en leadership-team 
BlueOcean
MAY 17, 2016
The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, while leveraging the experience and attributes of the Bathurst Customer Care team to support that growth.
NICE inContact
MARCH 26, 2019
Disjointed policies, processes, technology and practices can all be obstacles en route to excellent customer service. Have low or nonexistent employee engagement, with team members unaware of the customer journey and the role they play in it. Most contact centers share a goal of delivering excellent customer service.
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Customer Bliss
OCTOBER 10, 2017
Maury is a certified Customer Experience Management professional (CCXP), a graduate of Leadership Vancouver’s community leadership program and is a Chartered Board Director (C.Dir). Be inclusive of your team and other executives, as opposed to getting heads-down in the day-to-day work. Maury is very active in the community.
Totango
OCTOBER 2, 2017
Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. See the example in the image where 4 teams are created based on geographical regions.
Customer Bliss
JANUARY 24, 2017
In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career. Once the logistics (above) were defined and settled, Scott wanted to make sure the necessary skills were embedded in management teams. Obviously you want a focus in both areas.). About Scott. Phase 3: The people.
Customer Bliss
NOVEMBER 29, 2016
It’s only about a 25-minute interview, so if you have time en route to a holiday happy hour, I’d definitely give it a full listen. What sets Donna apart is that she has charted her path by rising through a variety of leadership, operational and revenue generating roles in highly regulated and uniquely challenging industries.
CX Journey
JANUARY 15, 2016
A positive en vironment, one that prioritizes and facilitates a great experience for employees, is conduci ve to employees giving their all. I include in en vironment: workspace, tools, resources, culture , values, guiding principles , leadership, feedback, communi cation, and more. What else would you add?
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