Innovative CX

MARCH 6, 2024

Why is it that customer service isn’t improving? Several recent studies suggest it is actually getting worse, not better despite the declining effects of the pandemic, supply chain issues and the like. If you’re like me, you engage with an organization’s customer service department at least once or twice each month. Sometimes I’m calling to place an order, other times asking a question - and then of course, there are the times when I’m calling to resolve some type of issue or complaint.

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B2C Airlines Customer Journeys B2B 52

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. With customer experience management emerging as a key growth strategy for companies across a wide variety of industries, the importance of delivering great experiences cannot be understated.

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Customer Experience Social Media Customer Centricity Feedback 260

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time.

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Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

Alida

MARCH 6, 2024

Participant recruitment is central to the quality of UX research. But recruiting the right people can be a full-time job on top of the research itself.

How To 100

How To User Experience 100

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

AWS Machine Learning

MARCH 6, 2024

In this post, we demonstrate how to efficiently fine-tune a state-of-the-art protein language model (pLM) to predict protein subcellular localization using Amazon SageMaker. Proteins are the molecular machines of the body, responsible for everything from moving your muscles to responding to infections. Despite this variety, all proteins are made of repeating chains of molecules called amino acids.

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Training Examples Data How To 95

The DiJulius Group

MARCH 6, 2024

When a child’s future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, JKatie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstances, revealing.

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Groups Customer Service Customers 64

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction When creating an interface in JD Edwards or any other software system, people may unintentionally make mistakes that can lead to user dissatisfaction, decreased productivity, and system issues. Here are the top 10 mistakes that should be avoided when designing a JDE interface: Ignoring User Needs: Failing to understand and address the specific needs and workflows of the end-users can result in an interface that doesn’t meet their requirements, leading to ineff

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System User Experience Training Software 52

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Tools like these can help improve efficiency and output by providing insights into daily operations. Collecting employee performance data can help identify improvement areas and set achievable goals for the future.

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Software Financial Tools Data 52

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma, Sr. Consultant & JDE Expert When designing the Application User Interface (UI) in JD Edwards (JDE), several important considerations should be taken into account to ensure an efficient, user-friendly, and productive experience for the end-users. Here are some key Application UI considerations: Consistency: Maintain consistency in UI elements across different applications and forms.

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Guidelines User Experience Consulting Data 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Uplight

MARCH 6, 2024

This year the combined Uplight and AutoGrid team had a great time at Distributech in Orlando, Florida, presenting on VPPs, showcasing our solutions in the booth, and talking with clients––many meeting each other for the first time. For those who didn’t attend, here are some of the key themes that we took away from it. Read More The post Six Takeaways from Distributech: From AI to Innovation appeared first on Uplight.

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Innovation Meeting 52

Circular Edge

MARCH 6, 2024

In JD Edwards, C business functions, deciding whether to use table I/Os or cache for data access depends on the specific requirements of your application and the performance considerations. Here’s a brief overview of when to use each approach: 1. Table I/Os: -Use table I/Os when you need to access data from the database and have real-time data requirements.

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Resources User Experience Data System 52

SurveySensum

MARCH 6, 2024

Businesses have yet to be known to thrive out of sheer luck. We might see a business and think ‘That is got to be luck’ but no, the grass is greener on the outside. Multiple metrics are considered that help shape the success of businesses. For example, these are some of the key metrics: businesses keep track of the visitors to their website and their interactions on the page – how many bounced off the page, at what point of the page they left, and from what keywords they get converted fro

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

Circular Edge

MARCH 6, 2024

In JD Edwards, improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. Here are some tips to enhance the performance of JDE reports: Data Selection Carefully select the data needed for the report. Avoid retrieving unnecessary records or fields that are not used in the report output.

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Report Tips Resources System 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. This year, ranked. 2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024.

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Innovation Report Analysis Analytics 52

Circular Edge

MARCH 6, 2024

Author : Tonio Thomas, Director – Cloud & Technology Services In today’s digital age, the importance of robust security measures has perhaps never been more important. According to research, cybercrime cost U.S. businesses more than $6.9 billion in 2021. This is not limited to large organizations either; 41% of data breaches now involve small and medium-sized businesses As organizations continue to rely on JD Edwards systems to streamline their operations and manage critical business f

System 52

System Measurement Financial Tips 52

Strativity

MARCH 6, 2024

Backed by evidence and couched in the human experience, our experts keep the user first. Read on to see our five core values in developing UX research that sticks.

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Circular Edge

MARCH 6, 2024

Author: Tonio Thomas, Director – Cloud & Technology Services In today’s digital age, the importance of robust security measures has perhaps never been more important. According to research, cybercrime cost U.S. businesses more than $6.9 billion in 2021. This is not limited to large organizations either; 41% of data breaches now involve small and medium-sized businesses As organizations continue to rely on JD Edwards systems to streamline their operations and manage critical business fu

System 52

System Measurement Financial Data 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Strativity

MARCH 6, 2024

Backed by evidence and couched in the human experience, our experts keep the user first. Read on to see our five core values in developing UX research that sticks.

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Forrester's Customer Insights

MARCH 6, 2024

How recently did your company leadership issue a directive implying that the sales team must change their behavior? Not long ago, if yours is like most revenue organizations.

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Leadership Sales Groups Company 56

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction When creating an interface in JD Edwards (JDE) or any other software system, people may unintentionally make mistakes that can lead to user dissatisfaction, decreased productivity, and system issues. Here are the top 10 mistakes that should be avoided when designing a JDE interface: Ignoring User Needs: Failing to understand and address the specific needs and workflows of the end-users can result in an interface that doesn’t meet their requirements, leading to

System 40

System User Experience Training Software 40

Forrester's Customer Insights

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change. In 2024, our recommendations fall into three major themes for security leaders: Changing tech.

Report 54

Report Technology Trends Management 54

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma, Sr. Consultant & JDE Expert When designing the Application User Interface (UI) in JD Edwards (JDE), several important considerations should be taken into account to ensure an efficient, user-friendly, and productive experience for the end-users. Here are some key Application UI considerations: Consistency: Maintain consistency in UI elements across different applications and forms.

Guidelines 40

Guidelines User Experience Consulting Data 40

Forrester's Customer Insights

MARCH 6, 2024

Read part one of the GenAI Impact On Commerce Tech blog series from Forrester Research principal analyst Emily Pfeiffer and senior researcher Nicole Murgia.

B2C 58

B2C Retail Trends Customers 58

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction In JD Edwards (JDE) C business functions, deciding whether to use table I/Os or cache for data access depends on the specific requirements of your application and the performance considerations. Here’s a brief overview of when to use each approach: 1. Table I/Os: -Use table I/Os when you need to access data from the database and have real-time data requirements.

Resources 40

Resources User Experience Data System 40

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert.

Sales 49

Sales Communication Engagement 49

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction In JDE (JD Edwards), improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. Here are some tips to enhance the performance of JDE reports: Data Selection Carefully select the data needed for the report. Avoid retrieving unnecessary records or fields that are not used in the report output.

Report 40

Report Tips Resources System 40

Upwave

MARCH 6, 2024

Upwave Product Updates AI Campaign Insights Reports Launch Finding the story in brand outcomes measurement results takes work and expertise. Upwave’s new AI Campaign Insights Reports are helping to change that. AI Campaign Insights Reports are 100% AI-generated PowerPoint slide decks that clearly summarize overall performance, surface insights into what’s driving it, and make concrete recommendations that you can apply in-flight or on future campaigns They’re downloadable, fully editable, can be

Knowledge Base 26

Knowledge Base Chatbots Report Measurement 26

BirdEye

MARCH 6, 2024

Imagine a business owner receiving a call with the news that their brand is going viral on Twitter (currently X). This moment could swing from worry to excitement once they determine whether the buzz is positive or negative. But what happens if they’re not active on the platform and need to conduct a Twitter search without an account? It can be challenging but not impossible.

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Social Media How To Policies Trends 59