Comm100

MAY 23, 2022

As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Higher operating costs. Lower agent productivity.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. So what are the key ways to improve higher education customer service ? How can higher education meet student support expectations?

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

OCTOBER 25, 2021

Engaging with students is difficult in higher education. Let’s jump into some key live chat features that higher education institutions can take advantage of to improve engagement with international students. The post Engaging with International Students – Top Tips for Higher Education appeared first on Comm100.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. In this blog, we’ll be looking at just a handful of use cases that higher education chatbots can handle. .

Chatbots 130

Chatbots Engagement Social Media Omni-Channel 130

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. So what are the key ways to improve higher education customer service ? How can higher education meet student support expectations?

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

SEPTEMBER 14, 2022

It’s a time of change in higher education. For a real-world example of chatbots in higher education, we can look to Thompson Rivers University (TRU). The post How to Increase Student Enrollment in Higher Education for 2023 appeared first on Comm100. across the United States.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Uniphore

AUGUST 6, 2021

The post Higher Education | Agent Assist Streamlines Admissions Processing appeared first on Jacada. The Visual IVR system not only improved their customer experience and agent experience but also added value for the company. Your UX Is Not the Problem. Assist Customers in Real-time to Boost Digital Adoption. Request Demo.

Self Service 130

Self Service Contact Center System Interaction 130

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

Help Scout

MARCH 18, 2022

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions. Read the full article

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103

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Resources 40

Resources Industry Technology System 40

Comm100

NOVEMBER 15, 2022

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the student experience and outcomes. To meet the needs of higher education students and institutions today, IT departments have a lot on their hands.

Meeting 39

Meeting Policies Technology Tools 39

Help Scout

AUGUST 22, 2023

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes. Read the full article

eBook 98

eBook Management How To 98

Customer Bliss

NOVEMBER 21, 2017

Have you ever thought about the end-to-end customer experience of a student in higher education? When it comes specifically to for-profit higher educations, another aspect of the customer journey to consider is teacher performance and the effect teacher perceptions has on student behaviors.

User Experience 0

User Experience Customer Journeys Customer Experience Chief Customer Officer 0

Comm100

SEPTEMBER 12, 2023

million less students in higher education today than there were 5 years. From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. At first glance, the latest enrollment figures paint a bleak picture.

Management 156

Management Financial Resources Strategy 156

Comm100

FEBRUARY 26, 2024

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. This blog will delve into the acceptance rates of American universities across the country – from the notoriously low Ivy League acceptance rates, to much higher What is acceptance rate?

Metrics 165

Metrics Strategy Engagement Marketing 165

Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. 99% of students think 24/7 support is important We asked students – ‘how important it is for a school to provide 24/7 support? ’ – in our higher education survey.

Chatbots 187

Chatbots Survey Social Media Report 187

Comm100

JANUARY 12, 2023

Unfortunately for student services, student expectations have never been higher. To meet the needs of today’s students, higher education must provide student services that are convenient, fast, personalized, and available any time of day. The post How Higher Education is Fighting High Dropout Rates appeared first on Comm100.

Omni-Channel 26

Omni-Channel Chatbots Connections Engagement 26

Comm100

FEBRUARY 12, 2023

As Gen Z enters higher education, support expectations are rising. In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. To meet these lofty expectations, many schools are introducing university chatbots.

Chatbots 173

Chatbots Self Service Resources Social Media 173

Comm100

FEBRUARY 13, 2023

While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. The Benefits 1.

Chatbots 196

Chatbots Management Self Service Training 196

Comm100

MARCH 7, 2023

Recruitment is arguably the number one challenge for higher education right now. Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. College undergraduate enrolment in 2022 was down by 9.4% compared to 2020.

Survey 167

Survey Chatbots Wait Times Report 167

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

JULY 27, 2023

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. But despite its prevalence, not enough has been done within education to facilitate successful academic careers. How Does Dyslexia Impact Education?

Study 202

Study Financial Technology Chatbots 202

Comm100

MAY 31, 2023

The competition for higher education students has potentially never been harder than it is today. Across the pond, 70% of students said that financial circumstances played an important role in their decision to pursue a college education. Among Gen Z, the typical student age, this stat climbs even higher.

Strategy 173

Strategy Marketing Financial Advertising 173

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

Entertainment 60

Entertainment Hospitality Healthcare Government 60

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. We believe this is a first-ever attempt to catalog and collect these programs in one location.

Customer Service 60

Customer Service Customer Service Training Leadership Training 60

Comm100

JUNE 6, 2023

There is no doubt that higher education is facing a mental health crisis. The Department of Education has certainly recognized the gravity of the situation. The Department of Education has certainly recognized the gravity of the situation.

How To 130

How To Resources Training Meeting 130

Comm100

DECEMBER 7, 2022

While investment has been plugged into various areas to advance the clear need for digital transformation in higher education, digital engagement has been neglected. In today’s economy, higher operating costs are mounting from the long calls and difficult conversations that agents devote their ‘high-priced’ time to.

Engagement 173

Engagement Chatbots Social Media Video 173

Comm100

OCTOBER 24, 2022

Higher education enrollment is at a record-breaking low. Grown up surrounded by the instant gratification of technology, today’s students demand fast support from their higher education institution. Now this challenge is even bigger. From Spring 2020 to 2022, U.S. post-secondary enrollment dropped by 7.4%.

Engagement 130

Engagement How To Trends Meeting 130

C3Centricity

APRIL 9, 2024

This complexity necessitates marketers to engage in continuous nurturing strategies, educational content provision, and stakeholder management to guide the decision-making process. Relationship Building: Given the smaller target market and higher stakes involved, forging strong, long-term relationships with clients is paramount.

B2C 226

B2C B2B Strategy Marketing 226

iPerceptions

NOVEMBER 30, 2017

Higher Education is now one of the most competitive industries, with an ever-increasing number of students enrolling.

Industry 54

Industry Customers 54

Comm100

FEBRUARY 1, 2023

They often face a different set of challenges and circumstances that higher education often fails to properly understand and cater to, particularly within their recruitment efforts. of mature undergraduate students in the UK did not continue in higher education after their first year compared to 7.8% of young students.

Chatbots 183

Chatbots Social Media Omni-Channel Study 183

Comm100

OCTOBER 25, 2021

While the future for higher education is not yet clear as the pandemic and its effects linger on, it has taught us one important lesson – institutions must embrace digital transformation. The Need for Digital Transformation in Higher Education . Improving Student Engagement in Higher Education. Free eBook.

Engagement 202

Engagement eBook Chatbots Social Media 202

Comm100

JUNE 27, 2023

Higher education institutions are grappling with a significant mental health crisis among their student population. While budgets are being cut across sectors, higher education needs to remodel its approach and bring in new technologies that will help them improve efficiency without harming support quality.

How To 130

How To Wait Times Resources Chatbots 130

iPerceptions

MAY 17, 2018

Picking what university or college to attend can be one of the biggest decisions you will ever make. It represents a huge investment of time and money, all with the hope of being part of a learning environment and obtaining a degree that will lead to a successful career.

Feedback 59

Feedback Strategy Marketing Customers 59

Comm100

FEBRUARY 24, 2022

So, how does live chat fare in higher education? . Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer.

Chatbots 177

Chatbots Knowledge Base Wait Times Survey 177

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. This translates to higher customer satisfaction, health scores , increased adoption rates , and ultimately, a thriving business. So who’s in charge?

Customer Success 52

Customer Success Management Effort Score Training 52