InMoment XI
JULY 13, 2012
When I was in college, I was a DJ on our college radio station three days a week during morning drive. Monday, Wednesday and Friday mornings, you could tune into AM 560 and hear me spinning LP’s, reading the news and taking requests from students still lazing around their dorms. Although I never really wanted.
Service Untitled
JULY 9, 2012
British Airways has initiated a new customer service program called “Know Me.” The company claims the iPad based system is intended to proactively recreate “the feeling of recognition” a customer often delights in when they walk into their favorite restaurant and the maitre d’ or the owner of the establishment knows their name and greets them personally.
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Customer Interactions
JULY 11, 2012
'NICE joined forces with our partner Vivotek last week to showcase our innovative security solutions at Secutech Thailand, Thailand’s only professional conference dedicated to municipal security, disaster prevention, and homeland security. With massive ongoing government projects and substantial foreign investment in the security sector, Thailand is teeming with business opportunities.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
JULY 13, 2012
When I was in college, I was a DJ on our college radio station three days a week during morning drive. Monday, Wednesday and Friday mornings, you could tune into AM 560 and hear me spinning LP’s, reading the news and taking requests from students still lazing around their dorms. Although I never really wanted.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of. View Article.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of.
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who. View Article.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate. View Article.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a. View Article.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a.
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