InMoment XI

AUGUST 17, 2023

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. Happy customers become brand advocates, fueling growth through positive customer feedback. The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Here are eight ways a remote video platform can achieve this: Real-time remote assistance: Field service technicians can connect with experts or senior colleagues in real time through the video platform.

Video 205

Video Knowledge Base Travel Tips 205

IntouchInsight

AUGUST 17, 2023

At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our PDF layouts.

Customers 156

Customers 156

Feedbackly

AUGUST 17, 2023

Ever since we introduced EVI® to our Feedbackly customers, the response has been overwhelming. It’s a metric that seems to hit all the right notes and help businesses accelerate their growth. As emotions are a decisive factor in consumer purchases, EVI® is able to bring brands vital information related to consumer preferences and expectations. Today, let’s talk about how this game-changing metric helps in improving CX and the customer journey!

Touchpoint 98

Touchpoint NPS Metrics Omni-Channel 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.

Video 98

Video Tools Social Media e-support 98

Beyond Philosophy

AUGUST 17, 2023

Many years ago, I read a book that changed my life, The Experience Economy by Joe Pine, founder of Strategic Horizons. As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well. Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy.

Self Service 78

Self Service Hospitality Video Customers 78

Brandwatch CX

AUGUST 17, 2023

We use data to discover the talking points from the Women's World Cup 2023. From the winning teams to the most discussed moments, we reveal all.

Data 86

Data 86

Cyara

AUGUST 17, 2023

Endurance testing. Load testing. Scalability testing. Spike Testing. Stress… smoke… volume… Testing, testing, testing! Are all these performance testing types testing your patience? Do you have questions about what they are, when to use them, and how?

Contact Center 67

Contact Center 67

ReviewTrackers

AUGUST 17, 2023

A number of businesses are even now using AI tools for customer service — not just as an optional investment, but as a necessity for staying competitive in the market.

Tools 65

Tools Customer Service Company Customers 65

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SurveySensum

AUGUST 17, 2023

Net Promoter Score (NPS) scores serve a purpose beyond measuring customer satisfaction; they offer cues for upselling and cross-selling opportunities. How? When customers give high NPS scores, it signifies their satisfaction and loyalty. This means they’re likely interested in exploring more of your company’s offerings. This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experience

NPS 52

NPS Net Promoter Score Effort Score Survey 52

DemandJump

AUGUST 17, 2023

Gone are the days of tricking search engines into ranking your content higher in search engine results pages (SERPs). Search engines have made it clear that they’ll prioritize white hat SEO techniques over their black hat counterparts. What are white hat and black hat techniques in SEO? White hat SEO centers around ethical practices, like keyword research and writing quality content, to gain organic traffic to your website.

Strategy 52

Strategy Marketing 52

Blueshift

AUGUST 17, 2023

We’re excited to announce that today, Blueshift was awarded the “Marketing Automation Innovation Award” in the 6th annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global marketing, sales and advertising technology industries.

Innovation 52

Innovation Marketing Advertising Technology 52

DemandJump

AUGUST 17, 2023

It's no secret that businesses across the globe yearn to harness the power of search engine rankings, capturing the attention of potential customers and driving organic traffic to their virtual doorsteps. But the journey to that coveted digital throne is messy, and finding the perfect SEO content tool or crafting a successful content SEO strategy can feel like an elusive quest.

Strategy 52

Strategy Tools Customers Marketing 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

CSM Magazine

AUGUST 17, 2023

As a centralized source of information and evaluation, expert and user review platforms are powerful tools for users and businesses in various industries. While helping users make informed decisions, they can prove valuable for businesses to establish credibility and improve their offerings. According to a 2023 survey by Power Reviews , nine in 10 consumers say they consider reviews when making a purchase decision.

Comparison 52

Comparison Automotive Competitive Advantage Hospitality 52

DemandJump

AUGUST 17, 2023

The benefits of SEO content writing are boundless—like more traffic, more leads, and more conversions. With the ultimate goal of ranking high on search engines like Google, using SEO content tools can help you realize these benefits with your own content marketing strategy. Whether you’re struggling to develop SEO content ideas or simply need help finding keywords, the tools you use can lead to providing your customers get the answers they’re searching for online.

Tools 52

Tools Strategy Marketing Customers 52

CSM Magazine

AUGUST 17, 2023

Having trouble identifying anonymous visitors to your site? In 2023, the innovative strategy of unblocking anonymous traffic and turning unknown customers into qualified potential customers is functioning quite successfully. Ready to grow your business and expand your services to potential clients? Up to 98% of website visitors remain anonymous, making it difficult for businesses to identify potential customers and establish appropriate business relationships with them.

CRM 52

CRM Analytics Metrics Advertising 52

DemandJump

AUGUST 17, 2023

Getting eyeballs on the content you write for a business is tricky work. In fact, over 90% of the blogs out there have never been read by anyone online. So how do you write content that truly optimizes how you show up on search engines, so all your hard work has a chance to help people and bring traffic to your website?

How To 52

How To Strategy Marketing 52

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Strativity

AUGUST 17, 2023

Our initiatives are always a work in progress, and we’ve learned a few valuable lessons on our journey towards establishing greater DE&I.

Company 52

Company 52

DemandJump

AUGUST 17, 2023

In what seems like an annual tradition at this point, many experts have deemed 2023 to be “ the year of SEO.” Ever since its emergence in the 1990s, though, there really hasn’t been any real dip in the importance of SEO. Of course SEO matters!

Tools 52

Tools Course Strategy Marketing 52

Strativity

AUGUST 17, 2023

Are you suffering from poor brand tracking data? Here's what to look for and where to turn if your brand tracker isn't up to par.

Brands 52

Brands Data 52

My Customer

AUGUST 17, 2023

Many years ago, I read a book that changed my life, The Experience Economy by Joe Pine, founder of Strategic Horizons. As a pioneer in the.

Customers 52

Customers 52

Advertisement

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Strativity

AUGUST 17, 2023

Is your brand's global segmentation a winner? The experts at Material have identified 9 elements to look for.

Brands 52

Brands 52

Forrester's Customer Insights

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” They are younger, wealthier, and more educated than the average investor.

Management 49

Management Financial Groups Survey 49

Optimove

AUGUST 17, 2023

Today, marketing channels such as email, social media, and online ads dominate the digital landscape. And while these channels offer several advantages, there’s another channel that can make a significant impact on your marketing efforts: intelligent direct mail. Personalization: Make a lasting impression Gone are the days of generic mass mailings that end up in the recycling bin; one of intelligent direct mail’s greatest strengths is its ability to be personalized.

Social Media 40

Social Media Return on Investment Advertising ROI 40

Forrester's Customer Insights

AUGUST 17, 2023

Welcome back to this multipart blog series answering why leads-centric marketing approaches don’t work. In this post, we look at what happens to the individuals if we focus on buying groups.

Groups 49

Groups Marketing B2B Sales 49

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Brad Cleveland Blog

AUGUST 17, 2023

Brad Sugars is one of the world’s most recognized business coaches… and he asks awesome questions! It was a privilege to be part of his podcast. We discussed goals, successes, failures, staying up to speed, and the evolving consumer movement. … Continue reading → The post Goals, Successes, Failures, and the Evolving Consumer Movement appeared first on Brad Cleveland.

Consumers 46

Consumers Contact Center Call Center Leadership 46

Forrester's Customer Insights

AUGUST 17, 2023

In Forrester’s Marketing Survey, 2023, 29% of B2B marketing decision-makers in Asia Pacific who are responsible for marketing operations say that their organization will support growth over the next 12 months by enhancing marketing’s use of measurement and analytics to drive insights and decision-making.

B2B 48

B2B Analytics Measurement Survey 48

Brad Cleveland Blog

AUGUST 17, 2023

Brad Sugars is one of the world’s most recognized business coaches… and he asks awesome questions! It was a privilege to be part of his podcast. We discussed goals, successes, failures, staying up to speed, and the evolving consumer movement. … Continue reading → The post Goals, Successes, Failures, and the Evolving Consumer Movement appeared first on Brad Cleveland.

Consumers 26

Consumers Contact Center Call Center Leadership 26