Horizon CX
AUGUST 7, 2023
Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. Let’s unpack the concept of diversity and explain how this is critical to the success of businesses and particularly within the domain of customer experience (CX) management.
NobelBiz
AUGUST 7, 2023
In the realm of Contact Center as a Service (CCaaS) solutions, the choice between multi-tenant and single-tenant contact centers carries profound implications for businesses. While both models promise similar features, their underlying infrastructure and advantages diverge significantly. In this article, we delve into the intricacies of multi-tenant and single-tenant contact centers, shedding light on the key differentiators that can inform your decision and elevate your contact center operation
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Middlesex Consulting
AUGUST 7, 2023
Recently, both inflation and labor reports have indicated that the likelihood of a recession is declining. An improved economy means business leaders can take one eye off economic risk and increase their focus on growth (total revenue and earnings before interest, taxes, and amortization, abbreviated as EBITA). Growth requires doing something different from the status […] The post The Primary Tool for Growth Is Innovation appeared first on Middlesex Consulting.
MyCustomer
AUGUST 7, 2023
ImprintCX’s Ed Murphy explores the proliferation of personalisation in the CX sector – providing tips on determining the right level of personalisation.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
The DiJulius Group
AUGUST 7, 2023
Do you know if the customer experience your brand is offering really delivers, or is detracting from your customers and even your employees? Today’s consumers demand to do business with the people and brands that will offer them the best experience. With customer expectations at record high levels, it’s essential to know the causes and. Read Full Article The post What is Poor Customer Service Costing You And How Can A Consulting Firm Help?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Kapta Customer Success
AUGUST 7, 2023
CXO at GadellNet, Ashley Pyle , gave an engaging presentation at KAMCon 2023, about how to hire account managers with precision. During her talk, Ashley spoke about what you should consider as you go through the account manager hiring process to successfully select the best candidate for the role.
Circular Edge
AUGUST 7, 2023
Introducing Our New Look & CE 20th Anniversary We are proud to celebrate an exceptional 20 years of service to the Oracle community by introducing a refreshed look, representing a new chapter for CE. CE has been helping companies overcome obstacles to deliver more business value since 2003, founded with a vision for growth and success and a passion for innovation.
BirdEye
AUGUST 7, 2023
There used to be a quick answer to “What is auto repair marketing?” Old-fashioned word of mouth was the best way to get the word out about your auto repair shop. But now, most customers start their search online. That means you need more strategies in your pocket to stand out from your competitors. Below, we delve deeper into 13 auto repair marketing strategies to boost your business.
CSM Magazine
AUGUST 7, 2023
Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Clarivate
AUGUST 7, 2023
One year ago, we welcomed Dialog Solutions from ProQuest to the Clarivate portfolio of brands. Today we mark the next step in this journey as Dialog Solutions is integrated within the Clarivate brand. In the coming weeks we will fully transition Dialog Solutions to the Clarivate identity, folding the Dialog offerings into our Life Sciences & Healthcare portfolio of solutions.
Forrester's Customer Insights
AUGUST 7, 2023
Zero Trust advocates have been on a campaign to #KillTheVPN for years, largely because VPNs provide too much (implicit) access and can become the entry point for malicious activity. The replacement technology is Zero Trust network access (ZTNA), and it is how most organizations are getting into Zero Trust today.
ShepHyken
AUGUST 7, 2023
Top Takeaways: Being a destination workplace requires deliberately building a culture that attracts talented individuals. Organizations should strive to create an environment where employees are proud to work, find meaning in their careers, and have growth opportunities. In today’s job market, loyalty to a single company is less common. Employees often see their first job as a stepping stone to their next employment opportunity.
Forrester's Customer Insights
AUGUST 7, 2023
Two months ago, I announced Forrester’s revenue growth framework. We reviewed academic research, evaluated practitioner models, spoke with CMOs, and studied best practices among companies to distill a framework to help our clients develop a structured approach to growing revenue. I’ve applied this lens to Apple’s latest earnings release to analyze the company’s growth strategy.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SurveySensum
AUGUST 7, 2023
Struggling to make B2B customers happier? But how? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. With effective strategies like personalization, omnichannel customer support, and an efficient VOC Program, you pave the way for a seamless, convenient, and hassle-free customer journey.
Forrester's Customer Insights
AUGUST 7, 2023
It is no exaggeration to say that generative AI (genAI) is everywhere these days, or that every function inside firms is scrambling to understand their company’s AI policies to avoid being out of compliance; to test the new technology to understand if it offers any competitive advantage; and to meet with agency and vendor partners […]
AWS Machine Learning
AUGUST 7, 2023
The video gaming industry has an estimated user base of over 3 billion worldwide 1. It consists of massive amounts of players virtually interacting with each other every single day. Unfortunately, as in the real world, not all players communicate appropriately and respectfully. In an effort to create and maintain a socially responsible gaming environment, AWS Professional Services was asked to build a mechanism that detects inappropriate language (toxic speech) within online gaming player intera
Forrester's Customer Insights
AUGUST 7, 2023
Findings of the State of Field Marketing Study, 2023 to be unpacked at upcoming EMEA and APAC B2B Summit events.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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