Zeisler Consulting

APRIL 16, 2024

Some of your Customers are idiots. Hey, full disclosure, that includes me. In fact, in some circles, I’m known as the “LCD,” or least-common denominator. As the joke goes, Z is the dimmest bulb in the group, and as such, if I get something, everybody should be able to understand it. Self-deprecation aside, the much-more-straight-faced point I’m making here is that we as brands need to develop our systems for the lowest-common-denominator Customer.

Contact Center 93

Contact Center System Policies Customer Centricity 93

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

ShepHyken

APRIL 16, 2024

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.

Hotels 150

Hotels Customer Service Training Customer Service Training 150

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. Customers are building generative AI applications using large language models (LLMs) and other foundation models (FMs), which enhance customer experiences, transform operations, improve employee productivity, and create new revenue channels.

Innovation 117

Innovation System Training Software 117

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Blueshift

APRIL 16, 2024

With impending interest rate cuts later this year and beyond, the time is now for financial institutions to optimize their tech stack. History has shown that when interest rates drop, it sets off a chain reaction in the market. Consumers rush to secure mortgages, explore refinancing options, and seek alternative financial products. When the time comes, those who are digitally prepared will capitalize on the influx of consumers seeking new mortgages and refinancing deals.

Engagement 109

Engagement Financial Consumers System 109

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language.

Management 86

Management Hotels Resources Policies 86

ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

Voice of Customer 62

Voice of Customer ROI Customer Centricity Return on Investment 62

Interactions

APRIL 16, 2024

How Can the Bar be Raised to Surpass Customer Expectations? In a world of high demands and countless inquiries, meeting consumer expectations isn’t just a goal; it’s a commitment. A dedication to understanding your customers ensures that every interaction is personalized and purposeful, alleviating the pain of lengthy wait times and ensuring each conversation is met with effective, personalized assistance.

Customer Care 62

Customer Care Self Service Omni-Channel Metrics 62

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. In this article, we provide some insights into how online casinos can deliver outstanding customer support.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CX University

APRIL 16, 2024

The Rise of the Conscious Consumer In today’s competitive business landscape, customer loyalty has become a critical factor for success. As consumers become increasingly discerning, the alignment between a company’s values and the personal values of its customers has emerged as a significant driver of loyalty. This article explores the impact of personal values alignment on customer loyalty and how businesses can navigate the evolving landscape of ethical consumerism.

Loyalty 52

Loyalty Brands Social Media Consumers 52

CSM Magazine

APRIL 16, 2024

It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient.

Customer Experience 52

Customer Experience Wait Times Chatbots Analysis 52

Magellan Solutions

APRIL 16, 2024

Did you know? Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Having a professional website is essential for businesses.

Company 52

Company Guidelines Tips Call Center 52

CSM Magazine

APRIL 16, 2024

Life runs at a sprinter’s pace, your time being the ultimate prize. How do you keep up? Well, on-demand services offer a lifeline for the perpetually busy. Efficiency isn’t just a buzzword – but a survival skill when juggling work, life, and everything in between. Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle. 1.

Tips 52

Tips Management Transportation Exercises 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySensum

APRIL 16, 2024

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed.

Software 52

Software Social Media Feedback Communication 52

CSM Magazine

APRIL 16, 2024

Customer service can go a very long way for a lot of businesses. It can often be the difference between getting someone to either purchase a service or product or return when they need more of it, or potentially costing the business the profit that could potentially be made. Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it.

Customer Care 52

Customer Care Communication Industry Retail 52

Forrester's Customer Insights

APRIL 16, 2024

Toxicity lives on in some sales cultures — and where it does, it impedes growth and success. Learn what’s needed to overcome it in this B2B Summit North America session preview.

Culture 60

Culture Sales B2B Customers 60

CSM Magazine

APRIL 16, 2024

It can be somewhat challenging for administrators to navigate the intricacies of managing Telegram channels and groups. Fortunately, a variety of Telegram bots have been developed to assist in this endeavor. Let’s explore ten bots that can enhance the management of your groups and channels, making your role as an admin both more efficient and effective.

Groups 52

Groups Management Tools User Experience 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

APRIL 16, 2024

OpenAI’s ChatGPT set the record for fastest-growing consumer application, and there are now available scores of other models similar to GPT3.5 (both proprietary and open-source), but don’t be fooled: The market for foundation models powering generative AI (genAI) and predictive AI is still in its infancy.

Strategy 60

Strategy Consumers Marketing Customers 60

AWS Machine Learning

APRIL 16, 2024

Amazon SageMaker Studio provides a fully managed solution for data scientists to interactively build, train, and deploy machine learning (ML) models. In the process of working on their ML tasks, data scientists typically start their workflow by discovering relevant data sources and connecting to them. They then use SQL to explore, analyze, visualize, and integrate data from various sources before using it in their ML training and inference.

Data 90

Data Connections Analysis Resources 90

Forrester's Customer Insights

APRIL 16, 2024

Data-driven insight is the key to unlocking reliable value generation with business transformation. In the recently published book, “The Fifth Phase: An Insight-Driven Approach To Business Transformation,” author, consultant, and entrepreneur Dr.

Consulting 35

Consulting Data 35

Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? A lot of that precision comes from how the questions are framed and the types of responses they gather. That’s where Likert scales come into play – a handy tool in the survey toolkit. Understanding the 5 point Likert scale is crucial for anyone looking to collect accurate data on opinions and attitudes.

Survey 78

Survey Employee Engagement Groups Analysis 78

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

APRIL 16, 2024

Google conjured a Christmas-in-July atmosphere by scheduling Google Cloud Next April 9-11, some four months earlier than usual to present its AI offerings ASAP and upstage its rivals. With some 30,000 people jammed into a Las Vegas hotel and convention center, expectations were clearly high — and Google gave them plenty to consider.

Hotels 33

Hotels Analysis Data 33

InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined.

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

Forrester's Customer Insights

APRIL 16, 2024

The Office of Management and Budget (OMB) recently released FY 2025 President’s Budget. The OMB not only develops and executes budget for the Executive Branch, but also manages and oversees federal agency performance, procurement, and IT, among other responsibilities.

Management 33

Management Government Employee Experience Customer Experience 33

NobelBiz

APRIL 16, 2024

Not all businesses have the ability or the resources to effectively engage customers across multiple channels. This, however, is crucial for businesses that are trying to maintain a competitive edge. The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. In this article, we’ll delve into what omnichannel customer engagement entails, its importance to businesses, the benefits it offers, challenges faced, and most

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility. However, to truly leverage Pinterest, it’s crucial to know how to attract followers effectively.

Social Media 69

Social Media Strategy How To Infographics 69