SurveySensum
OCTOBER 30, 2023
In today’s fast-paced world of product development, launching a new product or service can be a make-or-break moment for a business. To increase the chances of success, companies must harness the power of beta testing to collect pre-launch customer feedback. This invaluable process provides businesses with insights that can be the difference between a successful launch and a costly failure.
IntouchInsight
OCTOBER 30, 2023
At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.
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AWS Machine Learning
OCTOBER 30, 2023
Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case.
Helpware
OCTOBER 30, 2023
Artificial Intelligence (AI) transforms every industry it touches. By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. With the AI industry’s trajectory aiming sky-high, from $86.9 billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ShepHyken
OCTOBER 30, 2023
Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. We can all learn from their methods. Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
OCTOBER 30, 2023
Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. We can all learn from their methods. Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one.
Pretium Solutions
OCTOBER 30, 2023
Early Stage Innovation Companies can access tax incentives to attract investment Tax incentives are available to encourage investment in Early Stage Innovation Companies (ESIC). Although this type of investment can provide access to tax incentives, investing in an ESIC requires careful thought and preparation. Keep reading to learn more. Investing in Early Stage Innovation Companies can be a rewarding opportunity, not only in terms of potential returns but also due to the attractive tax incentiv
BirdEye
OCTOBER 30, 2023
Local social media marketing is a game-changer for small business owners. Do you know why? Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. A lot goes into building a strong and sustainable strategy to make your local business stand out.
Kapta Customer Success
OCTOBER 30, 2023
Is your company hitting its retention, expansion, and revenue goals? It’s easy to blame the key account management (KAM) team when you fall short of company goals.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Inbenta
OCTOBER 30, 2023
Generative AI has caught the attention of consumers and businesses the world over. Many see Generative AI as a revolutionary new way to create novel content, speed up content development timelines, and act as a sorting tool capable of surfacing answers instantly. According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Generative AI has also been the subject of increasing media and regulatory scrutiny.
CSM Magazine
OCTOBER 30, 2023
In today’s highly competitive business landscape, providing an excellent customer experience is no longer an option; it’s necessary. Customers expect seamless, personalized interactions with businesses across various touchpoints. Achieving this level of customer satisfaction requires a robust IT infrastructure and the right technology solutions.
Inbenta
OCTOBER 30, 2023
RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. While many have embraced AI, others are struggling to find a place for automation to effectively lower customer support costs and increase sales. Join the AI for Enterprise webinar hosted by Inbenta at 2 PM ET, Thursday, November 9 and uncover the secrets to enhancing customer experience while maintaining
SurveySparrow
OCTOBER 30, 2023
Are you someone who loves to get lost in the maze of numbers, or are you like me, who wonders (daily!) how experts make sense of the chaos? If you’re the former, you might have heard about factorial analysis and might be here for the thrill of it. But if you’re the latter, worry not; I was there once too. This blog will deal with all that you need to know about factorial analysis: meaning, types, how to conduct it, and even the best practices you need to follow!
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Feedbackly
OCTOBER 30, 2023
A good and comprehensive CX program is a mark of your dedication to the clientele. While nailing customer experience is a challenging task like getting hold of the golden snitch, having a program in place will ensure you have a clearly thought-out strategy to achieve it. It will create the pathway to create happier and loyal clients, and the rewards will keep coming from there.
Optimove
OCTOBER 30, 2023
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
Brandwatch CX
OCTOBER 30, 2023
Petfluencers are on the rise, earning big bucks from brand collaborations. Here are 15 influential pet influencers to watch.
Forrester's Customer Insights
OCTOBER 30, 2023
Have you ever heard a leader of a successful business proudly announce that they don’t much care about understanding their customers’ needs? Yeah, me neither. The data from Forrester’s recent report, The State Of Customer Obsession In B2B, 2023, is clear on the value of knowing what drives your customers.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Brandwatch CX
OCTOBER 30, 2023
Petfluencers are on the rise, earning big bucks from brand collaborations. Here are 15 influential pet influencers to watch.
Forrester's Customer Insights
OCTOBER 30, 2023
Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.
2020 Research
OCTOBER 30, 2023
If you are just starting to think about your marketing strategy, you’re already behind—but it’s not too late.
Forrester's Customer Insights
OCTOBER 30, 2023
A major challenge when switching from MQLs to buying groups is changing your organization’s culture and mindset, as well. Learn more in this week’s Saying Goodbye to MQLs blog.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Help Scout
OCTOBER 30, 2023
Customer service folks are the ones most likely to interact with customers directly and have a large impact on how customers perceive your brand. One way you can celebrate and recognize their hard work is by participating in customer service week.
Forrester's Customer Insights
OCTOBER 30, 2023
In 2024, software developers will have to adapt to the rise of TuringBots, ajar source, and Backstage in the development cycle. Learn more in our 2024 predictions for software development.
My Customer
OCTOBER 30, 2023
There’s no doubt that the tech industry experiences more paradigm shifts than most, thanks to rapid advances that are triggered by humans.
Forrester's Customer Insights
OCTOBER 30, 2023
Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
My Customer
OCTOBER 30, 2023
The spending spree phenomenon that ensued in 2022 after pent-up pandemic savings, also known as “revenge spending,” is over. Consumer.
Forrester's Customer Insights
OCTOBER 30, 2023
In 2024, we’ll see SaaS sales hit 75%, genAI drive modernization efforts, and at least one vendor megadeal. Learn more in Forrester’s 2024 enterprise software predictions.
2020 Research
OCTOBER 30, 2023
In a world filled with adult responsibilities and the pursuit of success, a fascinating trend has emerged – adults are embracing their inner child and diving back into the world of play. This captivating journey into nostalgia, dubbed the “Kidult Trend,” is often ignited by one innocent catalyst: toys. In a recent omnibus survey , Sago delved deep into the minds of respondents from the U.S., Great Britain, and Canada to uncover the complex reasons why adults are irresistibly drawn to the a
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