InMoment XI

FEBRUARY 13, 2024

Market research and market segmentation is a crucial part of launching any campaign or product. One part of this process that is often overlooked is how market segments are developed. It is important to use proper sampling techniques to gain the most accurate market segmentation results. One of these techniques is stratified sampling. Stratified sampling provides businesses with a nuanced understanding of customer preferences and behaviors within each segment, allowing for the development of per

Customer Experience 260

Customer Experience Groups Resources Customers 260

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges. In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships.

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. For example, in an application that recommends a music playlist, features could include song ratings, listening duration, and listener demographics.

Groups 107

Groups Government Resources Consumers 107

AWS Machine Learning

FEBRUARY 13, 2024

This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket. BigBasket is India’s largest online food and grocery store. They operate in multiple ecommerce channels such as quick commerce, slotted delivery, and daily subscriptions. You can also buy from their physical stores and vending machines. They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns.

Training 102

Training Gamification Data Innovation 102

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction.

Contact Center 88

Contact Center Gamification Measurement Training 88

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored. Even simple but AI-powered customer feedback surveys can help your business improve your customer care process and become better than your competitors.

Self Service 85

Self Service Examples Customer Service Customer Care 85

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters.

Contact Center 76

Contact Center Healthcare Insurance Travel 76

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

The DiJulius Group

FEBRUARY 13, 2024

Do Your Customers Love You? Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out in delivering exceptional service in the United States. “Customer service is one of those areas that has historically been viewed as a cost, but our data shows that there’s an opportunity to view it.

Company 84

Company Customer Service How To Groups 84

dscout People Nerds

FEBRUARY 13, 2024

Use these tactics to re-engage your participants, uncover fresh perspectives, and introduce a new angle to explore during analysis.

Analysis 97

Analysis Engagement 97

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 79

Social Media 79

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right.

Marketing 59

Marketing Social Media How To Healthcare 59

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Zonka Feedback

FEBRUARY 13, 2024

Emotion detection enables businesses to identify customer sentiments from feedback. Using emotional insights, businesses can find ways to delight them.

Feedback 59

Feedback Customers Management 59

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Join live: Wednesday, March 13, 1pm Eastern Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Strategy 52

Strategy Comparison 52

Amplifai Coaching Category

FEBRUARY 13, 2024

Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

First Call Resolution 52

First Call Resolution Call Center Customer Satisfaction Software 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

CSM Magazine

FEBRUARY 13, 2024

In the spirit of St. Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. As a customer service manager, you’re in a unique position to foster relationships that leave a lasting impression of warmth and personalized care, making every interaction feel like a St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Strategy Tips 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Wednesday, March 13 Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Strategy 52

Strategy Comparison 52

ImprintCX Articles

FEBRUARY 13, 2024

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Listening to your customer, ideally in real-time, after interactions with a company provides unfair advantages that most companies do not take advantage of. Continuously listening (and acting) on customer feedback changes cultures, identifies heroes within organizations that were hidden before, and drives business outcomes, too.

Airlines 52

Airlines Feedback Culture Customer relationships 52

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting ex

Sports 52

Sports User Experience Innovation Engagement 52

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. The growing role of AI in customer interactions is just one of the major 2024 CX trends examined by TTEC’s Nick Cerise, chief marketing officer, and Tom L

Contact Center 52

Contact Center Analytics Healthcare Trends 52

CSM Magazine

FEBRUARY 13, 2024

The digital revolution has brought a range of benefits to many people’s lives. From improved internet connectivity across the world, to smartphones that do anything a computer used to be able to do, ordering almost anything at the touch of a button, internet banking from your phone, to playing classic casino games without even having to leave your home.

Banking 52

Banking Software Connections Course 52