SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. As we keep iterating, ‘customer satisfaction is at the heart of any successful enterprise’, and with a robust customer success strategy, businesses will be able to achieve long-term growth and profitability.

Resources 19

Resources Customer Success Chatbots Analytics 19

BlueOcean

APRIL 20, 2023

We had another member of the wonderful ONQ family on the podcast: Sean Hammerle, who is the company’s Chief Operating Officer and an award-winning motivational leader and speaker. I first met Sean back in June of 2022 when he was awarded the title of Best Contact Center Executive at The Contact Center World Awards in Orlando, Florida. The win came as no surprise—Sean is one of the most authentic, engaging, and hilarious people I’ve ever met in this business.

Contact Center 156

Contact Center Culture Course Training 156

Blueshift

APRIL 20, 2023

No email marketer wants to see their customers leaving them, whether by unsubscribing or reporting their emails as spam. High spam complaints and unsubscribes not only means losing potential revenue, but this also can affect the overall deliverability and performance of your future campaigns. These detractors create a negative impression at the ISPs, impact one’s sender reputation, and thus affect inbox placement.

Tips 98

Tips Engagement Report Marketing 98

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

2020 Research

APRIL 20, 2023

Candela Insights has been partnering with Sago for its research needs for over a decade. So, it was an easy decision to provide support when Candela requested it for a project with one of their clients, a major financial service provider. The Challenge For long-time Sago client Candela Insights, a fellow market research organization specializing in qualitative research, gathering data for a major financial service provider about an ad campaign on a tight timeline was no small feat.

Study 97

Study Groups Financial Advertising 97

Beyond Philosophy

APRIL 20, 2023

I have made many mistakes in my life, I’ll admit. However, mistakes are not all bad. Sure, the mistake part is trouble, but you learn a lot from them. I have made a couple of good calls, too. Starting this newsletter, for one, if, for no other reason than I might share what I learned with all of you. So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Conference 78

Conference Consulting Sales Culture 78

Michel Falcon Experience

APRIL 20, 2023

To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Speaker 1:… The post Mother, Wife, & Real Estate Executive: How to Manage Everything in Your Life with Whitney Burns appeared first on Michel Falcon.

Management 78

Management How To 78

Integrity Solutions

APRIL 20, 2023

How Fear Of Rejection Leads To Failure In Sales Today’s business environment tends to emphasize a culture of more, one that sets a high standard of get it done yesterday. So many people — and the organizations they work for — are expecting excellence: excellence in reaching/exceeding goals; excellence in improving selling and service behaviors/skills; excellence across the board.

Sales 71

Sales Training Culture Engagement 71

CSM Magazine

APRIL 20, 2023

Startek integrated Zenarate into its Startek Agent AI to enhance employee experience and deliver a superior customer experience. Zenarate, the leading Simulation Training solution, today announced that Startek, a global customer experience (CX) solutions provider, is using its AI Coach to provide immersive training to its contact center teams. Startek has integrated Zenarate as part of Startek AI Coach into its Startek Agent AI platform to help develop confident top-performing new hires and tenu

Training 59

Training Telecommunications Contact Center e-support 59

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

MyCustomer

APRIL 20, 2023

Engagement Why employee engagement is a growing CX concern

Employee Engagement 98

Employee Engagement Engagement 98

Optimove

APRIL 20, 2023

Wait, did we just remind you that Mother’s Day is coming up? We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day?

Consumers 52

Consumers Omni-Channel Retail Survey 52

Merkle

APRIL 20, 2023

This month, the Merkle Americas DEI Team is putting a spotlight on the leads of the Enablement Group, particularly those from the Mental Health & Wellness Affinity Groups for Stress Awareness Month. April is Stress Awareness Month and they will be launching Q2's new Motivation Monday's Series focusing on Emotional Intelligence and are in the midst of planning for May's Mental Health Awareness Month.

Groups 52

Groups 52

CSM Magazine

APRIL 20, 2023

Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, has shared it has been investing in its customer feedback programme to drive growth in the emerging Underfloor Heating market. Working with software firm, CustomerSure , Polypipe Building Products, which has its headquarters in Doncaster, has launched a robust digital customer feedback programme, which members of the team credit with helping them to imp

System 52

System Feedback Healthcare Insurance 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Genroe

APRIL 20, 2023

Effective and easy to copy marketing automation use cases you can deploy to boost leads and sales. The post Easy to Copy Marketing Automation Examples That Drive More Sales appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Net Promoter Score 52

Net Promoter Score Examples Sales Marketing 52

CSM Magazine

APRIL 20, 2023

A customs broker plays an essential role in managing import processes and simplifying customs for businesses, ensuring goods are transported across borders in compliance with relevant regulations. Selecting the right customs broker is vital to guarantee the prompt delivery of goods while adhering to all necessary rules. The following key factors should be considered when choosing a licensed customs broker: 1.

Government 52

Government Transportation Connections Technology 52

My Customer

APRIL 20, 2023

I have made many mistakes in my life, I'll admit. However, mistakes are not all bad. Sure, the mistake part is trouble, but you learn a lot.

52

52

CSM Magazine

APRIL 20, 2023

While creating effective references can often seem overwhelming, it doesn’t have to be. By following a few simple steps and understanding the basics of workflow background information, you can create an impactful and successful customer reference program and open up new opportunities in lead generation. This article explains how utilizing the correct resources can help you to construct and maintain strong relationships with your customers, resulting in more outstanding references.

B2B 52

B2B Company How To Return on Investment 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

APRIL 20, 2023

The de facto cloud strategy is hybrid. This term encapsulates pretty much every flavor of cloud strategy today and does little to give you the specifics. Whether you’re bursting from private cloud to public (you’re not) or managing two separate siloes of applications on different platforms – the term fits.

Management 49

Management Strategy Customers 49

Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement. I asked him, “What’s one thing you’d … Continue reading → The post Four Words That Changed My Views appeared first on Brad Cleveland.

Conference 49

Conference Meeting Contact Center Customer relationships 49

Forrester's Customer Insights

APRIL 20, 2023

The generative AI boom is fundamentally changing the landscape of vendor offerings. We believe one largely ignored area where generative AI will have a disruptive impact is in enterprise analytics, specifically business intelligence (BI).

Analytics 48

Analytics Customers 48

Optimove

APRIL 20, 2023

The post Optimizing Marketing Performance for Trading Platforms appeared first on Optimove.

Marketing 57

Marketing 57

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Brandwatch CX

APRIL 20, 2023

91

91

Optimove

APRIL 20, 2023

The post Maximizing Monetization for Social Gaming Apps appeared first on Optimove.

58

58

Amplifai Coaching Category

APRIL 20, 2023

Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.

Culture 40

Culture 40

2020 Research

APRIL 20, 2023

The post A Visual Guide to Canadian Cannabis Use appeared first on Sago.

52

52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Brandwatch CX

APRIL 20, 2023

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Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement. I asked him, “What’s one thing you’d … Continue reading → The post Four Words That Changed My Views appeared first on Brad Cleveland.

Conference 26

Conference Meeting Contact Center Customer relationships 26

Forrester's Customer Insights

APRIL 20, 2023

We analyzed US consumer spending using the personal consumption expenditure (PCE) data provided by the US Bureau of Economic Analysis (BEA). Following are 10 insights from our analysis of the PCE data from 2022 re: US consumer spending on.

Analysis 26

Analysis Consumers Data Customers 26