BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care.
Integrity Solutions
OCTOBER 23, 2023
One of the most common pathways into sales is… accidental. Many people find themselves taking a sales role almost as a layover en route to their “real” career. It’s the thing to do while they figure out what it is they actually want to do. And then a funny thing happens: They realize they like doing sales. Along the way, though, they often discover that there are many intangibles and unwritten rules of sales that are a huge factor in getting established and then to the ne
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Joe Rawlinson
OCTOBER 23, 2023
Slashing business expenses is an effective solution for boosting profitability and resolving cash flow issues. It comes in handy in various situations, including hard financial times, during high inflation, and in crowded marketplaces. Businesses can also prioritize cost-cutting when implementing a growth plan. Nevertheless, lowering business costs without reducing product/ service quality, minimizing output, or asking some employees to take on lesser work isn’t easy.
ShepHyken
OCTOBER 23, 2023
Top Takeaways: Transformational experiences involve understanding what truly motivates and inspires customers. This goes beyond mere metrics and focuses on the holistic changes people experience. Meaningful motivation is key to creating a valuable relationship between a company and its customers. It involves understanding customers’ needs and building experiences that cater to those needs, leading to a more lasting and meaningful connection.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
SAP Customer Experience
OCTOBER 23, 2023
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SAP Customer Experience
OCTOBER 23, 2023
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions.
West Monroe
OCTOBER 23, 2023
Listen to "Digital Lessons from the EV Revolution" on Spreaker. About the episode In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products.
SAP Customer Experience
OCTOBER 23, 2023
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions.
Zonka Feedback
OCTOBER 23, 2023
In an age of data-driven decision-making, understanding the real world, whether it's the needs of your customers, the state of a market, or the challenges in a specific environment, can be the key to success. Leveraging field surveys can be the most effective move for your business as it helps to research audience with a real-time approach and provides insights that no spreadsheet or desk research can deliver.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Kapta Customer Success
OCTOBER 23, 2023
Retention has become increasingly important. Current economic and market uncertainties mean companies are relying more heavily on their existing customer base to grow their businesses while retaining top talent is essential as competition for highly skilled account managers has increased.
Zonka Feedback
OCTOBER 23, 2023
UserVoice is a fantastic tool for collecting customer feedback that allows you to collect and manage feedback in order to improve your product. However, it was one of its kind that was launched in 2008.
SAP Customer Experience
OCTOBER 23, 2023
Background In order to enable technical users (developers, technical consultants, architects, etc.) to understand the technical foundation and work with SAP Commerce Cloud according to development guidelines as well as best practices, we provided the following 2 important learning paths (with similar to almost identical technical content): The 2 instructor.
2020 Research
OCTOBER 23, 2023
As the global conversation surrounding climate change continues to escalate, the adoption of electric vehicles (EVs) is becoming increasingly significant. Recognizing the importance of understanding consumer intentions and identifying roadblocks within this rapidly growing segment, Sago has partnered with a Top 5 auto manufacturer to launch an innovative Electric Vehicle Panel.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Optimove
OCTOBER 23, 2023
When it comes to Customer Relationship Marketing for Lotteries, a misfired Lottery CRM marketing message can result in losing a current or potential player (customer). In addition, overwhelming lottery players with too many messages causes “ marketing fatigue” that can turn off a potential player today, tomorrow, maybe forever. With that said, Lottery CRM Marketing Objectives should aim for attaining 100% coverage of eligible players, while understanding the communication objectives for each.
SurveySensum
OCTOBER 23, 2023
GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations.
Magellan Solutions
OCTOBER 23, 2023
68% of marketers say outbound marketing generates the highest-quality leads for their sales force. Additionally, the same percentage of marketers proved that inbound marketing is a successful strategy for achieving goals. Telemarketing remains a timeless tool in the fast-paced and competitive business world. It is essential for businesses that want to thrive and grow.
dscout People Nerds
OCTOBER 23, 2023
Meet the people that matter to you in the moments that matter to them. Qualitative research tools and services for product, innovation, CX, and brand.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
OCTOBER 23, 2023
As my colleague Brian Hopkins pointed out in his blog Demystifying AI Risks: A Practical Solution for Better Business, the challenge of alignment in artificial intelligence is one that we cannot afford to ignore.
MyCustomer
OCTOBER 23, 2023
This is the fourth in a series of five, so we’re into the home straight.
Forrester's Customer Insights
OCTOBER 23, 2023
Insights from observability efforts are important but what happens if the word loses its meaning? The word is being used to describe everything from low level data pipeline to just recently, Generative AI. Where will it end?
Centercode
OCTOBER 23, 2023
Pete D'Alessandro from Cast & Crew breaks down how he elevated his beta program with Centercode
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
OCTOBER 23, 2023
I’m excited to share new research called Align by Design I have begun with my colleague Brandon Purcell. We are tackling what I believe to be the biggest technology challenge we face this decade – AI alignment. Come help us with this research.
AWS Machine Learning
OCTOBER 23, 2023
This post is co-authored by Anatoly Khomenko, Machine Learning Engineer, and Abdenour Bezzouh, Chief Technology Officer at Talent.com. Founded in 2011, Talent.com is one of the world’s largest sources of employment. The company combines paid job listings from their clients with public job listings into a single searchable platform. With over 30 million jobs listed in more than 75 countries, Talent.com serves jobs across many languages, industries, and distribution channels.
Forrester's Customer Insights
OCTOBER 23, 2023
Apple's fintech plays have big implications for its core market and financial services. But it's not the only tech company making moves.
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