SmartKarrot

OCTOBER 13, 2023

In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform. The digital self-service capabilities available to policyholders and agents today vary greatly by carrier, but generally speaking, insurers […] The post Insurance Digital Self-Service Still Requires Human Support appeared first on Glia

Self Service 84

Self Service Insurance Customer Expectations Industry 84

Eptica

OCTOBER 13, 2023

Date: Friday, October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Improve the agent experience with the right technology Published on: October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Not only is improving the agent experience in the contact centre good for agents, it’s also good for business. Our latest blog covers the role of technology in making the agent experience better.

Technology 62

Technology Interaction Customer Engagement Customer Service 62

2020 Research

OCTOBER 13, 2023

[link] In Episode 2 of Sago’s Eye on Innovation Series , Ash Wade, EVP of Revenue Operations at Sago, interviews Raj Manocha, Chief Client Officer at Sago, on the topic of improving the human experience in research. Listen to Raj’s thoughts on the role of AI in research and the importance of balancing technology with human expertise and oversight. Also, learn about the potential of synthetic modeling to engage with underrepresented or hard-to-reach groups and how integrating AI into the research

Innovation 64

Innovation Groups Technology Marketing 64

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Tracking NPS scores No, the headline of this article isn’t a misprint. Yes, these 10 things are commonly considered the key elements of any customer experience improvement initiative.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

SurveySensum

OCTOBER 13, 2023

Not so long ago, automation used to be the bugbear of the customer experience. Certainly from the customer’s point of view. Automated helplines that didn’t help and online support that flopped were most people’s encounters. How times have changed! The advent of AI powered by sophisticated algorithms has transformed mechanization from a customer service hindrance into a potent tool for improving customer satisfaction.

Customer Experience 52

Customer Experience Chatbots Customer Satisfaction Feedback 52

kommunicate

OCTOBER 13, 2023

Last Updated on October 13, 2023 Here are our major updates from the month of October: Features Improvements Bug Fixes The post Kommunicate Product Updates From October 2023 appeared first on Kommunicate Blog.

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SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. But, why is understanding it crucial for your business? How can we use this stream of information to improve customer satisfaction , streamline operations, and increase efficiency? In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses.

Feedback 52

Feedback Examples Social Media e-support 52

Feedbackly

OCTOBER 13, 2023

A customer feedback survey is one of the ways through which companies can get to know the customer perspective of their brand. Customer feedback is a quintessential element for improving customer experience. But, the quality of data gathered from them depends on the quality of the answers, which can be affected by the quality of the surveys. Therefore, creating surveys that strategically bring out the answers you need is no less than an art itself.

Survey 52

Survey Feedback Tips Abandon Rate 52

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Customers

My Customer

OCTOBER 13, 2023

The focus on generative AI is a hot topic and it’s feeding uncertainty as organisations like OpenAI and DeepMind are continuing to innovate.

Consumers 52

Consumers Technology Innovation 52

Centercode

OCTOBER 13, 2023

Exploring the importance of celebrating success and visualizing milestones in the beta testing journey.

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Happy or Not

OCTOBER 13, 2023

Holiday time customer service is your chance to shine and show your shoppers their presence and opinions matter. As the holiday season approaches, you’ll face many new challenges and great opportunities to make this experience unforgettable for everybody interacting with your business. But don’t worry. We’ve got you covered with these 10 tips for maintaining excellent holiday time customer service and increasing the basket size. 10 holiday customer service tips Plan ahead Planning your workforce

Self Service 36

Self Service Tips Customer Service Multi-Channel 36

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. However, with ever-changing requirements and complex processes, achieving compliance can be a daunting task.

Customer Success 10

Customer Success Policies Guidelines Measurement 10

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SmartKarrot

OCTOBER 13, 2023

Onboarding is an underlying phase in the customer journey, setting the tone for the entire lifecycle of the customer-product relationship. Its importance cannot be overstated, as it directly influences long-term user adoption, satisfaction, and retention. Data from industry studies supports this- the Harvard Business Review underscores the financial implications of effective onboarding.

ROI 10

ROI Analysis Training Feedback 10