Horizon CX
JUNE 27, 2023
Unifying Customer Experiences – Bridging the Gap Between Marketing Branding and Service Delivery Introduction In the realm of customer experience, two critical aspects often vie for attention — marketing branding and service delivery. While they are distinct areas within an organization, they are inseparable in the eyes of the customer.
InMoment XI
JUNE 27, 2023
These days, understanding your customers isn’t a “nice thing to do”; it’s an absolute necessity. To truly understand your customers, you need to spend some quality time listening to them and understanding the voice of the customer. That’s why mastering the art of the voice of the customer survey can be a game-changer for any business seeking to better understand its customers.
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Experience Investigators by 360Connext
JUNE 27, 2023
❔"Many times, we will get feedback from our customers about a pain point. We'll map their journey, identify opportunities for improvement and even implement changes. But then what?"❔When making changes to better the customer experience, we want to make sure they are actually working for our custo.
Comm100
JUNE 27, 2023
Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of college students met the criteria for at least one mental health problem. Similarly, another national survey found that almost three quarters of students reported moderate or severe psychological distress.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ShepHyken
JUNE 27, 2023
Simplify the Customer Experience I love good barbeque. I live in St. Louis, which is famous for some of the best BBQs in the world! Really! We have a number of restaurants that have competed in worldwide competitions and come back with the first-place trophy. My friend Norman Beck loves BBQ, too. Living in Texas, he’s also exposed to some of the best BBQ in the world, although I’ll argue it’s second to St.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Helpware
JUNE 27, 2023
When the war in Ukraine unfolded on February 24, 2022, it jolted global businesses with operations in the country like an unexpected earthquake. Multinational corporations faced the dual challenges of ensuring their employees' safety and keeping business operations running. We hope that by sharing our experience and the lessons we've learned in navigating through such challenging circumstances, we can help other businesses fine-tune their crisis management strategies.
Thematic
JUNE 27, 2023
Atlassian is a leading software company creating tools that enhance collaboration, productivity, and ultimately customer experience. You may know Atlassian best through our flagship Jira brand, Confluence, and Trello. We serve professionals in software development, IT management (think raising a ticket with IT) and other project management needs. We have over 250,000 customers who use our products.
CSM Magazine
JUNE 27, 2023
Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate , the leading natural language AI Simulation Training solution for customer and prospect-facing agents, today announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital.
West Monroe
JUNE 27, 2023
In an environment characterized by increasing interest rates and economic uncertainty, banks must address the interconnected threats of deposit runoff and uncertain loan portfolio returns to meet performance expectations. The recent run on deposits at both Silicon Valley Bank and Signature Bank only crystallized the urgency for banks to attract and retain deposits by demonstrating the ease and pace of a bank-run in the digital age.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
2020 Research
JUNE 27, 2023
Gain Deeper Insights and Compelling Data Visualization For the past 25 years, IVP Research Labs has been dedicated to helping clients gain a deeper understanding of the end-user experience through its Usability/UX Testing, Eye Tracking, and Emotional Measurements labs. Today, we are excited to announce that IVP Research Labs is now Sago Research Labs.
West Monroe
JUNE 27, 2023
In an environment characterized by increasing interest rates and economic uncertainty, banks must address the interconnected threats of deposit runoff and uncertain loan portfolio returns to meet performance expectations. The recent run on deposits at both Silicon Valley Bank and Signature Bank only crystallized the urgency for banks to attract and retain deposits by demonstrating the ease and pace of a bank-run in the digital age.
Lithium
JUNE 27, 2023
Welcome to the Khoros view on our future with AI! It really is an exciting time for online communities in many ways, but we are just at the beginning of exploring how this technology will impact how we work in communities. At Khoros, we have been hard at work on Aurora, our next generation of online communities. While we have focused on our new technological foundation, natural language processing, and large language models have come to dominate the conversation in tech.
West Monroe
JUNE 27, 2023
In an environment characterized by increasing interest rates and economic uncertainty, banks must address the interconnected threats of deposit runoff and uncertain loan portfolio returns to meet performance expectations. The recent run on deposits at both Silicon Valley Bank and Signature Bank only crystallized the urgency for banks to attract and retain deposits by demonstrating the ease and pace of a bank-run in the digital age.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Gainsight
JUNE 27, 2023
The curtains have closed on another remarkable edition of CxO Summit EMEA, leaving us buzzing with excitement and brimming with new ideas. Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.
CSM Magazine
JUNE 27, 2023
Despite the fact that cryptocurrency is considered anonymous, in most cases this is far from the truth. All transactions are recorded on the blockchain and this information remains visible forever. That is, if a strong enough goal is set, it is quite possible for someone to reach the owner of a crypto wallet. The first precedent took place in 2011. The FBI conducted a special operation against the well-known trading platform Silk Road.
Zonka Feedback
JUNE 27, 2023
Are you looking for the best way to collect real-time feedback from your website visitors and product users? Look no further than Feedback Widgets. Learn how to efficiently capture valuable insights with this powerful tool. With customer-centricity being paramount to any business, there is an immense need to recognize the importance of efficient feedback collection methods.
BirdEye
JUNE 27, 2023
Join us in celebrating a momentous milestone as we cross $100M in annual recurring revenue (ARR)! This achievement is a testament to the unwavering support of our customers, partners, investors, and employees, as well as our relentless pursuit to help local businesses, big and small. Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on a
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Zonka Feedback
JUNE 27, 2023
Build the best SaaS product in the market based on feedback collected from customer. Learn how to organize & process SaaS Product Feedback to gain valuable insights. Zendesk implemented a chatbot called AnswerBot in 2017. Within two years, it expanded its functionality into directing its customers to the answers they sought.
SurveySparrow
JUNE 27, 2023
Understanding customers can be tricky, but customer journey analytics tools are here to help. They show you how customers interact with your business. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.
Lithium
JUNE 27, 2023
Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!
CSM Magazine
JUNE 27, 2023
Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By fostering, an integrated and immersive experience, branding and identity are essential to attaining these goals. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
2020 Research
JUNE 27, 2023
Discover how grocery shoppers in the ULK use loyalty cards and whether these programs actually engender a strong brand relationship.
CSM Magazine
JUNE 27, 2023
Having customers that are loyal to your brand is the dream. After all, they’ll become the backbone of your business and ensure you have repeat sales. Studies show that a 5% increase in customer retention can lead to an increase of between 25% and 95% in revenue. It makes sense then that promoting customer loyalty should be on every business’s to-do list.
2020 Research
JUNE 27, 2023
Explore the latest research on the state of rapid grocery delivery in the UK and tips on how to navigate the evolving landscape.
CSM Magazine
JUNE 27, 2023
Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023. As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that com
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Centercode
JUNE 27, 2023
Discover the distinctions between UAT and beta and choose the right type for your user test.
Forrester's Customer Insights
JUNE 27, 2023
In the recently published report, The Forrester Wave™: Augmented Business Intelligence Platforms, Q2 2023, we wrote that “ThoughtSpot’s continued focus on conversational user experience (UX) is no longer differentiating.” ThoughtSpot’s announced acquisition of Mode Analytics on June 26 is perhaps a means for ThoughtSpot to grow beyond its historical business user-focused strength in UX.
Blake Morgan
JUNE 27, 2023
Like many industries, the automotive space has been upended in recent years. With supply chain issues, changing technology, and evolving customer preferences and priorities, the car-buying process is much different than it used to be. Jennifer Vianello, CMO of Cars.com, says there have been so many predictions about car-buying over the last 25 years that it is challenging to make new predictions.
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