Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea of how to do it from a practical sense. As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you reader

Connections 88

Connections Loyalty Brands How To 88

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

Automotive 111

Automotive Healthcare Hospitality Retail 111

CSM Magazine

FEBRUARY 15, 2024

John Tschohl of the Service Quality Institute takes a look at the results of some of the leading customer-centric companies of 2023. Amazon I believe is the most customer-driven firm in the world. They are Relentless. Net sales increased 12% to $764.8 billion. A $60.8 billion increase in revenue. AWS sales increased 13% to $90.8 billion. Net income was $30.4 billion.

Financial 105

Financial Customer Service Insurance Customer Centricity 105

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning.

Data 93

Data Effort Score Training Metrics 93

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t.

Tips 52

Tips Analytics Engagement Strategy 52

CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. With an impressive 128 million followers on Instagram and 88.7 million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.

Engagement 52

Engagement Entertainment Video Analytics 52

COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. Its role is to maintain the best practices and requirements in the COPC CX Standard. The COPC Standards Committee meets semi-annually to update the Standard.

Contact Center 52

Contact Center Metrics Training Call Center 52

Gainsight

FEBRUARY 15, 2024

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. We’ve had two sessions so far, both featuring Lila Meyer , Director of Global Education Services at Gainsight and special guest Kristine Kukich, Principal Owner of the Training Sherpa, joined the latter to dive into how she sets customer education goals.

Leadership 52

Leadership Culture Customers Training 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. The insight-packed and diverse agenda is a must for any sophisticated marketer looking to take their marketing to new heights.

Conference 52

Conference Connections Case Study CRM 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Forrester's Customer Insights

FEBRUARY 15, 2024

The NFL football season in the United States ended Sunday with the Kansas City Chiefs defeating the San Francisco 49ers in Super Bowl LVIII. NFL games, however, have become as much about the game off the field as they are about the game on the field thanks to fantasy football.

Data 56

Data Trends Management 56

Help Scout

FEBRUARY 15, 2024

Not sure if chatbots are the right move for your business? Make an informed decision by learning more about the benefits of using chatbots in customer support.

Chatbots 45

Chatbots Customer Service Customers 45

My Customer

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

Connections 52

Connections Loyalty Brands 52

SurveySensum

FEBRUARY 15, 2024

In today’s changing workplaces, where happy workers mean happier customers, understanding how your team feels is really important. Also, b usinesses that prioritize employee engagement experience a remarkable 89% increase in customer satisfaction. But what exactly is employee engagement , you ask? Well, think of it as an approach that fuels productivity, creativity, and overall happiness in the workplace.

Employee Engagement 52

Employee Engagement Survey Measurement Engagement 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Circular Edge

FEBRUARY 15, 2024

Remove speed limits to enterprise digital adoption using Epilogue Opus DAP Join live: Tuesday, March 19, 1pm Eastern Digital Adoption Platforms (DAP’s) have created quite the buzz, and for good reason. They improve end user adoption of your enterprise applications while also reducing implementation and training cost. Additionally, the Opus DAP is the only tool that also bulk converts UPK content into working, editable content in minutes.

eBook 52

eBook Training Tools Interaction 52

2020 Research

FEBRUARY 15, 2024

Key Takeaways While the participants acknowledged the significance of abortion access, it was not their top priority compared to other issues such as the economy and immigration when deciding on their vote. Many participants were uncertain about the candidates’ positions on abortion. Some participants expressed discomfort and disagreement with Trump’s public claims to have played a role in overturning Roe v.

Government 52

Government Groups Report Connections 52

Circular Edge

FEBRUARY 15, 2024

Remove speed limits to enterprise digital adoption using Epilogue Opus DAP Join live: Tuesday, March 19, 1pm Eastern Digital Adoption Platforms (DAP’s) have created quite the buzz, and for good reason. They improve end user adoption of your enterprise applications while also reducing implementation and training cost. Additionally, the Opus DAP is the only tool that also bulk converts UPK content into working, editable content in minutes.

eBook 40

eBook Training Tools Interaction 40