Kustomer

JUNE 7, 2023

The time has come for financial services organizations to move from a transactional mindset to an engaging mindset. Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized. In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services.

Financial 98

Financial CRM Banking Effort Score 98

DemandJump

JUNE 7, 2023

Stop words—like “and,” “on,” “in,” “at,” and so on—are like ice cubes in a drink. They take up space without adding much flavor. Sometimes stop words are necessary, though, like the need we have for ice in our beverages on hot days. Stop words can smooth the edges of our writing and speech, improving flow and readability.

Marketing 95

Marketing 95

MiaRec

JUNE 7, 2023

Artificial Intelligence (AI) is transforming how organizations utilize data. How can your contact centers adopt AI solutions to improve business workflows, boost revenue, and more?

Contact Center 85

Contact Center Data Analytics 85

ECXO

JUNE 7, 2023

We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: “Creating Engaging Experiences in Real-time,” presented by the ECXO in collaboration with SAS. We have assembled a remarkable panel of experts, including Robert Neuwirth, Dr. Jörg Reinnarth, Michael Obermaier, and facilitated by Nicolette Wuring.

Customer Experience 80

Customer Experience Engagement Chief Customer Officer CRM 80

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Amplifai Coaching Category

JUNE 7, 2023

AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.

Call Center 75

Call Center Contact Center Training Management 75

Amplifai Coaching Category

JUNE 7, 2023

Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.

Contact Center 64

Contact Center Tools How To Customers 64

ImprintCX Articles

JUNE 7, 2023

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? The emotional needs and aspirations of the customer are very different than what companies understand and design for. This gap is the cause for many of the customer experience problems and missed opportunities.

Financial 52

Financial Airlines Consulting Loyalty 52

Playvox

JUNE 7, 2023

When I worked in contact centers, people would ask what I did for a living, and I would say Workforce Management. I was usually met with a blank look. I would explain that it means creating schedules, but it’s so much more. While workforce management on the whole can sound boring, high-tech, and at times confusing, there is logic to the madness. Take A Closer Look At Your WFM Efforts The motto for workforce management (WFM) is having the right people in the right place at the right time — along

Management 52

Management Contact Center Abandon Rate Omni-Channel 52

CSM Magazine

JUNE 7, 2023

It might be risky to operate trucks or company-owned vehicles. Many small companies that run a fleet of vehicles are required to have electronic logging devices (ELD) installed in their trucks and other vehicles to establish a safe working environment for drivers. When fleets are obliged to install ELDs in their vehicles to guarantee driving hours are accurately logged and Hours of Service (HOS) standards are properly satisfied, it’s critical to make sure your drivers remain ELD compliant.

Transportation 52

Transportation Travel e-support Report 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

MyCustomer

JUNE 7, 2023

Saudi Arabia-backed LIV Golf are merging with the PGA Tour, but how will this affect fans and customers who expect strong ethical stances from their brands?

Brands 52

Brands Customers 52

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services t

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52

MyCustomer

JUNE 7, 2023

As we plan our event calendar for 2023-2024, we value your input in aligning our offerings with your interests and challenges.

Survey 62

Survey 62

CSM Magazine

JUNE 7, 2023

Document Management System or DMS is the emerging software technology that the majority of firms in today’s time use. The physical means of keeping track of documents, updating their information, and maintaining the alterations to a particular document all require extensive human labour and resources. All of these processes can be easily substituted with the help of a document management system for enterprise document management.

Management 52

Management System Groups Software 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

My Customer

JUNE 7, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

Customer Experience 52

Customer Experience Customers 52

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. However, convincing your customers to trust you might not be as easy as you imagine, as you will require a combination of consistency, transparency, and a customer-centric approach.

Tips 52

Tips Social Media Policies Case Study 52

MyCustomer

JUNE 7, 2023

As we plan our event calendar for 2023-2024, we value your input in aligning our offerings with your interests and challenges.

Survey 52

Survey 52

Forrester's Customer Insights

JUNE 7, 2023

You need to deliver value to customers. Right? Wrong! Believing that your firm “delivers” value makes you the Hero. This is just like Neo in “The Matrix,” which tells a classic hero story of Thomas “Neo” Anderson, who is on a quest to free humanity from the Matrix. Trinity is his co-star.

Customers 49

Customers 49

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Assisting clients in finding answers to their specific scheduling problems. Delivering product demonstrations via video connection to consumers.

Customer Success 19

Customer Success Return on Investment Knowledge Base Travel 19

Forrester's Customer Insights

JUNE 7, 2023

Gen Z employees, those workers born between 1997 and 2012, are entering your organization and will account for 27% of the workforce by 2025. To counter the myths and misconceptions about Gen Z, we surveyed thousands of Gen Zers in multiple countries.

Survey 26

Survey Report Employee Experience Customer Experience 26

SmartKarrot

JUNE 7, 2023

Over the years, digital note apps have taken productivity culture by storm. Some of the most popular note-taking apps out there, like Notion, have been reported to have had nearly 6 million registered users as of 2021. And the user base for these apps is only growing. However, note-taking apps aren’t without their own weaknesses and pitfalls. That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years ra

Tools 10

Tools Study Video Resources 10

Forrester's Customer Insights

JUNE 7, 2023

When Buy-In Goes Wrong — Perspectives From A Former CISO/CSO In my last blog, I talked about how “it takes a village” from the perspective of the job being bigger than any one person and the many benefits of being involved in the CISO community to leverage the collective power of a broad support base.

Trends 26

Trends Management Customers 26

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

AWS Machine Learning

JUNE 7, 2023

You can now retrain machine learning (ML) models and automate batch prediction workflows with updated datasets in Amazon SageMaker Canvas , thereby making it easier to constantly learn and improve the model performance and drive efficiency. An ML model’s effectiveness depends on the quality and relevance of the data it’s trained on. As time progresses, the underlying patterns, trends, and distributions in the data may change.

Training 68

Training Ecommerce Data Metrics 68

Forrester's Customer Insights

JUNE 7, 2023

Over the past 10 years, marketers, agencies, publishers, and adtech vendors have had to deal with complex collective challenges around consumer privacy, misinformation, viewability, fraud, and diversity and inclusion. Over the next 10 years, the $600 billion advertising industry will have to play its part in fighting climate change.

Marketing 26

Marketing Advertising Report Consumers 26

Kustomer

JUNE 7, 2023

What Is Customer Experience? Customer experience is inclusive of any aspect of a business that affects how a customer feels. Customer experience prioritizes the relationship with the customer, regardless of length of interaction, or past or prospective purchases. Think about the last really good or really bad experience you had when interacting with a brand.

Trends 84

Trends Self Service Customer Experience e-support 84

CSM Magazine

JUNE 7, 2023

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. Omnichannel Customer Service. What does it mean?

Omni-Channel 98

Omni-Channel Customer Service Social Media Banking 98

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

AWS Machine Learning

JUNE 7, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. In this post, we discuss the improvements made to the Tables feature and how it makes it easier to extract information in tabular structures from a wide variety of documents.

Analysis 71

Analysis Government Financial Data 71

customer sure

JUNE 7, 2023

Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. We had a great day, learned a lot and had many fantastic conversations. Throughout the day we spoke with lots of different companies, of different sizes and from different sectors.

Conference 62

Conference Survey Feedback Customer Centricity 62

AWS Machine Learning

JUNE 7, 2023

This blog post is co-written with Dr. Ebtesam Almazrouei, Executive Director–Acting Chief AI Researcher of the AI-Cross Center Unit and Project Lead for LLM Projects at TII. United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters.

Training 91

Training Innovation Technology Multi-Channel 91