ShepHyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
2020 Research
JULY 31, 2023
Gain an edge in the political landscape with Sago’s Voter Match Panel Book. Our cutting-edge research and data solutions connect you to the pulse of American voters like never before. Gain access to a premium ID-validated panel of hundreds of thousands of Americans to dive deep into their political beliefs, ideologies, and behaviors. Download the panel book to learn more about the demographics and profiling of the Voter Match Panel.
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Team Support
JULY 31, 2023
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.
MiaRec
JULY 31, 2023
When deciding on a quality management solution for your contact center, you wonder how you can use MiaRec’s Automated Quality Management (AQM) solutions to get the best ROI. At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including healthcare, finance, retail, and more. We believe in catering our AQM solutions to your contact center’s specific quality assurance needs.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Playvox
JULY 31, 2023
When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?
NobelBiz
JULY 31, 2023
In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications.
SurveySparrow
JULY 31, 2023
In an era where personalization, speed, and responsiveness are the pillars of customer satisfaction, the role of Artificial Intelligence (AI) in shaping customer experience is rapidly expanding. AI, once a futuristic concept limited to sci-fi movies, has now become a pivotal tool in the hands of businesses, changing the landscape of customer interactions and experience.
Clarivate
JULY 31, 2023
Today, the Dialog Solutions brand has been integrated into Clarivate. Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare. The versatile capabilities of Dialog Solutions cater to various industries and use cases including a modular, end-to-end approach to surveillance solutions makes it a valuable asset for pharmacovigilanc
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
DemandJump
JULY 31, 2023
About Life Settlement Advisors With more than 40 years of combined experience, Life Settlement Advisors (LSA) is a leader in the life settlement industry. A life settlement, which provides life insurance policyholders the opportunity to sell their policy to a third-party investor—often for more money than surrendering their policy—is a relatively unknown option for both policyholders and wealth managers.
2020 Research
JULY 31, 2023
In this fast-paced and ever-evolving political landscape, having access to a trustworthy source of respondents is crucial. That’s why Sago is proud to introduce our new Voter Match Panel — a first-of-its-kind, premium ID-validated panel consisting of hundreds of thousands of registered American voters. With the Voter Match Panel, you gain access to essential data on the political beliefs and behaviors of registered voters.
DemandJump
JULY 31, 2023
Whether you’re cooking up pizza crust or a marketing strategy, a tried-and-true recipe makes success a lot easier. After all, if you’re starting from scratch—with no knowledge and no recipe to follow—success is pretty unlikely. And even if you do see some success by throwing random ingredients together, it’ll be hard to replicate without the knowledge to understand what’s working.
Lithium
JULY 31, 2023
Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Key advancements and features of this update include: Simple setup, endless potential: Communities deployed and evolved faster with minimal setup services required, using a robust set of expertly designed and preconfigured
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
DemandJump
JULY 31, 2023
Here’s a case study to make your SERP-loving heart skip a beat! DemandJump teamed up with HOAStart, a dynamic Software-as-a-Service (SaaS) company, to give their website content a serious boost and conquer those search engine rankings.
Gainsight
JULY 31, 2023
In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates
DemandJump
JULY 31, 2023
About InterVision InterVision understands that the technology people use today is constantly evolving. Every iteration brings with it a new set of challenges and difficult questions. With more than 25 years of experience, InterVision has become a strategic consultative authority in the IT industry. Offering multiple technical solutions, combined with a consultative and collaborative approach, they aim to empower customers to solve the most complex IT challenges.
Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
DemandJump
JULY 31, 2023
While DemandJump is primarily an SEO platform, the company also offers professional content writing services. By pairing DemandJump’s SEO keyword research and content planning tools with content writing, cloud-based communications provider Vonage was able to increase their Page One rankings by a whopping 400%.
SurveySparrow
JULY 31, 2023
Did you know that listening to your customers can revolutionize your business? Your customers have the power to fine tune your business. By systematically gathering, analyzing, and managing customer feedback , businesses gain invaluable insights that fuel growth and enhance customer experiences. That’s where the Voice of the Customer (VOC) methodology comes into play.
DemandJump
JULY 31, 2023
Getting to the top of page rankings doesn’t have to mean reinventing the wheel with your content. In fact, sometimes all your content “wheel” needs is a few adjustments and rotations to improve. A company called Current Lighting saw this first hand—namely, by working with DemandJump’s Content Advisory team.
SurveySparrow
JULY 31, 2023
Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. According to a report by Forbes , a staggering 80% of enterprises are actively channeling their investments into artificial intelligence.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Kapta Customer Success
JULY 31, 2023
CEO of Kapta, Alex Raymond , gave a presentation at KAMCon 2023 about what businesses need to do to thrive in a world where customer expectations have changed.
dscout People Nerds
JULY 31, 2023
Sometimes stakeholders don’t realize the real value of what you’re providing. Facilitating entertaining sessions can make all the difference.
My Customer
JULY 31, 2023
Savoo has looked into available online data to predict the future of the UK’s high streets in the next 5-10 years, including using AI to.
Forrester's Customer Insights
JULY 31, 2023
In the recent Forrester Wave™ evaluation covering B2B intent data providers, we identified four primary business models among intent data providers. Understanding the differing focuses of these business models can help you build your shortlist of potential intent providers.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Optimove
JULY 31, 2023
With a few seconds left in an NBA game and a team down by two points – which NBA player would you want to take the last shot? A likely choice by most ardent basketball fans is Steph Curry of The Golden State Warriors. In women’s college basketball, it is likely Iowa’s Caitlin Clark. In the e-commerce arena, this sporting analogy takes on a potent significance as websites face their version of eight seconds left on the shot clock with each new visitor writes Optimove CEO, Pini Yakuel.
Forrester's Customer Insights
JULY 31, 2023
This blog describes how conversation intelligence solutions can reverse the seller productivity decline and increase win rates.
AWS Machine Learning
JULY 31, 2023
If you are a business analyst, understanding customer behavior is probably one of the most important things you care about. Understanding the reasons and mechanisms behind customer purchase decisions can facilitate revenue growth. However, the loss of customers (commonly referred to as customer churn ) always poses a risk. Gaining insights into why customers leave can be just as crucial for sustaining profits and revenue.
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