Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

How To 208

How To Analysis Feedback Innovation 208

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Hint: its a feature, not a bug. Check it out now ! That’s all folks! Thanks for reading!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Experience Investigators by 360Connext

OCTOBER 3, 2023

With the help of artificial intelligence and a few less technical approaches, you can greatly improve your customer experience by listening to unspoken feedback. 3 Ways to Listen to Untold Customer Feedback Don’t get me wrong, surveys are still valuable for improving your CX strategy.

Feedback 270

Feedback How To Social Media Analysis 270

Lumoa

FEBRUARY 17, 2023

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. New export process Previously, Lumoa exports were limited to a max of 25k feedback. If you are viewing open ended or conversational data, then this feature will not be available. Let’s get started!

Knowledge Base 208

Knowledge Base Feedback Survey Report 208

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Experience Investigators by 360Connext

JANUARY 23, 2024

On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers. Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction.

Innovation 143

Innovation Customer Centricity Customer Satisfaction Customer Journeys 143

Comm100

OCTOBER 19, 2022

But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. Chatbots simulate human conversation. Rule-based and AI-based.

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. However, with survey feedback, you can know why it happened, helping you take the necessary steps to improve it. These tools can unlock valuable insights, optimize user experiences, and drive growth.

Analytics 52

Analytics Tools Analysis User Experience 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Here are the crucial steps to transform customer feedback into tangible business improvements.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

CSM Magazine

APRIL 17, 2024

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. But not all bots are created equal.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

Comm100

SEPTEMBER 19, 2022

Engaged customers mean greater retention, which in turn increases conversions and maximizes revenue. Here are three essential AI chatbot features that will help your company improve engagement and customer satisfaction. This feature also aids human agents in taking over repeated and time-consuming discussions.

Chatbots 153

Chatbots Abandon Rate Social Media Customer Satisfaction 153

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. That’s where website feedback tools come into play, and yes, they do play a crucial role. The sheer volume of user feedback platforms can make your head spin. Price tags, features, use cases—it’s a lot to sift through. Website Feedback Bot!

Tools 52

Tools Feedback Analysis Analytics 52

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. Notable Features of SurveySparrow The reputation management feature consolidates customer reviews from all review platforms.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySensum

APRIL 15, 2024

Let’s discuss what are popup surveys, why they are at better conversion than other survey methods, and some best practices to create the best popup survey designs. Unlike traditional surveys sent via email or WhatsApp, popup surveys are designed to capture customer feedback in real-time. So, let’s start by understanding popup surveys.

Survey 52

Survey Engagement Feedback User Experience 52

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySparrow

MARCH 28, 2024

They allow you to ditch guesswork and get the real deal with user feedback. On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. For this, create conversational surveys and chat with them. Boost Conversion: The insights will help you optimize various website elements.

Survey 52

Survey How To Feedback User Experience 52

delighted

APRIL 26, 2024

Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.

Roadmap 52

Roadmap CRM Survey Tools 52

BirdEye

DECEMBER 18, 2023

It involves monitoring brand mentions, negative reviews, positive reviews, customer feedback, ratings on review sites, and more. Monitoring customer reviews and feedback can help businesses gauge market sentiment, understand potential issues, manage online reputation , and improve customer experience.

Tools 98

Tools Brands Social Media Multi-Channel 98

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

Retently

NOVEMBER 27, 2023

You’ll also have to pay attention to the set of features that your NPS product offers, such as multi-language survey options, integration capabilities and score notifications. Automation features that eliminate the need for manual labor: Properly implemented automated responses can be a great way of interacting with customers.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Kustomer

JANUARY 7, 2024

Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing. What to look for in an Intercom alternative ?

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

SurveySparrow

JANUARY 9, 2024

This blog will look into the top AI market research tools, their features, and pricing! Question Piping for Human Touch: Infuse a conversational flow into your surveys for a more engaging experience. Conversational Forms : Make surveys feel like a chat for a more engaging experience. Table of Comparison Off we go! Need a demo?

Tools 52

Tools Marketing Strategy Analysis 52

BirdEye

NOVEMBER 27, 2023

We live in a data-driven business world where every piece of customer feedback is nothing less than a goldmine. Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance. But the power of feedback is not limited to just customer satisfaction.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You have arrived at the perfect place my friend.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

APRIL 16, 2024

Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed. Through the implementation of measures such as vision alignment, channel streamlining, promoting transparency, and customer feedback incorporation, leaders can unleash the power of team dynamics.

Software 52

Software Social Media Feedback Communication 52

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

Feedback 52

Feedback Tools Survey Tips 52

BirdEye

MARCH 29, 2024

There are many features you can leverage to share your brand’s story with your followers via Stories. Note : This feature is only available on the mobile app. When businesses are transparent, engage with their customers online, and repost their stories, it shows that they truly listen to feedback and customer experiences.

Social Media 109

Social Media Video Guidelines Feedback 109

SurveySparrow

MARCH 1, 2024

It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. Customer feedback software and social media listening tools are the ones that mostly use this. We will be discussing all such tools along with their key features and pricing. How Sentiment Analysis Works in SurveySparrow?

Analysis 59

Analysis Tools Social Media Software 59

Kustomer

SEPTEMBER 4, 2023

Instead, provide agents with important notes to hit when in conversation with a customer. Maybe you’d like them to learn how each person heard about your company at the start, or you remind the agent there is a new service they should mention wherever it comes up naturally before the conversation is over.

Customer Service 98

Customer Service Training Exercises Feedback 98

SurveySensum

NOVEMBER 20, 2023

Also, 94% of negative website feedback received was about design-related. So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. How does this feedback help?

Customer Journeys 52

Customer Journeys Feedback Touchpoint Survey 52