendors.

Analytics 92

Analytics Financial Multi-Channel Resources 92

NobelBiz

FEBRUARY 6, 2024

Let’s delve into some key aspects: Obtaining Consent: Valid consent from customers is fundamental. Contact centers should ensure that customers explicitly opt-in to receive SMS messages. Opt-Out Mechanisms: Providing customers with simple and accessible opt-out options is crucial.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS.

Culture 86

Culture System Metrics Resources 86

SurveySparrow

APRIL 21, 2024

Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5 Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month Moreover, the AI-feature makes the survey creation part much easier.

Tools 52

Tools Ecommerce Survey Analysis 52

Team Support

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Metrics 71

Metrics Resources Data Training 71

Magellan Solutions

APRIL 24, 2024

Only accurate data can lead to happy customers and lost sales. It ensures smooth operations and customer satisfaction. Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue.

Ecommerce 52

Ecommerce Sales Data Resources 52

Circular Edge

FEBRUARY 28, 2024

Localization and Globalization: Customize JD Edwards modules to support multi-language, multi-currency, and multi-country requirements, ensuring compliance with local regulations and business practices in different geographic regions. Integrate with diverse third-party tools such as TrackPoint, BuyDesign, TAP/TAC, E2Open, etc.,

Innovation 52

Innovation Advertising Sales Technology 52

AWS Machine Learning

NOVEMBER 15, 2023

For example, it can scale the data, perform univariate feature selection, conduct PCA at different variance threshold levels, and apply clustering. But what if you want to deploy your tailored version of an AutoML workflow? The following diagram presents the overall solution workflow. For Elastic Inference , choose none.

Training 89

Training Data How To Strategy 89

Thematic

MAY 24, 2023

Alongside our generative AI feature Theme Summarizer , our product team have been busy adding updates and improving existing functionality, so you have greater control over your data. We'd expect a feedback taxonomy for Duolingo to have an 'audio lessons' sub-theme, perhaps under a 'features' base theme.

Analysis 62

Analysis Feedback Customer Service Representative Examples 62