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CX University
JULY 11, 2023
Obtaining certification in Customer Experience, whether as a CCXP (Certified Customer Experience Professional) or a CXS (Customer Experience Specialist TM ), can provide a wide range of benefits for a new learner, entry-level employee, experienced manager, or even someone in the C-Suite.
ClearAction
OCTOBER 25, 2022
To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Your assessment scores can range from 0 to 200.
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ChurnZero
FEBRUARY 9, 2021
As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Level: Beginner.
Horizon CX
JULY 15, 2019
As a musician and one who has attended many live concerts over the years, I have always felt that the live performance has the potential to be far superior to the recorded version where all sorts of studio tricks, fixes, and patches can be applied to craft something from flawless to something quite unreal.
ChurnZero
FEBRUARY 9, 2021
As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Level: Beginner.
Lumoa
OCTOBER 31, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of now? Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Talk to your board. Let’s find out what the field professionals actually experience.
Experience Investigators by 360Connext
AUGUST 11, 2020
Think about your own relationships: Trust is built by showing up as promised. Stephanie Thum, CCXP. It is common during transformative times to neglect the triage of data that tells you about your customers’ perceptions. Keep your listening posts open and ask for feedback. Annette Franz, CCXP.
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